KneeRelieve Opiniões 

193
•
TrustScore: 1.5 em 5

1,6

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Classificada 1 em 5 estrelas

As soon as ordering placed our email provider shut down our account, this was due to unusual activity. Beware

Classificada 1 em 5 estrelas

Werelieve is a cheap chinese product hyped to be something wonderful. Don't pay more than £10 for this if you really must try one. Plain packaging; no product label or information; returns only to Ca... Ver mais

Classificada 1 em 5 estrelas

If I could give a minus review I would. Poor quality goods. Only one size & slipped down my leg so absolutely useless. Feel that I’ve been taken advantage of by company that doesn’t care about their... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely disgusting company. I e asked for a refund and now face a constant barrage of obstacles. I purchased the knee product but before doing so I checked that this company had a UK address a... Ver mais

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1,6

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TrustScore: 1.5 em 5

193 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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1,6

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(193)

0 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Knee brace

The brace itself felt good when I first put it on. Then the top started rolling down. It wouldn't stay up.

5 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Pauline,

Thank you for your feedback, and we are so sorry to hear about that. I would recommend you to email our support team at support@kneerelieve.com as I think, you need a bigger size.

Thank you,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Not satisfied with the product, but was extremely satisfied how the rep handled my problem…

I advised Knee Relieve I was not satisfied with the product & wanted to return it. I received an immediate response that they were sorry I wasn't satisfied & they could send a replacement or refund my payment.
I requested a refund & was advised that a credit was issued to my account & that I could keep the product & maybe give it to someone else who could use it.
They were prompt & courteous & handled my problem in a professional matter.

4 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Stanley,

Thank you for your feedback, and we are glad that you are happy with the service we have provided to you. We do hope that we can make a better product that will meet your expectation in the future.

Cheers,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Great brace. Very positive experience!

I wrote explaining that I love the brace but if was a bit too big. They are sending one which promises to be a better fit. Very please with the interaction I had with Jo and prompt service. I have a box full of knee braces and this is by far the best one. Very positive experience! Thank you.

3 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Madeleine,

Thank you so much, and we are so glad that Jo assisted you well in dealing with the problem you had.

Your feedback really matters to us and inspire our team to do our best in every way.

Love,
Knee Relieve Team 💙

Classificada 1 em 5 estrelas

I ordered my braces over a month ago…

I ordered my braces over a month ago and still have not received them. No shipping update since aug18. I am very dissatisfied with the service I have received.

2 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Kenneth,

I am sorry to hear about your problem, but I can assure you that our shipping timeframe is just around 3-12 days. I tried searching your name on our system, but I couldn't find it. If you can kindly email us at support@kneerelieve.com with your order confirmation, that would be helpful to us to investigate your issue.

We would like to sincerely apologize for the inconvenience.

Thank you,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Fantastic product and great service

Fantastic product and great service. My brace was a bit loose and I sent in a request for a smaller one and they took my measurements and within ten minutes I had another one being shipped free of charge. This is the best service I’ve had in a long time

2 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Glenn,

Thank you so much for your positive feedback! That is what our hassle-free return and exchange policy means. We know you're in pain, thus we do not want you to go through the hassle of returning it to us and getting a replacement.

We do hope that your replacement perfectly fits you now.

Cheers,
Knee Relieve Team 💙

Classificada 1 em 5 estrelas

Theses braces do NOT fit all

Theses braces do NOT fit all. They did NOT fit my knees at 225. So the claim is blatantly FRAUDULENT. Proof once again that if it sounds too good to be true, it probably is. WASTE OF MONEY!

2 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Marie.

Thank you for your feedback, and we are sorry to hear that you are having an issue with our Ultra Knee Elite. Our Knee Sleeves is one-size fits all for men and women. In general, 95% of our customers fits our Women size and Men size, but we also know that there could be a chance that it may not fit a certain leg size.

We are sorry for the inconvenience and please be aware that we have a 90-day money-back guarantee we will process a refund for you since you cannot fit into the sleeve that you have received.

Love,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Best Customer Service

I made a mistake on my order. Customer service representative Florelyn was able to help me quickly and corrected all of my mistakes. I am grateful that there are still good people in the world that are willing to help.

2 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Jacki,

Thank you so much for your feedback, and we are glad that Florelyn was able to help you and ease your worries.

Please do not hesitate to contact us if you need further assistance.

Love,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Kneebrace

Good product although nor large enough for me after sales service was excellent and no problem in receiving a refund

2 de outubro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

My concerns were not addressed

My concerns were not addressed. I have paid for and ordered two pair of knee sleeves and one pair of insoles. I have received two different emails with two different tracking numbers indicating that all three items have been delivered. In fact as I have reported by email I have only received one pair of sleeves and the insoles. The agent says the knee sleeves will still come but couldn’t explain why I have received these emails indicating they have been delivered. So until I get my last pair of sleeves this service and order is unsatisfactory.

2 de outubro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Stan,

We are so sorry for the inconvenience here, surely our warehouse personnel incorrectly packed your orders, but don't worry, we have reshipped your order and you should receive an order confirmation for your replacement.

Please feel free to email us back if you need further assistance.

Thank you,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Knee Sleeve

Every time I email them they email me right back and answer all of my questions, and when I call them they explain to me to my Satisfaction,my knee Sleeve was to big I needed a small they didn’t come in a small so they refunded my money back to my card
The Product was well made.

30 de setembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Item not dispatched after 4 days of ordering

I have ordered on 26th (4 days back) the system shows that it is ordered but dispatch has not taken place...not sure if this delay is normal....no response from the company when I left a message on their website..

29 de setembro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Aar,

We are so sorry to hear about the problem that you are encountering with our product. Our shipping timeframe is 3-12 days, if you haven't received your order, please do email us at support@kneerelieve.com to better assist you.

We surely want to make you happy!

Thank you,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Personal customer service and quick…

Personal customer service and quick assistance with product that didn’t fit correctly for me. I will definitely use this company again and will recommend to others.

29 de setembro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Amberly,

Thank you for your great feedback, and we do hope that you will continue to support us in the future.

Love,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

While wearing my knee brace it has been…

While wearing my knee brace it has been very comfortable, yet very supporting.

29 de setembro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Jeff,

We are glad that you found our Ultra Knee Elite compression sleeves helpful. Thank you for your feedback and giving us a 5-star rating!

Thank you again and stay safe!

Love,
Knee Relieve Team 💙

Classificada 4 em 5 estrelas

The advertisement says one size fits…

The advertisement says one size fits all. There is no place that I could see to actually measure the knee and get the correct sizing. My Sleeves feel down every block or so.

On second try, they asked for a measurement. So, this was inconvenient. I have another set on the way. So, fingers crossed. They were very prompt in replacing them at no charge. So that was good.

28 de setembro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Bryan,

Thank you for your feedback, and we are glad that our team was able to assist you with a replacement, and we do apologize for the inconvenience that this has caused you.

Love,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

A VERY GOOD EXPERIENCE

A VERY GOOD EXPERIENCE
The knee braces appear to be well made. Communication from 'Customer Support' has been excellent. The one problem I have experienced is with the 'one size fits all.' Because of swelling of the knee associated with arthritis, the brace is very difficult to put on. I am in contact with Customer Support, who have told me that they have an XL size. We will see what happens. I bought a second pair for my spouse and she is very happy. The brace fits like a glove.
Overall, this seems to be a very good, trustworthy organization
Martin Lacey

28 de setembro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Martin,

Thank you for taking your time to give us a review, and we truly appreciate your feedback and trust to our company.

And we are glad that you found our Customer Service Team helpful for you.

Love,
Knee Relieve Team 💙

Classificada 5 em 5 estrelas

Too small knee sleeves

I ordered a pair of Men’s knee sleeves. They are XL size but we’re way too small for me. I texted Millicent and she answered right back.
I’m used to waiting days for an answer so when she got right back to me that was a pleasant surprise. I called and talked to David about a refund and he took care of me right then. This company is going to go a long way if they keep up this great customer service. I’m sorry the sleeves didn’t fit but I give the company 5 stars for their customer service.

28 de setembro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Andy,

We are glad that our team was able to help you right away with the issue that you encountered.

We at Knee Relieve highly appreciate your feedback, and we will surely do our best in every bit!

Love,
Knee Relieve Team 💙

Classificada 3 em 5 estrelas

Don't order from them

After posting my original review the company did contact me and I was issued a full refund. I'm happy they made this right, don't think it should have taken a bad review to receive it.

Don't order from them! Full refund not available if product doesn't fit they offer only 30% and remind you that you have to pay for shipping.

28 de setembro de 2020
Opinião espontânea
logótipo da KneeRelieve

Resposta da KneeRelieve

Hello Vickie,

We do apologize for the inconvenience. We have reached out to you via email to correct the information that was given to you and we want to confirm that we have a 90-day money-back guarantee.

Just to confirm, we have also refunded your order in full amount.

We do hope that we could still turn your experience with our company a happy one.

Thank you,
Knee Relieve Team 💙

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