Ordered the gorgeous Anya jumper in Ultra Violet - looks so weird and boxy off, but looks fabulous on! Drapes beautifully, the wool is so ridiculously soft and the colour fabulous. Originally the lig... Ver mais
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Leia as opiniões dos outros
There was a bit of a hiccup at the start as I did have the wrong item sent to me initially, but a quick email to Komodo put that right immediately. The person who answered was extremely apologetic... Ver mais
Orders 2 items of clothing on 28 August 24. Still not arrived (18 Sep). No way of knowing package status or if an attempt to deliver was made. Sent an email one week ago to get information and s... Ver mais
A empresa respondeu
Quick deliver by Royal Mail which is good easy to track.had to call customers services as didn’t receive confirmation Email after order rang next day gentleman said was dealing with order and was shi... Ver mais
Informações sobre a empresa
Escrito pela empresa
THE ORIGINAL ETHICAL FASHION BRAND SINCE 1988 - Like you, we believe the simple actions we make today can have a huge and positive impact on the future... At Komodo, we are dedicated to creating clothes that are sustainable and don’t have a negative impact on the environment. We are passionate about protecting and nurturing our planet, but we also love fashion and don’t believe the two need to be mutually exclusive. Why can’t we look great whilst fighting for the world we live in?!
Informações de contacto
King Henry's Road 77C, NW3 3QU, London, Reino Unido
- 00442077223523
- shop@komodo.co.uk
- komodo.co.uk
4,4
Excelente
118 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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Simple black dress
Simple black dress. Cool cotton. Bought as a day to night outfir, can be dressed up or krpt plsin snd simple. Feels fabulous.
26 de junho de 2026
Quality, Stylish, Ethical
Feels so nice on my skin, appreciate the ethical commitment of the company and the clothes look really nice
22 de junho de 2026
Do not order from outside the UK - Nightmare return
I ordered a pair of shorts via a Dutch marketplace. Unfortunately, the shorts did not suit me quite right, and I needed to return them.
I wrote to their support team several times regarding the return shipping. When I placed the order, the shipping fee was €5,95, which led me to assume the item would be shipped from (and could be returned to) a hub within the EU. However, the item had to go back to London.
As a private individual shipping from Germany to the UK, my only viable option is DHL, which costs €15.49. This is more than three times the original shipping cost and quite a heavy financial burden for a single return.
I do understand that returns are something to be avoided, but let's face it: Sometimes the measurements are right but the clothes just do not look the way we want on ourselves. I am generally willing to take that risk when online shopping. I am generally willing to pay shipment and return cost in order to "shop like I give a damn", but the fact that the shipping cost are at least 3x of what a "normal" return would be really shocks me.
Customer Service never responded.
I gave them several suggestions (e.g. they could have paid for a cheaper return ticket using a company account for dpd or Hermes) and I would have paid the whole return fee. No response.
I ended up paying 15,49€ return fee (so overall more than 20€ in shipping) for 45€ shorts that I did not keep. And even if no return fee would have been covered by the company, I still expect a response. Sustainability is not an excuse for horrible customer service.
__
Edit (Answer to the reply): I bought the shorts via Shop Like You Give a Damn, yes. I still do not see understand why my messages to komodo's customer service were ignored. Informing me about the fact that the marketplace will help me would have also been a kind of response.
16 de junho de 2026
Opinião espontânea
Resposta da Komodo
Hi Anna - I think you bought these shorts via Shop Like You Give A Damn. Did you contact their customer support about this? As you bought from them they should have been your point of contact for any issues and I sure would have helped you in this matter.
- t o n y
Peace and natures colours
Clothes are very amazing, very beautiful. The scent was very mild. It is good. I feel that you have done your best that our environment can live wild and free and stay so pure as it is possible when someone makes clothes. Thank you. I love my new clothes peaceful "Mother earth" colours.
26 de maio de 2026
I was shopping around Victoria Park…
I was shopping around Victoria Park where my daughter is living and i loved the shirt but size L was not available so, i ordered online and delivery was quick. Thx
1 de junho de 2026
Love your clothes and love what you do…
Love your clothes and love what you do for the environment.
Very good customer service
28 de maio de 2026
Shirts are great
Shirts are great. Unfortunately all sizes didn’t not fit me. I ordered M but were still too big for me. Delivery with DPD was a nightmare and I really hope they changing couriers
28 de maio de 2026
Ethical Organic Company
I like stylish ethically produced organic clothes which are better for the environment. Well done Komodo.
21 de abril de 2026
Excellent customer service when I…
Excellent customer service when I called. Quick dispatch & arrival of purchases
21 de abril de 2026
Quick delivery and always very happy…
Quick delivery and always very happy with the quality of the clothes
21 de abril de 2026
Amazing
The quality of the fabrics and designs is exceptional.
For years now, Komodo has been my go-to brand for shopping.
I also like that it's an ethical brand.
21 de abril de 2026
Problème d'envoi.. aucune info
Bonjour ,
J'ai commandé un pantalon le 9 avril 2026 . J'ai été débité, aucune nouvelle de l'expédition et toujours aucunes nouvelles après plusieurs mails . Je sais pas où s'a bloqué.. j'habite en France et c'est énervant d'avoir aucunes informations de vous Komodo . J'ai commandé directement sur votre site . Est il vraiment envoyé , bloqué à la douane .. une p'tite info s'il vous plaît .. merci .
Camille
9 de abril de 2026
Opinião espontânea
Very happy with all my experiences with…
Very happy with all my experiences with this company, quick replies to emails and good customer service and that makes all the difference.
24 de março de 2026
Really unusual design and not ruining…
Really unusual design and not ruining the planet. Well made and quick delivery too.
23 de março de 2026
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