Ordered the gorgeous Anya jumper in Ultra Violet - looks so weird and boxy off, but looks fabulous on! Drapes beautifully, the wool is so ridiculously soft and the colour fabulous. Originally the lig... Ver mais
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Leia as opiniões dos outros
There was a bit of a hiccup at the start as I did have the wrong item sent to me initially, but a quick email to Komodo put that right immediately. The person who answered was extremely apologetic... Ver mais
Orders 2 items of clothing on 28 August 24. Still not arrived (18 Sep). No way of knowing package status or if an attempt to deliver was made. Sent an email one week ago to get information and s... Ver mais
A empresa respondeu
Quick deliver by Royal Mail which is good easy to track.had to call customers services as didn’t receive confirmation Email after order rang next day gentleman said was dealing with order and was shi... Ver mais
Informações sobre a empresa
Escrito pela empresa
THE ORIGINAL ETHICAL FASHION BRAND SINCE 1988 - Like you, we believe the simple actions we make today can have a huge and positive impact on the future... At Komodo, we are dedicated to creating clothes that are sustainable and don’t have a negative impact on the environment. We are passionate about protecting and nurturing our planet, but we also love fashion and don’t believe the two need to be mutually exclusive. Why can’t we look great whilst fighting for the world we live in?!
Informações de contacto
King Henry's Road 77C, NW3 3QU, London, Reino Unido
- 00442077223523
- shop@komodo.co.uk
- komodo.co.uk
4,4
Excelente
118 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
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high quality, fab service
Great customer service & delivery, a great, ethical clothing company with high quality items.
25 de setembro de 2025
Really comfortable loose cords
Really comfortable loose cords, tie-up waist, quality material.
25 de setembro de 2025
Return problems
Inability to read my instructions on the return label. However following that could not fault the rapid replies to my queries and the way things were handled.
22 de setembro de 2025
Personal attention in customer care
There was a bit of a hiccup at the start as I did have the wrong item sent to me initially, but a quick email to Komodo put that right immediately. The person who answered was extremely apologetic and polite and the correct item arrived the next day.
I think knowing that you are being dealt with personally makes all the difference when ordering online. Oh, and the trousers are fab!!
28 de agosto de 2025
Problems with shipment
I bought two items in store. Then waited two weeks without any notice for shipment. After two mails sent, I received the answer that one item was no longer in store. Then, I had to wait ten more days for the other item to arrive. I love the clothes of Komodo, because of the fitting and the fabric. But I'm not sure if I will order again because of the trouble with shipment.
27 de agosto de 2025
Resposta da Komodo
Hi Teuntje. A fair review... thanks for this, it helps us to improve our operations for future customers.
Please accept our sincere apologies for the lack of communication and delay on this occassion. We're a very small team and were short of staff during summer as people took holidays. This is not an excuse for the poor servie you received - just an explaination.
I hope you are happy with the item you bought from us once it did arrive.
Kind regards
- t o n y
Manager
Long-standing customer of Komodo
I have been a customer of Komodo for over 6 years. Love the quality of their clothes - the fabric, colours and design. I’ve always had a positive experience so I feel confident shopping with Komodo. Delivery is always good, any return has been processed in good time and I have lots of their clothes in my wardrobe now! Highly recommend.
26 de junho de 2025
Superb quality clothes; superb quality service
Ordered the gorgeous Anya jumper in Ultra Violet - looks so weird and boxy off, but looks fabulous on! Drapes beautifully, the wool is so ridiculously soft and the colour fabulous. Originally the lighter lilac came in error, which was also gorgeous, but I wanted the ultra violet. Customer service was SUPERB and it was all resolved without any cost to me, swiftly and without question. I've bought socks previously and they were also top quality and still wearing well after several years. Highly recommended.
25 de junho de 2025
Opinião espontânea
I love my cotton jumpers
I love my cotton jumpers, very soft, comfortable and cute!
27 de maio de 2025
Great quality shoes
24 de março de 2025
Great quality, eco credentials
I absolutely love my Komodo purchases - gorgeous quality, completely my style and I love their eco credentials. I try to only buy second hand so buying from Komodo is a real treat - and it certainly feels like it. Also, I've had to exchange an item recently and the customer service has been fantastic! Thank you Mimi!
22 de janeiro de 2025
I have received the worst customer…
I have received the worst customer service, they have only replied to me once in like 9 months, I never received my package they apologized and I never received a refund for my money.
27 de fevereiro de 2025
Opinião espontânea
Resposta da Komodo
Hi Elisa - sorry for the poor customer service. I found an unopened email that you sent several weeks ago. I have sent you an email about this. We did issue a refund to you several moths ago, I am concerned that you did not receive this. Please check the email I sent to you for details and let me know.
Kind regards - tony (manager)
Amazing customer service and lovely…
Amazing customer service and lovely quality clothing!
24 de fevereiro de 2025
Opinião espontânea
Generally happy with the purchase.
The shipment was delayed a little, but the products turned out to be as good as expected. True colours to the images online and the sizes all fit well. Generally happy with the purchase:)
27 de janeiro de 2025
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