kspyworld Opiniões 180

Resposta da kspyworld

Há 2 dias

Dear Sir,

We are extremely sorry for the inconvenience caused to you. We truly understand your disappointment regarding the delay and the product issue.

Your shipment was handed over to FedEx, but due to the battery content in the parcel, FedEx held the shipment for additional checking and approval. This caused an unexpected delay, and we sincerely apologize for the trouble you had to face.

Regarding the product that is not working, please don’t worry. Kindly connect with us on WhatsApp at +91 98759 00457, and we will arrange to send you another product without any extra charge.

Your satisfaction is very important to us, and we will make sure this issue is resolved properly.

Regards,
Kspyworld Team

Resposta da kspyworld

4/03/2026

Thank you for your kind feedback! We’re really happy to know that your order reached you on time and that you are satisfied with the product quality. 😊

At Kspyworld, we always try our best to provide reliable products and smooth delivery for our customers. Your support and appreciation mean a lot to us.

Thank you again for choosing Kspyworld!

Resposta da kspyworld

4/03/2026

Thank you for your kind feedback! We’re really happy to hear that you are satisfied with the product.

At Kspyworld, we always aim to provide high-quality products and reliable service to our customers. Your support means a lot to us.

Thank you again for choosing Kspyworld!

Resposta da kspyworld

4/03/2026

Thank you for your continued trust in us! It truly means a lot to know that you chose to buy from us again and had a satisfying experience.

At Kspyworld, we always strive to provide reliable products and the best possible service to our customers. Your support motivates our team to keep improving.

We look forward to serving you again in the future. Thank you once again!

Resposta da kspyworld

4/03/2026

Thank you so much for your wonderful feedback! We are truly glad to hear that you are satisfied with the product and its compatibility. Your kind words about the convenience and overall experience mean a lot to our team.

At Kspyworld, we always try our best to provide reliable products and a smooth customer experience. We really appreciate your support and recommendation.

If you ever need any assistance in the future, our support team will always be happy to help. Thank you again for choosing Kspyworld!

Resposta da kspyworld

4/03/2026

Thank you so much for your kind feedback! We are really happy to hear that your order reached you quickly and that you liked the product quality and packaging.

Regarding the earpiece battery, most nano earpieces are designed to operate for around 1.5–3 hours depending on usage conditions, volume level, and network environment. Your experience of around 2 hours falls within the normal operating range.

We're glad that you are satisfied with the sound quality, and we truly appreciate you taking the time to share your experience.

If you ever need any assistance or have questions in the future, feel free to reach out to our support team anytime.

Thank you again for choosing Kspyworld!

Resposta da kspyworld

28/02/2026

Thank you for your feedback.

Resposta da kspyworld

24/02/2026

Thank you for your feedback.
Koi bhi help chahiye hoga to is number p whatsapp message karna +91 9875900457

Resposta da kspyworld

16/02/2026

Dear Mohit,

First of all, thank you for taking the time to write such a detailed review. We genuinely understand your frustration, and we sincerely apologize for the inconvenience and stress caused to you during this process.

You are absolutely correct about one thing — this particular Ruby Scientific Calculator was not physically available in our ready stock at that time. During final testing of the available unit, we discovered a technical issue, and rather than shipping a faulty product, we decided to wait for fresh stock. Unfortunately, the incoming shipment faced unexpected customs clearance complications, and despite repeated efforts, we were unable to release the stock on time.

We agree that the delay went far beyond the expected timeline, and for that, we take full responsibility.

Regarding communication — we understand how repeated “we will update you” responses without a clear date can feel frustrating. The reality was that we ourselves did not receive a confirmed clearance timeline from the logistics side, and instead of giving incorrect commitments, we waited for clarity. However, we admit that the experience was not smooth for you.

On the refund matter — as soon as it became clear that we could not deliver within a reasonable timeframe, we processed a full refund. Credit card refunds sometimes take additional banking processing days, which unfortunately extended the timeline. That said, you should not have faced ₹500 in charges due to this delay.

We sincerely apologize for missing that reimbursement earlier. We are arranging the ₹500 transfer immediately and will ensure it is completed without further delay.

We would also like to clarify for future buyers reading this review:

• We are a genuine seller and never take payments without refund assurance.
• If any product faces unexpected stock or import issues, we always refund the full amount.
• We test products before dispatch to avoid sending defective units.
• Import-based products can sometimes face customs unpredictability, which is beyond seller control — but we acknowledge that better communication is our responsibility.

Mohit, we truly regret that your experience was mentally exhausting. That is never our intention. We appreciate that you still acknowledged we are genuine, and we respect your feedback.

Your review has helped us improve our internal stock communication policy, especially for import-based items like the Ruby Scientific Calculator.

If you ever decide to give us another chance in the future, we would be grateful for the opportunity to serve you better.

Wishing you the best.

Rs 500 paid - UPI transaction ID 604785886722

— Team Kspyworld