KWM Wines & Spirits Opiniões 7616

Resposta da KWM Wines & Spirits

17/12/2025

Thanks for taking the time out of your day to give us your thoughts Jorge.

I was the staff member on the live chat with you. Granted, it took longer than normal to respond. Unsurprisingly, we are exceptionally busy at the moment with a myriad of tasks, and live chats can get missed among the cut and thrust of everything that's going on. A good old-fashioned phone call (we do answer - not a machine) is guaranteed a quick answer. Apologies about that, we should really have shut the live chat function down to avoid such scenarios.

When I responded to your chat, I waited approximately 10 minutes to no response, so closed the chat down in the belief you had gone already and weren't waiting (who could blame you!). A quicker response back from you would have avoided this.

In response to your actual query regarding the shipping charges, as detailed on our shipping page the first case goes free on orders over £150 for orders which are heavy and require multiple shipments. i.e if a product is £60 (A case of West Coast Cooler bottles for example) and takes up 1 shipment, 3 cases would break free shipping, but only the first case ships free, the others must be paid for (otherwise it's free shipping at £50 on heavy and fragile goods which require a lot of packaging to ensure safe transit and unaffordable)

Sorry you feel we are not worthy of your money, but fair enough that's entirely your choice and we accept that. I hope you can find another retailer who can live up to your expectations going forward.

Have a good rest of day!

Regards

Andrew