KWM Wines & Spirits Opiniões 7616

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Initial approach indicated requested particular stock was currently unavailable. Was then informed when my choice of wine was then in stock. My order was then delivered within a few days. It was ver... Ver mais

Classificada 5 em 5 estrelas

Produit conforme et très bien emballé pour la livraison. Suivi de la commande efficace. C'est ma deuxième commande et je recommande ce fournisseur pour vos commandes. Avec le NitroSurge Device on o... Ver mais

Classificada 5 em 5 estrelas

Was great what I wanted. Only Criticism was ordered and paid for next day delivery y and it arrived two days later due to not being despatched in time but other then that delivered safe and sound with... Ver mais

Classificada 5 em 5 estrelas

You informed me when my desired vintage became available soon enough for me to order before it sold out. You also clearly explained what I should expect as my international shipment completes each ste... Ver mais

Informações sobre a empresa

  1. Loja de vinhos
  2. Loja de bebidas alcoólicas
  3. Atacadista de bebidas alcoólicas
  4. Loja de cerveja
  5. Loja de licores

Escrito pela empresa

KWM Wines & Spirits was established in 1994 and has fast become one of the leading Independent Specialist Wine & Spirits Merchants around. We are constantly searching for new and exciting wines, spirits and beers which will complement our existing range and satisfy the needs of our discerning clients, while all the time offering the best possible price, service and value. Recently shortlisted and runner-up in Decanter Wine Magazine's Retailer Awards as the best regional merchant for Northern Ireland and previous winner of the International Wine Challenge Northern Ireland Merchant of the Year in 2019. We strive to constantly evolve our list of beers, wines and spirits to provide exceptional quality and value across the portfolio and include a range of pre-selected cases ideal for gifting or when you just want a good glass of wine and can't decide! We're consistently in the top listings in all our Trustpilot categories so check us out and see why others are so happy with our products and service!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

8 mil opiniões

5 estrelas
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1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

horrible online customer service

horrible online customer service. It says free shipping on order over £150. My order was £155 before aplying the shipping and £179 with shipping. I waited 30 min on the chat,despeite I was the only one in the queue. The advisor sent a template saying that my order shoul be below the 150 and closed the chat marking is as completed. So disapointed with the service. I was will to spend money there, but not worthy.

17 de dezembro de 2025
Opinião espontânea
logótipo da KWM Wines & Spirits

Resposta da KWM Wines & Spirits

Thanks for taking the time out of your day to give us your thoughts Jorge.

I was the staff member on the live chat with you. Granted, it took longer than normal to respond. Unsurprisingly, we are exceptionally busy at the moment with a myriad of tasks, and live chats can get missed among the cut and thrust of everything that's going on. A good old-fashioned phone call (we do answer - not a machine) is guaranteed a quick answer. Apologies about that, we should really have shut the live chat function down to avoid such scenarios.

When I responded to your chat, I waited approximately 10 minutes to no response, so closed the chat down in the belief you had gone already and weren't waiting (who could blame you!). A quicker response back from you would have avoided this.

In response to your actual query regarding the shipping charges, as detailed on our shipping page the first case goes free on orders over £150 for orders which are heavy and require multiple shipments. i.e if a product is £60 (A case of West Coast Cooler bottles for example) and takes up 1 shipment, 3 cases would break free shipping, but only the first case ships free, the others must be paid for (otherwise it's free shipping at £50 on heavy and fragile goods which require a lot of packaging to ensure safe transit and unaffordable)

Sorry you feel we are not worthy of your money, but fair enough that's entirely your choice and we accept that. I hope you can find another retailer who can live up to your expectations going forward.

Have a good rest of day!

Regards

Andrew

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