I was a bit disappointed with the petticoat i received. After losing an eye when I took the hoop out of the packet (you really should tie that hoop so it doesn't spring open when it comes out of the p... Ver mais
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Leia as opiniões dos outros
I ordered 2 veils from Lacey Bell, they are both amazing good quality and very pretty. unfortunately I had to return them as didn't match with my dress which has difficult colour not white and not ivo... Ver mais
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I didn't receive my order confirmation email so I contacted the team, they investigated and called back when they said they would. The product arrived on time and was great quality, but wasn't suitabl... Ver mais
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The chiffon bridal cape was an elegant finish to my A -line wedding dress. After weeks of searching for something comfortable and classy to cover my arms, I came across this cape. Ordering and deliver... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Weddings are expensive. When everybody in the wedding industry is charging a little extra, that can make a huge dent in your wedding budget. Lacey Bell can bring you the same bridal shop quality at much lower prices. For the past 5 years we have been supplying our beautiful products to bridal shops in the UK. Now we're cutting out the expensive bridal shops and selling directly to you, saving you money. In July 2019, Fashinary.com changed to LaceyBellShop.com
Informações de contacto
Unit E8, Aspull Court, WN7 3PT, Leigh, Reino Unido
- info@laceybellshop.com
- laceybellshop.com
4,6
Excelente
199 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fashionary easy to deal with, but...
Fashionary are an easy company to deal with, returns are no problem and refund easy. I found the sizing of the one piece swimsuits didn’t work out for me. The swimsuits themselves are fabulous, good quality and gorgeous designs, but the sizing just didn’t work out for me.
17 de março de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Connie
Thank you for leaving a review, even though on this occasion the products didn't work out for you. I'm glad you found our returns process simple, we think it's important that customers can order online with confidence; that's why our returns are free and easy to do.
Excellent delivery and return service
7 de março de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Dear Mrs H
Thank you for leaving a review, we aim to offer a delivery and returns service that customers can trust to be free and easy to use, so I am pleased you liked it :)
Highly Recommend
Item was as described. Very pleased with the quality and the delivery was much quicker than I anticipated too
Would highly recommend this vendor
6 de março de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Susan
Thanks so much for your positive review, we're happy you like your order and that you would recommend us.
Good service
27 de fevereiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Jane
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
Excellent quality and great delivery
Excellent quality and great delivery, very happy would buy again thanks
26 de fevereiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Georgina
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
I set up a free returns postage label…
I set up a free returns postage label on the website but when I took this to the Post Office, it would not scan therefore I had to pay the returns postage. I reordered the goods and had to pay even more delivery postage. In all I paid 3 lots of postage and hence paid £10 above the cost of the slippers.
22 de fevereiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Sally
Thanks for taking the time to leave a review, I wanted to clarify and respond to some of the points you've raised.
Firstly we refund every customer's delivery cost for a returned order, so you have not paid any delivery costs for your order.
Regarding your free returns label, we partner with Royal Mail to provide free returns, we have a process with them where customers can either print off their free returns label at home or take a bar code to the Post Office who can provide you with a free returns label in-store. All this process is managed by Royal Mail and I am truly sorry this didn't work and you had to pay for the returns postage. I can assure you that I will raise this issue with Royal Mail.
I'm very disappointed you feel our service only deserved 3 stars, especially as I don't think we could have done anything more to provide good customer service.
On January 30th you contacted us to ask to be notified when an item would be back in stock. We did this and you were able to buy the slippers you wanted. We provide free and easy returns for our customers (which not all companies do) and we refund original delivery costs. We do this because we want our customers to be happy with their order.
As an apology for your inconvenience, I have also emailed you offering a good will gesture on your replacement slippers.
I also hope that you would consider updating your review on Trustpilot, we are a small company and positive reviews really help us. I hope you found my feedback/response helpful.
It was the first time I had purchased…
It was the first time I had purchased from Fashinary, I am extremely happy with the "quality" sheepskin slippers that I ordered and also the prompt service. I would not hesitate to recommend them.
21 de fevereiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Laraine
Thank you for leaving a review. Enjoy your new fluffy slippers :)
My first and very nice shopping…
My first and very nice shopping experience with Fashinary. Top quality for all items.
14 de fevereiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Valeria
Thank you very much for leaving a review, we're happy you liked you order. Merci beaucoup!
Sheepskin Slippers
Sheepskin Slippers
Absolutely delighted with the slippers, they are good quality, they fit beautifully and most importantly, they are warm. Delivery was very prompt, so excellent service and product.
13 de fevereiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Carole
Thank you for leaving a review, we're very happy you like the slippers, we've been wearing our sheepskin slippers in the office too :) they are very warm and fluffy.
Order received earlier than…
Order received earlier than anticipated. All correct, would use again.
28 de janeiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Dear Mrs A K Pitcher
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
Gorgeous Slippers
Gorgeous Slippers. Brilliant service. Would not hesitate to purchase from this
Company again.
17 de janeiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Michelle
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
We particularly love the slippers too, they're so fluffy :)
The sizing comes up a little small.
15 de janeiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Hugh
Thanks for taking the time to leave a review, the sheepskin leather will stretch a bit over time. At the moment it should feel comfortably snug, but there shouldn't be any discomfort. I'll pass your feedback onto the product team.
Excellent quality and service
Excellent quality and service
Great range of well placed swimwear
Would definitely buy again
9 de janeiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Julie
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
Item is ok and serves its purpose but…
Item is ok and serves its purpose but was described as jersey material which it is not, more like thin fleece. No ribbon inside to hold it together and the material does not stretch at all, which jersey does
9 de janeiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Julie
I'm sorry to hear that you're not happy with your order, it's very important to us that our products are accurately described on the website so that customers are confident in what they're buying.
I have seen the product you ordered and I agree it should not be described as jersey, this will be updated immediately and we'll check our other products for accuracy.
In the mean time I have sent you an email to discuss a possible refund or exchange if that's what you'd like. We offer free, no-hassle refunds to all customers.
Thank you for giving honest feedback about our service and products, it helps us to improve.
Fab product
Fab product, quick delivery after the new year bank holiday
7 de janeiro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi HJ
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
Good service
An enquiry email received a prompt and courteous reply. Goods arrived quickly.
15 de dezembro de 2018
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Jennifer
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
I ordered pyjamas for my wife
I ordered pyjamas for my wife, delivery was fast and she loves them. Good quality, would use again
13 de dezembro de 2018
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Marco
Thank you for leaving a review, we're pleased you experienced good service from us and that you're happy with your order.
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