I was a bit disappointed with the petticoat i received. After losing an eye when I took the hoop out of the packet (you really should tie that hoop so it doesn't spring open when it comes out of the p... Ver mais
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Leia as opiniões dos outros
I ordered 2 veils from Lacey Bell, they are both amazing good quality and very pretty. unfortunately I had to return them as didn't match with my dress which has difficult colour not white and not ivo... Ver mais
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I didn't receive my order confirmation email so I contacted the team, they investigated and called back when they said they would. The product arrived on time and was great quality, but wasn't suitabl... Ver mais
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The chiffon bridal cape was an elegant finish to my A -line wedding dress. After weeks of searching for something comfortable and classy to cover my arms, I came across this cape. Ordering and deliver... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Weddings are expensive. When everybody in the wedding industry is charging a little extra, that can make a huge dent in your wedding budget. Lacey Bell can bring you the same bridal shop quality at much lower prices. For the past 5 years we have been supplying our beautiful products to bridal shops in the UK. Now we're cutting out the expensive bridal shops and selling directly to you, saving you money. In July 2019, Fashinary.com changed to LaceyBellShop.com
Informações de contacto
Unit E8, Aspull Court, WN7 3PT, Leigh, Reino Unido
- info@laceybellshop.com
- laceybellshop.com
4,6
Excelente
199 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great value item
30 de setembro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Barbara
Thank you for your feedback!
Beautiful and fast delivery
Beautiful and fast delivery. Unfortunately I couldn’t keep it as it didn’t suit my dress so I had to return.
25 de setembro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Hazel
Thanks for leaving a review, what a shame it didn't suit your dress.
I had a flawless experience with Lacey…
I had a flawless experience with Lacey Bell. Fantastic quality products.
24 de setembro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Yildiz
Great review, thank you so much
Resposta da Lacey Bell Shop
Hi Emma
Thanks for the fab review!!
Great products
I ordered a hoop and a faux fur bridal jacket for my upcoming wedding, it arrived on time and both fit perfectly.
I did start to get worried about it not arriving after I ordered it. I emailed them and they got back to me the next day and explained that my jacket gets made to order, I didnt read that part. I paid for next day delivery and it arrived when it was supposed to. I got an email to confirm delivery as well
14 de setembro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Belinda
Thank you for the kind review! All the best for your wedding 😊
Lovely quality
Lovely quality, quick delivery would highly highly recommend
10 de setembro de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Linda
Thank you leaving a review, we're happy you like our products and service 😊
Resposta da Lacey Bell Shop
Hi Cheri
Thanks for the great review! Have a fab wedding day 🎉
Fantastic quality veil
Fantastic quality veil, speedy delivery and regular updates on my order. Veil was exactly what I was looking for, lovely soft netting and not too poofy!
20 de agosto de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hello
Thank you for the lovely review, I'm so glad you found the perfect veil at Lacey Bell 😊 have a great wedding day
Thank you so much for delivering my…
Thank you so much for delivering my item in speedy time. It’s exactly what you advertised.
Suz
16 de agosto de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Suz
Thank you so much for the kind review, we know it's hectic being a bride so fast delivery is essential!!
Ivory elbow length 2 tier veil
The veil I bought was exactly how it looked in the photos , came in the time stated and was a good price. It came in ivory aswell .
11 de agosto de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Cat
Fab review, thank you for the kind words
Wedding veil
Ordered a elbow length veil. Quick delivery and a good price. Very happy with the product.
5 de agosto de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Joanne
Thanks for leaving a review, we're so happy with your feedback. Glad you liked the product and the price.
I purchased a lovely shrug the quality…
I purchased a lovely shrug the quality was excellent.
5 de agosto de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Thanks for the kind review, we pride ourselves on our quality
Great quality for the price and great…
Great quality for the price and great customer service.
17 de julho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Thank you for the kind review
Delighted with the slippers
15 de julho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Mary
Thank you so much for the kind review
5* customer service
Great quality item and I was so impressed with their excellent customer service. Thank you for all your help Marco.
7 de julho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
You're very welcome, thank you for the kind review
Great service!!
I didn't receive my order confirmation email so I contacted the team, they investigated and called back when they said they would. The product arrived on time and was great quality, but wasn't suitable for what I needed. The returns process was quick simple and straight forward. Great service from the team.
3 de julho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Claire
While it's a shame the item wasn't suitable, I'm very pleased you were happy with our service and the free and easy returns process.
Brilliant value for money
Brilliant value for money, great delivery great service. Would recommend.
2 de julho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi MJ
Thanks for the great review, those are all the things we pride ourselves on!!
Nice quality products and fast and…
Nice quality products and fast and efficient refund on unwanted item.
21 de junho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Anna
Thank you for the lovely review and for mentioning our refund process, we aim to make returns quick and easy.
Loved my item would buy again in future…
Loved my item would buy again in future thankyou
12 de junho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Hi Michelle
Many thanks for the review, I'm glad you loved your order.
I ordered a bikini and a few days later…
I ordered a bikini and a few days later they sent me a refund but no reason why I did not receive my order or update to why I wasn't receiving.
I got confirmation f o r my order but that was all.
Not happy !!!
9 de junho de 2019
Opinião espontânea
Resposta da Lacey Bell Shop
Dear Gillian
I am sorry to hear that you've experienced bad service from us, I have looked into your order and I wouldn't be happy either. Allow me to explain what happened.
We received your order with an incomplete delivery address; the house number was missing from the street address. When we shipped your order via Royal Mail, they were unable to complete the delivery, because they didn't have the house number. When Royal Mail can't complete a delivery, they return the item to the sender and when we received the returned item, we believed it to be a return/refund and so processed it as a usual refund. Unfortunately we didn't know this was a return-to-sender via Royal Mail, rather than you the customer, so we didn't think to contact you about it.
I understand that you're unhappy due to the lack of the communication and I apologise. I have contacted our account manager at Royal Mail to ask how we can improve this process (maybe when they have an incomplete delivery they can contact the customer for the missing details, rather than returning the order to us). I have also contacted our technical team to see if they can find a way that only complete delivery addresses can be entered at the checkout.
I will also contact you directly to discuss this and to get your order to you as soon as possible.
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