Lakaza Opiniões 

75
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Product not robust, especially for paperwork, also already chipped and dented. Wished I gone for a metal one. Product didn’t come with instructions messaged and took 3 days before they responded with... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Too Many Deliveries : I received two boxes then I received a third one on a different day . I haven't opened them yet but judging by the lenth of the box there is goign to be a joint somewhere on the... Ver mais

Classificada 5 em 5 estrelas

I don’t know why this company gets so much hate. I got x2 bedside cabinets made of solid oak for £49 each (over £20 cheaper then everywhere else online) and the cabinets arrived fully assembled (ecsta... Ver mais

Classificada 5 em 5 estrelas

I had never heard of LaKaza so I was suspicious beforehand - and therefore I feel it's necessary to leave a review for others in my position. I had questions for their customer service team before... Ver mais

Informações sobre a empresa

  1. Loja
  2. também em
  3. Loja de livros de recortes
  4. Loja de mobília para quartos
  5. Loja de moda infantil
  6. Loja de móveis de jardim
  7. Loja de móveis para cozinha

Escrito pela empresa

LaKaza: Your Gateway to a Home of Comfort, Convenience, and Style. and style. We believe every home deserves to be a haven of comfort, convenience, and style. Driven by this belief, we work with a number of local and international manufacturers and suppliers to meticulously curate a comprehensive collection of essential products designed to transform your living spaces into sanctuaries of tranquility and functionality.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

75 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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3,9

Todas as opiniões

(75)

1 opinião nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Product not robust/ fit for purpose

Product not robust, especially for paperwork, also already chipped and dented. Wished I gone for a metal one. Product didn’t come with instructions messaged and took 3 days before they responded with them, by which point I’d worked out how to build it without them. Item a lot lighter grey than pictured and box turned up damage. Overall very disappointed.

3 de julho de 2024
logótipo da Lakaza

Resposta da Lakaza

Dear Natalie,

Thank you for sharing your feedback about your recent purchase. We are truly sorry to hear about your disappointment with the product and the issues you experienced.

We understand your frustration with the product's robustness and the damage it sustained during shipping. We are always striving to improve our products and packaging, and your feedback will be valuable in this process. We are also very sorry that the instructions were missing from your package and that our response time was not ideal. We are working to streamline our customer service processes to ensure quicker responses in the future.

Regarding the color discrepancy, we apologize if the product image online did not accurately represent the true color. We are reviewing our product images to ensure they are as accurate as possible.

We value your business and would like to offer you a partial refund or discount on a future purchase as a token of our apology for the inconvenience caused. Please contact our customer support team at sales@lakaza.co.uk so we can assist you further.

We appreciate your honest feedback and hope you will consider giving us another chance to provide you with a better experience.

Sincerely,
The LaKaza Team

Classificada 2 em 5 estrelas

Advertised as solid oak which it is…

Advertised as solid oak which it is not. Everything is verneer apart from the frame. The holes for the shelf supports are too big and keep falling out so had to glue them in. It is build in 2 pieces which don't match up. Its a good job the back doesn't show as it has strips of MDF that need to be screwed on to the back to cover up the gaps in the MDF back boards. Looks ok when put together but if you want solid oak this is not the one to buy will cost a lot more but probably worth it.

1 de julho de 2024
Classificada 5 em 5 estrelas

I had never heard of LaKaza so I was…

I had never heard of LaKaza so I was suspicious beforehand - and therefore I feel it's necessary to leave a review for others in my position.
I had questions for their customer service team beforehand which they answered pretty promptly.
The delivery was quick (sooner than promised).
I've only had the product a couple of days (self-assembly patio furniture and a parasol and base) but I'm happy with it so far.
I'd use again.

11 de junho de 2024
Classificada 1 em 5 estrelas

Took forever had to buy another tent to…

Took forever had to buy another tent to ensure we could make our holiday due to the time Thai tent took -haven’t unboxed as might send it back

30 de maio de 2024
logótipo da Lakaza

Resposta da Lakaza

Dear Kendal,

Thank you for sharing your feedback. We understand that your order, placed on May 27th, was delivered on June 4th. While we strive to deliver most orders sooner, our standard shipping timeframe is 5-7 business days. We apologize for any inconvenience caused by the delivery timing.

If you are considering returning the tent, please don't hesitate to contact our sales team at sales@lakaza.co.uk. We'll be happy to assist you.

Sincerely,

The LaKaza Team

Classificada 3 em 5 estrelas

Not worth what it cost

It will do until we can afford something better but it’s very brittle and not worth the money. The back section falls out so easy. I also can’t see it keeping things dry inside as there’s already air holes

10 de maio de 2024
Classificada 4 em 5 estrelas

Jumping through hoops but impressed with customer service

I ordered a cabinet. Unfortunately, when it arrived the front door was slightly scratched and the back of the cabinet was broken.
There were also no instructions included.
I reached out to customer service, included the photos and got a very quick reply with the pdf manual.
I also got offered a partial refund that was processed almost immediately. Thank you.
Although, the manual was helpful the parts of the cabinet are not numbered as per the instructions so it's gonna take me probably days of guess work to put it all together haha.
The item wasn't expensive so I didn't expect anything earth shattering but having the elements numbered per the instructions is probably at least you can do to make it easier for your customers to put their furniture together.
Although, I am not happy with all the jumping through hoops, I am very impressed with the customer service and their solution orientated approach, hence 4 stars.

10 de maio de 2024
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