Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Ver mais
A empresa respondeu
We ordered and waited and waited. Eventually it arrived, well packed and on the time given by DPD. In between we had no contact details or delivery time from Lamona Spares. Good result Better conta... Ver mais
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service. However it didn't solve the problem and my fridge door now not only has no suction but it won't... Ver mais
A empresa respondeu
3,7
Aceitável
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service was excellent…
Customer service was excellent throughout and the engineer was very friendly and helpful.
23 de abril de 2026
Resposta da Lamonaspares
Morning, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara.
Resposta da Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Revived the part without any problem
15 de abril de 2026
Resposta da Lamonaspares
Morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Thanks Zara.
Resposta da Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
You can rely on them
The engineers were confident, and explained whats they going to do.
20 de abril de 2026
Resposta da Lamonaspares
Hi Maya, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
The right piece arrived well packaged…
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
15 de abril de 2026
Resposta da Lamonaspares
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
16 de abril de 2026
Resposta da Lamonaspares
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
I would give Pacifica zero stars if I…
I would give Pacifica zero stars if I could
15 de abril de 2026
Resposta da Lamonaspares
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Resposta da Lamonaspares
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
14 de abril de 2026
Resposta da Lamonaspares
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
13 de abril de 2026
Resposta da Lamonaspares
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19 de março de 2026
Resposta da Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16 de abril de 2026
Resposta da Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
15 de abril de 2026
Resposta da Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Resposta da Lamonaspares
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
16 de abril de 2026
Resposta da Lamonaspares
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
15 de abril de 2026
Resposta da Lamonaspares
Thank you for the positive review. All the best, Alexandra
Disapointed customer service and very slow sending out spare partsNeeded new top and bottom baskets for…
Needed new top and bottom baskets for my dishwasher as both baskets are very rusty. The plastic coating over the metal prongs has split in lots of places and really badly corroded, no images were available when looking to order replacements. Top door was on stock, bottom drawer has been out of stock for months. Took ages to arrive, each time I emailed them for an update no one bothered to email back.
15 de abril de 2026
Resposta da Lamonaspares
Thank you for your feedback Julie. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
The engineer Stephan was on time polite…
The engineer Stephan was on time polite and sorted the problem out. He even explained what the problem was
14 de abril de 2026
Resposta da Lamonaspares
Hi Lain. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Resposta da Lamonaspares
Good afternoon, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
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