I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... Ver mais
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... Ver mais
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... Ver mais
Informações sobre a empresa
- Loja de Iluminação
- também em
- Loja de móveis
Escrito pela empresa
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
Informações de contacto
Rabanusstraße 14-16, 36037, Fulda, Alemanha
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Εξαιρετική εμπειρία
Το φωτιστικό που παρήγγειλα ήρθε πολύ γρήγορα και η ποιότητα του ήταν εξαιρετική!
Best customer service and whole process of shopping
2 product's ordered, one was damaged. Reclamation without problems, best customer service.
Very well designed quality built products
Products are well designed of very good quality and very well packed. Shipped quickly, I was very satisfied with the service!
Excellent service
Excellent service, very well packaged glass wall light and including a UK plug adapter was a nice thoughtful touch, thank you!
Good service
All was fast, no delays, good quality of products.
Beautiful lamps. Thank you
Beautiful lamps! Very good customer service! My lamp was packed good it arrived in one piece without a scratch. Thank you!
Really good selection
Really good selection, wide range of prices and delivery on time.
I order three pendants lights
I ordered three pendants lights. Two of them arrived on time. The third one, arrived a bit later.
At first I gave them three stars because I didn't know if I would receive the missing package. Fortunately all went well, so I edited my review, to give them 5 stars. The lights are wonderful and despite the delay I’m very happy.

Resposta da Lampemesteren.com
Very quick delivery and super friendly…
Very quick delivery and super friendly customer service!
Fast delivery and good brands
Fast delivery, good quality product.
Great and professional service
Great and professional service, fast delivery and great quality products. All as advertised. Will be shopping here again.
Fraudulent abusive commercial behaviour
My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher.
This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer.
Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.

Resposta da Lampemesteren.com
User friendly shop and fast deliveries
User friendly shop and fast deliveries. The range of products offered is incredible and the fact that each lamp comes with its specific bulb is also great. Also, the shop AIs name is Edison. How perfect is that?
Great experience from a repeat customer
Great selection of high end lighting options...very responsive customer care team. Special thanks to the team for negotiating the replacement of a product that was damaged in transitbwith the supplier.
Really impressed with the service
Really impressed with the service. Took only 5 days to get to me (2 of those were Saturday and Sunday). The price was unmatched. The lamp came neatly packed and I couldn’t be happier :) You’ve gained yourselves a customer.
A Experiência Trustpilot
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