I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... Ver mais
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... Ver mais
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... Ver mais
Informações sobre a empresa
- Loja de Iluminação
- também em
- Loja de móveis
Escrito pela empresa
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
Informações de contacto
Rabanusstraße 14-16, 36037, Fulda, Alemanha
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
fast and good
Top customer service
A large choice of original accessories. A extremely useful and kind service by Romain. I had made a little mistake in my order and he solved everything with a high level of customer service.
Des menteurs, un colis perdu et aucun dédommagement
J’ai acheté récemment une lampe en France, livraison assez longue je ne comprends pas et je vois qu’il a été livré dans le point relais que j’avais sélectionné. Ok. J’y vais et eux me disent qu’ils ne l’ont pas acceptés car trop encombrant. Donc j’écris au SAV de lampe mesteren en leur expliquant que le point relais ne l’a jamais eu entre les mains. Ils acceptent de lancer une enquête auprès de leur transporteur. Entre temps je retourne dans mon point relais pour chercher d’autre colis et ils m’avertissent que le site les as contacté pour savoir s’ils avaient le colis et ils ont bien dit que non. J’ai espoir qu’il soit livré ailleurs donc j’attends la fin de l’enquête. Et là 10 jours plus tard, je reçois comme unique information : apparement on vous la livré aujourd’hui. Enquête clôturé. Sauf qu’ils n’avancent aucune preuve, que le point relais est témoin de n’avoir jamais rien reçu, que je leur ai fais un témoignage sur honneur que je n’avais rien. Voilà la réponse d’un site de vente en ligne aujourd’hui. Je me suis faite arnaquée d’une centaine d’euros et ils n’ont même pas la décence de fournir une réponse légitime. Vous payez c’est tout ce qui compte et ensuite si vous êtes livrés correctement tant mieux mais si vous avez le malheur d’avoir un soucis de livraison alors bonne chance pour retrouver votre argent ou votre article… j’achète depuis 15 ans sur internet exclusivement je n’ai jamais vu ça.

Resposta da Lampemesteren.com
Very very fast shipment and good…
Very very fast shipment and good packaging. Will definitely buy again here.
Absolutely Excellent.
Absolutely Excellent.
I ordered a beautiful Gople Table Lamp. It arrived in 7 days with a free bulb and UK converter plug. Fantastic service throughout and wonderful customer service. Will definitely use and recommend this company in a heartbeat.
All good!
The correct product arrived safely and quickly. Absolutely no complaints.
Very good information throughout the…
Very good information throughout the order and delivery. Delivery took place one day earlier than planned. Great!
Beautiful selection of lamps
Beautiful selection of lamps, ewcellent website, easy shopping, delighted with the packing of the lamps for transport.
Since we ordered six lamps it was important to us that everything in the order be correct, and it was.
Great e-shop with designer lamps and…
Great e-shop with designer lamps and accessories. I have made a several purchases recently and I can recommend this store to everyone. Items are carefully packed, fast free shipping to my country and amazing customer service (big thanks to Simon who was able to help with all my questions!)
Overall, I'm satisfied.
I give them high marks for delivering exactly what I needed, at a reasonable price, and quickly.
It's just a shame that they don't have a lower-priced shipping option with a slightly longer delivery time.
In my case, the product I ordered was priced at EUR 169.60, but the shipping cost was a whopping EUR 95.00. lol
I am very satisfied
I am very satisfied. Polyulea is very beautiful modern and stylish. It fit the interior perfectly.Light, stylish, with adjustable hanging length for each of the segments.
Sent photos of the length and width of…
Sent photos of the length and width of the clear glass bulb cover. I told them that the item and dimensions on line didn't match my glass cover. They said it was the right one. You know what it wasn't the right one and now I have an angry customer who has an important gathering and the light issue has not been corrected. Can anyone do anything right anymore?

Resposta da Lampemesteren.com
Great product and service
Great product and service!
Ordered on a Sunday. Received the product on a Wednesday morning. I live in rural Northern Iceland.
Great service and super fast delivery!
Fast reliable
Quick response to my questions online
Quick response to my questions online, and the delivery was on time and without issues.
Great
Great, friendly customer service when making a call, including an offer of 25% discount. Thank you!
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