Lampemesteren.com Opiniões 

185
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... Ver mais

Classificada 1 em 5 estrelas

Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... Ver mais

Classificada 5 em 5 estrelas

Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... Ver mais

Informações sobre a empresa

  1. Loja de Iluminação
  2. também em
  3. Loja de móveis

Escrito pela empresa

✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

185 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(185)

4 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

You can trust Lampmesteren

The pendant lamp I ordered to my home in Los Angeles in the U.S. was delivered on time, within 5-6 days, and undamaged. I was concerned about not receiving the product and getting ripped off but I decided to trust Lampmesteren and pay for the order with my card number. I would trust this company for my next purchase.

24 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great prices for Kartell accessories

Great prices for Kartell accessories. Shipping a bit steep, but coming from Denmark, quite understandable. Even with postage, the product was cheaper than buying direct. I would definitely recommend this efficient company.

6 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Not what I ordered

Lamp purchased arrived with a two pin plug, this was not specified on the website and not compatable in Ireland despite the fact that the website was a .ie
Customer service was abrupt to say the least and not one bit helpful. Will never again purchase from this site.

1 de junho de 2022
Opinião espontânea
logótipo da Lampemesteren.com

Resposta da Lampemesteren.com

Hi Tony,

Unfortunately we cannot locate your order from your profile info on TrustPilot. Please send us your order number via e-mail to the following address: info@lampmaster.ie
When we have received the above we will sort things out and solve the matter. Our Customer Service Department will contact you asap.

Thanks in advance for your patience.

Team Lampmaster

Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service. The website stated that the lamps I ordered were in stock but they were not and I had to wait almost a month for them to be shipped.
In addition to this they then got stuck in customs due to the sender not providing the correct information. UPS has contacted them several times and so have I, nobody replies. Its a week since the lamps arrived in the UK and I still do not have them. Absolutely ridiculous.

17 de maio de 2022
Opinião espontânea
logótipo da Lampemesteren.com

Resposta da Lampemesteren.com

Ms. Patel,

We are sorry that you have experienced a prolonged delivery process in connection with your purchase.

We only had two items in stock and you ordered three. Our customer service agent offered to split the order and send you the two items that we have in stock and then send the last item when we receive it from the supplier - you chose not to go for that solution.
Unfortunately the supplier faced challenges in the supply chain due to a number of circumstances - this also applies for other suppliers at the moment. This was the main reason for the prolonged delivery process.

We apologize for the short delay in communication from our side - we did reply both you and the shipping company within reasonable time.

You have received your order at this point and we thank you for your purchase and patience.

We hope for your understanding.

Team Lampmaster

Classificada 5 em 5 estrelas

Highly recommended

Great selection of spare parts in stock - they had just what I’d been searching for. Super quick delivery to the UK at a very reasonable price. Highly recommended.

2 de abril de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

I received my lamp with a broken bulb

I received my lamp with a broken bulb, I replaced it with the same model type in order to be able to use the lamp. I am now being told that is what created an issue with my lamp and that nothing can be done for me which I find unacceptable

31 de março de 2022
Opinião espontânea
logótipo da Lampemesteren.com

Resposta da Lampemesteren.com

Dear Customer,

We have now located your order and we will have to investigate further before returning to you you again. Our customer service department will contact you as soon as possible.

We hope for your patience and understanding.

Team Lampemesteren


Classificada 5 em 5 estrelas

Superb service

My beautiful mater light fitting was ordered easily and delivered within 2 weeks. I love it. All communication was helpful and so user friendly. Can't wait to order more.

30 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Happy costumer

I've placed quite a few orders with Lampemesteren lately, and without exception they've all been delivered fast. I've had one order I had to return as the lamp ended up being too small (I didnt check well enough), and the customer service was very helpful and efficient. I received my reply from customer service within minutes!

17 de março de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Despite considerable problems with the…

Despite considerable problems with the delivery company UPS, Lampemesteren did everything in their power to supply me with the item I ordered. It took a couple of months but they always answered my E-mails and tried hard to get UPS to see sense.

Otherwise the Lampemesteren lamp cable adjuster worked perfectly after I received it. :-)

5 de dezembro de 2021
Opinião espontânea

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