I got the bike for my son's birthday (May 29, 2024). Within a month, the oil leaked out of the brakes and the front pad fell out. I wrote to support and received a response on July 10 that they... Ver mais
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Leia as opiniões dos outros
Bei Ersatzteilproblemen und den Support… Bei Ersatzteilproblemen und den Support im allgemeinen...SEHR SCHLECHTER SERVICE BIS KEINER !!! Support ist nur Augenwischerei ohne Rückmeldungen oder Hilfe... Ver mais
Conforme en tout point à la description,très agréable et confortable à conduire super puissant avec un vitesse max a 45-50 km/h et une très bonne autonomie. J’ai changé le phare pour l’esthétique,po... Ver mais
Si tratta di un'ottima moto, con un'ottima autonomia, una grande capacità fuoristradistica, ottime finiture e materiali. La comunicazione con il venditore è stata ottima e la moto è arrivata entro i... Ver mais
Informações sobre a empresa
Escrito pela empresa
Lankeleisi EU is an online store operated by BOIS LIBRE SARL, offering Lankeleisi electric bikes, cycling accessories and replacement parts through lankeleisi.eu. Our collection includes folding electric bikes, electric mountain bikes, fat tyre e-bikes and dual-motor models. Customers can compare different frame designs, battery configurations and suspension systems to find a model suited to their preferences and intended riding environment. Models featured on our website include the GOLF-X, KETT-8, X3000 MAX, MG740 PLUS and MX600PRO. We aim to make choosing an electric bike easier by providing product specifications and model information online. Before ordering, customers can contact our team with questions about sizing, equipment, accessories or the differences between bikes. Model selection should take account of both individual requirements and the rules applicable to the intended place of use. Alongside complete bikes, we offer replacement components and cycling accessories. These include batteries, chargers, tyres, braking components, displays and controllers. Compatibility depends on the model and version, so customers are encouraged to check the relevant details before purchasing a part. Our customer service team assists with product enquiries, order tracking, technical questions and after-sales requests. Providing an order number, bike model and relevant photos or videos helps us assess technical enquiries. Visit lankeleisi.eu to explore the collection and consult the delivery, returns and warranty information applicable to your purchase.
Informações de contacto
Bureau 576, 37 passage du Ponceau, 75002, Paris, França
- service@lankeleisi.com
- lankeleisi.eu
3,1
Aceitável
25 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shipping is very slow
Shipping is very slow. I place order on 27th of October 2023 and its been 8 days no update on the status which is mentioned on the website. Several times i emailed on service@lankeleisi-store .com, firstly they give reply very late and second thing they just told me that we are waiting for shipment. on the 31 of october they told me that your shipment will be arrived on friday (03.11.2023) but as i expected the shipment not arrived yet. now i again email them he told me "When it arrives at the warehouse, we will arrange for it to be put on the shelves, and then shipped. Your order will be shipped first". So i am facing a bad experience. In the website they mentioned that 2-7 working days the order will be arrived but it has been 8 days now. My order number is Order No. LKL00001261
27 de outubro de 2023
Opinião espontânea
Resposta da Lankeleisi EU
hello
our website is https://lankeleisi.eu/
The order you are referring to was not placed on our platform, please check with your seller!
Thank you
Best regards
LANKELEISI
Zero qualité, zero support
Support très peu fiable, Vélo reçu de mauvaise qualité : problème sur le moteur, sur les roues, sur la chaîne et sur la suspension arrière. Fuyez, n'achetez rien chez eux. Économisez et achetez en boutique un produit de meilleure qualité.
17 de setembro de 2023
Opinião espontânea
Resposta da Lankeleisi EU
Hello, what is your order number, did you give feedback to the after-sales colleague when you encountered the problem?LANKELEISI attaches great importance to customer experience and after-sales service, I hope I can help you solve the problem, please feel free to contact us
Thank you
Best regards
LANKELEISI
Terrible company
Terrible company. Potential SCAM. Non existent customer service. Bike never arrived. DO NOT BUY FROM THEM.
22 de agosto de 2023
Opinião espontânea
Resposta da Lankeleisi EU
Hello, LANKELEISI is very focused on customer experience and after-sales service, I hope I can help you solve the problem, please feel free to contact us
Thank you
Best regards,
LANKELEISI
exceed expectations
The after-sales service was very prompt and the experience was excellent! The stock product was shipped very quickly! It made my work commute much shorter!
10 de dezembro de 2022
Opinião espontânea
Resposta da Lankeleisi EU
Hello,LANKELEISI TeamThank you for the very nice feedback you have shared with the Trustpilot community. We are honoured to provide you with the best products and services so that you can experience the joy of riding
Thank you
Best regards,
LANKELEISI
Bad experience
Shipping was slow
Customer service was miserable - when they finally answered
7 de agosto de 2023
Opinião espontânea
Resposta da Lankeleisi EU
Hello, what is your order number and did you receive your bike? LANKELEISI is very focused on customer experience and after-sales service, if there are any other questions, I hope I can help you solve the problem, please feel free to contact us!
Thank you
Best regards,
LANKELEISI
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