Poor quality and a return fee...really? I sent all my items back and cancelled a few that had not shipped yet, to their Chinese mailing address ( very costly) over 2 months ago and still no refund. In... Ver mais
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DO NOT BUY FROM THE COMPANY!!!!! IT IS A CHINA COMPANY. THEIR RETURN POLICY IS PATHETIC. WON'T GIVE YOU A 100% REFUND TO YOUR PAYMENT METHOD. THEIR CUSTOMER SERVICE IS AWFUL. THEY PARADE UNDER... Ver mais
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Received a totally different outfit than ordered. Took almost 2 months. Request a correction . They offered a 90% credit towards another outfit, plus a restocking fee, or I could return the outfit a... Ver mais
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Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Informações de contacto
30 N Gould St, 82801, Sheridan, Estados Unidos da América
- info@lavechic.com
- lavechic.com
1,3
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333 opiniões
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Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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As pessoas também visitaram
I am extremely disappointed with this…
I am extremely disappointed with this company and, in particular, with the quality of the garment I received.
I ordered and paid for a dress specifically for an important event. Unfortunately, the dress arrived after the event had already taken place, leaving me no choice but to purchase another dress elsewhere at the last minute.
The company profusely apologised and attributed the delay to problems with their shipping. They also promised to refund 20% of the purchase price as compensation for the inconvenience. I followed up with them, but despite their promise, I never received the partial refund.
When the dress finally arrived, I was even more disappointed. The material was of extremely poor quality and looked absolutely nothing like the dress advertised in the photographs. The difference between the advertised product and what I actually received was quite shocking.
I have decided not to go through the trouble of returning it after reading numerous reviews from other customers describing difficulties with the returns process.
Overall, this has been a very disappointing and, frankly, misleading experience. The product quality, delivery service and customer service all fell well below what I would expect from a reputable company.
I would strongly advise other customers to think twice before ordering from this company. Based on my experience, I certainly would not trust them or purchase from them again.
2 de agosto de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the severe frustration caused by the delivery timeline, product representation, fulfillment commitments, and communication experience. This is not the experience we aim to provide, and we do not tolerate any breach of customer trust. We are conducting an internal review of our fulfillment efficiency, quality control, after-sales response, and commitment execution to ensure standard reliability.
Poor quality and terrible returning
Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that one.... Time will tell. I literally could have bought this piece of shite for£5™ on temu!!!
25 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the significant distress caused by issues regarding product presentation, value expectations, and the after-sales process. This falls far short of the experience we strive to deliver, and we do not tolerate any situation that betrays our customers' trust. We are currently conducting an internal review of our quality control, return mechanisms, and service responsiveness to ensure the reliability of our standards.
Garments look totally different to the…
Garments look totally different to the images on the website. Cheap material.
Returned the items to the supplied address and just received the parcel back as provided return address in China doesn’t seem to exist.
Have sent emails and no reply by Lavechic.
Very unhappy and want my money back.
Will never buy anything from this company again.
24 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the severe frustration caused by the product representation and after-sales fulfillment processes. This is not the experience we aim to provide, and we do not tolerate any breach of customer trust. We are conducting an internal review of our quality control, return instructions, and communication response to ensure standard reliability.
After 12 weeks wait â total rag arrived
Waited 12,weeks for dress multiple excuses once it arrived the dress was like a washing rag so creased nothing like image with clip
On flower cuffs nothing like picture really dissapointed
20 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the severe frustration caused by the delivery timeline, product representation, and communication experience. This is not the experience we aim to provide, and we do not tolerate any breach of customer trust. We are conducting an internal review of our fulfillment efficiency, quality control, and information transparency to ensure standard reliability.
⭐ 1/5 — Una auténtica vergüenza
Me siento completamente engañada por LaVechic. El pedido que recibí no se parecía prácticamente en nada a las fotografías de la web.
Acepté devolverlo pagando yo misma los gastos de devolución y lo envié en febrero. Después de meses esperando, hace poco me devolvieron el paquete porque LaVechic ni siquiera aceptó la devolución. Y, para rematar, tuve que volver a pagar los gastos de retorno.
Les escribí muy frustrada, explicando toda la situación y esperando una solución. No me contestaron. Absolutamente nada.
Resultado: he pagado por una compra que no se corresponde con lo anunciado, he pagado la devolución, he pagado el retorno del paquete y me he quedado exactamente igual, sin solución y sin respuesta.
Esto no es simplemente una mala experiencia de compra. Es una falta de respeto absoluta hacia el cliente y una gestión pésima de una devolución.
Después de darles tiempo de sobra para solucionar el problema, sigo sin respuesta. He perdido dinero dos veces por una devolución que intenté hacer correctamente.
⚠️ Mi experiencia con LaVechic ha sido nefasta y no volvería a comprar aquí ni recomendaría esta tienda. Antes de comprar, pensároslo muy bien.
29 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the significant frustration caused by the product representation, the return process, and the communication experience. This is not the experience we aim to provide, and we do not tolerate any breach of customer trust. We are conducting an internal review of our quality control, after-sales response, and process transparency to ensure the reliability of our standards.
Du vol!!
Du vol!!! Article pas du tout comme les photo tout au plus comme Temu et SHEIN et parfois ils sont mm mieux achat 60 eur mauvaise qualité vo a peine 14 eur … essai de retour mais impossible car envoi du colis plus cher que l article !!! Du vol!!!
14 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the discrepancy in product representation and value expectations, along with the severe frustration caused by subsequent processes. This is not the experience we aim to provide, and we do not tolerate any breach of customer trust. We are conducting an internal review of our quality control and after-sales mechanisms to ensure standard reliability.
DO NOT ORDER FROM LAVECHIC!!!
Do not order from Lavechic. The quality and standard are appalling! The dress I ordered was NOTHING like the photos. $120 down the drain. They told me to return it then when I did and spent my money again returning it, they were uncontactable and sent it back. Disgraceful. They should be put out of business. Save your money and shop local!!!!
18 de abril de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the severe frustration and unmet expectations regarding product representation and subsequent after-sales processes. This is not the experience we aim to provide, and we do not tolerate any breach of customer trust. We are conducting an internal review of our quality control and after-sales response mechanisms to ensure standard reliability.
If it was possible I would give it zero…
If it was possible I would give it zero stars. The worst order ever. Its a scam. and they make it impossible to return. don't buy this!
8 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret that the product experience and subsequent processes fell short of our service standards and caused you significant distress. This is far from the experience we strive to deliver, and we do not tolerate any situation that betrays our customers' trust. We are currently conducting an internal review of our quality control and after-sales procedures to restore reliability.
i received email saying my package had…
i received email saying my package had arrived did not expect the small plastic bag stuffed into my letter box with the worst looking fabric ball of mess no front no back no care instructions Chiffon my a#@$ what an absolute disgrace i have written to them lesson learnt why did i not read these reviews firstly but this company relies on the ones that dont many people in this world that beleive in a pretty picture to say im dissapointed is an understatement i dont even have the fight in me to argue for my money back ive already lost a night sleep on how stupid i have been ordering it without reading reviews Lavechic 1- Consumer 0 YOUSE WIN with your rubbish
8 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret the significant discrepancy between the actual product and your expectations, as well as the resulting negative experience and distress. This falls far short of the experience we strive to deliver, and we do not tolerate any situation that betrays our customers' trust. We are currently conducting an internal review of our quality control and product presentation to ensure the reliability of our standards.
If you want refund you have to pay for…
If you want refund you have to pay for shipping back to China! The quality was nothing like the photo and they want u to send photos of the item! In addition to pay for shipping they want to charge a restocking fee! Awful!!!
8 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret any product failures that resulted in additional burdens and significant inconvenience caused by the subsequent resolution process. This is not the experience we strive to provide, and we will never tolerate betraying our customers' trust. We are currently conducting an internal review of our quality control and after-sales mechanisms to ensure the clarity and reliability of our standards.
This company is a scam
This company is a scam. Never order from it. You will be lucky to receive your order.
6 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret that the delivery and overall experience failed to meet our service standards. This is not the service we strive to provide, and we will never tolerate betraying our customers' trust. We are conducting an internal review of our fulfillment and response processes to rebuild reliability.
I ordered a dress FOUR weeks ago
I ordered a dress FOUR weeks ago. I tried to cancel my order the following morning around 9 hours after ordering as I read the reviews. They said my order was dispatched and I couldn’t cancel.
A month later. No sign of the dress. Which was £55. So not cheap.
Summer is over here so I cannot wear now.
When ordering they do not say that it’ll take weeks for me to receive the order.
Now I’ll have to spend £25 to return this item it seems by reading the comments.
Do NOT order from this company. They are a scam and rip off. They should not be allowed to sell to the public, or advertise on social media.
5 de setembro de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret any delays in order delivery, limitations in the cancellation process, and the significant inconvenience this may cause. This is not the experience we strive to provide, and we will not tolerate betraying our customers' trust. We are conducting an internal review of our order fulfillment, cancellation mechanisms, and after-sales response to ensure the flexibility and reliability of our processes.
I order a dress that when it came the…
I order a dress that when it came the material and quality of the dress was awful after several emails back and fourth I ask for a refund and even returned the dress which has cost me £25.00 that was back in June and have since emailed them again and have not had any response the dress is stuck in their customs I have sent proof of this but still nothing I would not recommend anyone purchase anything from this company so I am now £75.00 out of pocket
25 de maio de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We deeply regret that the product fell short of expectations and that there were significant delays in subsequent communication and resolution. This falls far short of the experience we strive to deliver, and we do not tolerate any situation that betrays our customers' trust. We are currently conducting an internal review of our order tracking and after-sales response mechanisms to ensure the reliability and clarity of our processes.
Although I received a reply from lavecic to my review
I was told that I would receive a refund if I wrote a review here, but I still haven't received a reply to my email. This company truly lacks sincerity. If you're going to issue a refund, at least reply to my email first.
24 de agosto de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We sincerely regret that you had to voice your concerns on a public platform and that our subsequent communication failed to provide a timely follow-up. This falls far short of the service experience we strive to deliver. We never make the resolution of after-sales issues contingent upon reviews. We are currently conducting an internal review of our customer service email handling and resolution processes to ensure that future communications are both timely and sincere.
Resposta da Lavechic
We value your feedback. We sincerely regret that your order was not delivered and the negative experience this caused; this falls far short of the service we strive to provide. We are currently conducting an internal review of our fulfillment and order tracking processes to ensure reliable service.
Lavechi poor quality clothing and broken refund agreement
I purchased clothing from Lavechic, but the quality of the items was extremely poor and not as advertised. After contacting customer service, we mutually agreed on a refund. However, despite their agreement, the refund was never processed and communication stopped.
I am extremely disappointed with both the product quality and the lack of basic customer service. I strongly advise potential buyers to proceed with caution when ordering from this store
29 de agosto de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We sincerely regret that your order fell short of expectations and that there were delays in subsequent communication and resolution. This is far from the experience we strive to provide, and we do not tolerate any situation that fails to live up to our customers' trust. We are currently conducting an internal review of our fulfillment and after-sales response mechanisms to ensure the reliability and clarity of our processes.
I have place a order
I have place a order. They only responded once. The item was a 80.00 dress. Placed order 10 days ago and still no tracking number and they don't have a working number. Don't order anything from this company
16 de agosto de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We regret the delay in providing tracking information for your order and the difficulty you experienced reaching us by phone. This is not the level of service we aim to deliver. We are currently reviewing our communication and fulfillment processes to prevent similar situations. If you haven't yet received a resolution, please contact our team directly at info@lavechic.com with your order details so we can assist you promptly.
Don’t order
This company is in china and product quality of what I ordered is very poor. I am so disappointed as they would not refund me my money and asked for more money to send something else and I stupidly did it and after 2 months I have not received the item so £73 later I am still without a dress for a wedding and nothing to show for it either
26 de junho de 2026
Opinião espontânea
Resposta da Lavechic
We value your feedback. We are deeply sorry to learn that you have not yet received the wedding attire—for which you paid £73—after two months, and that the refund and exchange process left you feeling disappointed and ignored. This is certainly not the shopping experience you deserve, nor does it meet our service standards. We have initiated an internal review to rigorously examine our fulfillment and communication processes for cross-border orders.
Y sigo igual después de hacer todo lo…
Y sigo igual después de hacer todo lo que me dijeron siguen sin devolverme el dinero. Un fraude. No compréis
Elena Frigerio
Y por favor no volváis a contestarme que contacte con nadie porque ya lo llevo haciendo meses y no contestan, no me hagáis perder más el tiempo, sois un FRAUDE
4 de novembro de 2025
Opinião espontânea
Resposta da Lavechic
We have received your feedback regarding the refund process. The situation you described fell short of our service standards. We are currently conducting an internal review to evaluate and improve our refund handling and communication procedures, ensuring more reliable service in the future.
I’ve reported this place as a scam
I’ve reported this place as a scam, do not order anything from them..you will not receive it
They will keep sending emails it’s on its way blah blah, it’s coming from china!!!
I got scammed and just warning others. Do not order from here
25 de agosto de 2026
Opinião espontânea
Resposta da Lavechic
We have received your feedback regarding your shopping and delivery experience. The situation you described falls short of the service standards we promise to uphold. We are currently conducting an internal review to evaluate and improve our order fulfillment and logistics tracking processes, ensuring we can provide a more accurate and reliable service experience for our customers in the future.
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