Poor quality and a return fee...really? I sent all my items back and cancelled a few that had not shipped yet, to their Chinese mailing address ( very costly) over 2 months ago and still no refund. In... Ver mais
A empresa respondeu
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Poor quality and a return fee...really? I sent all my items back and cancelled a few that had not shipped yet, to their Chinese mailing address ( very costly) over 2 months ago and still no refund. In... Ver mais
A empresa respondeu
DO NOT BUY FROM THE COMPANY!!!!! IT IS A CHINA COMPANY. THEIR RETURN POLICY IS PATHETIC. WON'T GIVE YOU A 100% REFUND TO YOUR PAYMENT METHOD. THEIR CUSTOMER SERVICE IS AWFUL. THEY PARADE UNDER... Ver mais
A empresa respondeu
Received a totally different outfit than ordered. Took almost 2 months. Request a correction . They offered a 90% credit towards another outfit, plus a restocking fee, or I could return the outfit a... Ver mais
A empresa respondeu
Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... Ver mais
A empresa respondeu
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
30 N Gould St, 82801, Sheridan, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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DES VOLEURS.....
J'AI RETOURNÉ UN ARTICLE A MES FRAIS ET CELA M'A COUTER TRES TRES CHER J'AI ENVOYÉ DE NOMBREUX COURRIELS ET CE SANS AUCUNES RÉPONSES.... C'EST HONTEUX DE VOIR CE QUI NOUS ENVOI PAR RAPPOR A LA PHOTO DE LEUR SITE COMPLÉTEMENT DIFFÉRENT TISSU MÉDIOCRE ET DE TRÉS MAUVAIS QUALITÉ ET LES ARTICLES SONT CHER ÉGALEMENT,
JE NE VOUS LE RECOMMANDE PAS SA MANQUE COMPLÉTEMENT DE PROFESSIONNALISME DEPUIS PLUS DE 2 MOIS QUE J'ATTEND MON REMBOURSEMENT ET AUCUNE RÉPONSE DE MES NOMBREUX COURRIELS ... UNE CATASTROPHE A EVITER

Resposta da Lavechic
This company needs to go out of business ASAP. They need to not be able to advertise NOTHING in these US. No need of me repeating what others already stated because the dress I ordered had raveled strings everywhere. What others have stated is the absolute truth. I wished I had read these reviews prior to ordering this bs dress Leave us Americans alone you know what we are expressing is the God honest truth! I want my hard earned money back in time to buy another dress for the upcoming wedding I’m invited to! I’m very angry with yawl😡

Resposta da Lavechic
Terrible products. The material is like plastic and not linen. Size S is like Size L. I tried to return the products but have to pay to return it. I bought 3 dresses worth close to $300 and now I cannot get my money back. So PLEASE DO NOT purchase any items from this company.

Resposta da Lavechic
Ich bin absolut enttäuscht und fassungslos über den Kundenservice dieses Shops. Ich habe hier einen Overall bestellt. Auf ausdrücklichen Vorschlag des Shops selbst habe ich diesen Artikel schliesslich retourniert. Per E-Mail wurde mir die Rückerstattung des Kaufbetrags explizit und schriftlich zugesichert.Das Paket ist längst angekommen, aber mein Geld habe ich bis heute nicht wiedergesehen! Seit Wochen versuche ich nun auf allen Kanälen jemanden zu erreichen. Meine Nachrichten werden komplett ignoriert, der Support stellt sich absolut tot.Absprachen werden hier nicht eingehalten und der Kundenservice ist schlicht nicht existent, sobald es um Rückzahlungen geht. Ich kann nur jedem dringend von einem Kauf abraten. Wer hier retourniert, läuft Gefahr, sowohl die Ware als auch sein Geld zu verlieren!

Resposta da Lavechic
A fuir! Je n'ai jamais été remboursée, alors que je leurs ai renvoyé les articles (Frais d'envoi à ma charge).
Ils ne répondent même plus aux nombreux mails envoyés.
Des voleurs.
Environ 80€ de perdus.
Honteux.

Resposta da Lavechic
If I could give this company zero stars, I would.
My experience has been extremely disappointing and unacceptable. The dress I received looked nothing like the product advertised on the website, and I waited more than two months for delivery. When it finally arrived, the dress had black stains and was not in acceptable condition.
I promptly requested a full refund, but the company has refused to issue one. I have also identified three different U.S. addresses associated with the company, yet I am being instructed to return the item to China. This raises serious concerns about the company’s business practices and the information provided to customers.
I have retained all documentation, including photographs of the damaged item, order information, shipping details, and my communications with the company.
I will be reporting this company to the Better Business Bureau and appropriate consumer-protection agencies and will continue pursuing the matter until it is properly resolved.
I strongly advise consumers to exercise extreme caution before purchasing from this company. Based on my experience, I would not recommend doing business with them.

Resposta da Lavechic
I ordered two dresses, one arrived and unfortunately didn't fit, while the other still hasn't arrived and I have received no updates about its status. I want to return the dress that arrived but they are asking me to ship it all the way back to China at my own expense even though they sell and operate in the U.S. They are also refusing to give me a refund and have given no information about the second dress, Poor quality clothing feel very low quality, DON'T BUY from them, You'll only end up with a headache and lose your money.
***Their public response is total BS. Zero solutions, no refund, just endless excuses and delays. This is an absolute fraud***

Resposta da Lavechic
Update: order number 102160
8/12/26
Having corresponded with them several times since immediately after my purchase, and having requested several times a refund, and … since to this day, there’s been no shipment, I wrote again yesterday to which I was informed, I’m past the window of requesting a refund. Bottom line: they steal shipping money, have no intention of processing an order, and never give a shipping date! This should have been received within 7-10 days.
Do not purchase from here!
I placed an order for a dress on July 30th, that I also paid expedited shipment for. The order has not even been processed much less shipped and writing to them telling them I need it by July 16th was only met with “we will issue a refund on the shipping if you don’t get it on time” — except the letter explained I was leaving for an event on this date that I’d intended to wear the dress! They completely ignored that dress was no longer of value if it didn’t get here in time. Regardless how often I write, they ignore the request for an immediate full refund! Don’t trust them. Don’t order from here. Let my $76 lesson be a lesson that doesn’t also cost you!!!

Resposta da Lavechic
People don't buy from that company
Horrible quality like plastic material.
Plus I emailed no answer 😕
Picks are different what u get at home.
I spent 99 dollars

Resposta da Lavechic
They are thieves
I am still waiting for my refund no communication from you guys at all after promising that you will refund me 40% what I’ve paid and keep that garbage you call a dress

Resposta da Lavechic
I received two items from Lavechic but they didn't work, so I requested a refund. I have paid my own money to get the product returned back from England to China and am still yet to receive a refund. I sent these products on 13th June and am yet to receive any communication or a refund. This is unacceptable and fraudulent.

Resposta da Lavechic
These clothes were beyond cheap in quality, fit, value. One of the dresses had a rip in the side seam. The pants I ordered were capris, came long length. All materials were thin and SO cheap in feel and look. And their prices do not reflect cheap. Never again!!

Resposta da Lavechic
Very cheap material and horrible service.
I ordered 2 dresses pricing 500+ dirhams which is aprox 150 USD.
They sent 1 very cheap black tshirt dress which is nothing any near to the dress I ordered which was brown and green polka dots and other black dress was similar but not as shown on the website pictures.
I wanted to return the dress which is completely different on which they replied to me to send the dress back at my own courier cost with their address.
There are good quality Chinese products out there at better prices.
Save your money and buy some good quality stuff, this company is just another copy cat fraud company selling cheap quality Chinese stuff and contrary to your order they send something completely different.

Resposta da Lavechic
Very cheap product took me 50 days to come from china and I paid fast shipping that I thought comes from USA, I’m disappointed and please don’t buy anything and I’m not ordering anymore!! 👎👎👎👎

Resposta da Lavechic
If these are the same people who call themselves Valoc chic, they are thieves. They take money and disappear without delivering the paid items

Resposta da Lavechic
The company offers clothes with enhanced images that don't look like the actual products. Prices are way higher than Shein, Temu and other Chinese companies, and the office location is given as the USA. But this is just another Chinese company defrauding customers. Returns are practically not possible as they ask you to take the shipping cost for shipment to China and won't have any liability to refund at all should the package get lost.

Resposta da Lavechic
Don’t buy anything from them
The quality is rubbish
I spent £100
Spent another £27 to return the items
My items have been delivered
But they don’t answer any emails
They are scammed

Resposta da Lavechic
I am extremely disappointed with my experience shopping at Lavechic.
The dress I received looked very different from the photos and description on the website. The quality was far below my expectations, and it was not the product I believed I was purchasing.
After contacting customer service, they first offered me only a 55% refund if I kept the dress. Returning the dress to China at my own expense would have been very expensive, so I reluctantly accepted the 55% refund.
Lavechic then confirmed by email that the refund would be processed to my original payment method within 1–5 business days.
The promised deadline has now passed. I have checked with my bank, and no refund has been received. I have also sent two follow-up emails asking for an update, but I have received no response.
I am very disappointed by the lack of communication and the failure to honor the agreed refund within the promised timeframe.
I hope Lavechic will finally process my refund and resolve this issue, but based on my experience, I cannot recommend this company to other customers.
Update:
Lavechic replied publicly to my review, but they did not address the actual issue. They apologized for the communication but did not explain why the promised 55% refund has still not been processed.
I am still waiting for the refund that was promised by email. I will update this review if the refund is finally received.

Resposta da Lavechic
You received the goods back , you did not refund . Now you tell me that your feedback is important and you want to improve . Issue the refund then ! Refund LC579519 .

Resposta da Lavechic
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