Ordered a lawnmower bulb on 28th and got order note next day. Despite saying up to 6 days for delivery, I get a notification from RM on 7th Oct to say they received the item. Its 8th October tomorrow... Ver mais
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Leia as opiniões dos outros
Don't buy from them buy from the parent company on eBay, international systems and equipment based in Ireland. I thought this UK company would deliver quicker being UK based and having the items in st... Ver mais
Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend, Many tha... Ver mais
We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lawnmower Parts Online is the UK's largest Online Lawnmower parts Supplier who's goal is to provide a one-stop shop for parts and service kits for all your garden machinery. We provide these parts at great factory-direct prices. We have an ever expanding range of filters, belts, cables, blades, service kits, etc. but if you cannot find what you are looking for please send us an email and we'll do our best to find it for you at a great price. We have access to parts for almost every make of lawnmower. We have access to parts for almost every make of garden machinery, so if you cant find an item on our site, just contact us!
Informações de contacto
Unit H1, Tribune Avenue, WA14 5RX, Altrincham, Reino Unido
- 01615527924
- info@lawnmowerpartsonline.co.uk
- lawnmowerpartsonline.co.uk
2,9
Aceitável
106 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 70% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’d update my last review but you…
I’d update my last review but you choose not to reply and I see you haven’t commented.
As I can’t reply to your message. I wonder why! I stand corrected I got the name wrong: Shane Donnelly this is correct name. I’m happy to upload all the email with correct name and picture of incorrect part if helps? Also my order number is: 34789. And for clarity I ordered it 28th March 2026 as you stated you can’t find an order for that part. Shocking. It took 6 weeks to arrive and as stated before you sent me the wrong part.
Order a part for MS260 chainsaw (chain break). On order stated would arrive in 4-5 working days. Had an email two weeks later stating due to current conflict that the order would be week later. Didn’t think much more. Then waited another week and still no part so contacted and Shaun Derry replied saying it would be dispatched that week. In totally took 6weeks to arrive (paid £4 for delivery). Part arrives and not even the correct part for that model of chainsaw despite advertising it was on order. I’ve emailed them and just ignored me despite sending pictures an email when I’ve asked for a refund.
To be honest I would never shop hear again or recommended to anyone for the following;
1. 6 weeks for part is shocking when states 4-5 working days.
2. Send wrong parts.
3. Incorrect advertising.
4. Refusal to respond and resolve their mistake.
5. Left out of pocket.
Avoid this company like plague.
28 de março de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
As previously advised, when your original review was left we genuinely could not identify the order from the information provided and there is also nobody by the name of “Shaun Derry” associated with the company, which is why we questioned the review initially.
We also note that despite claiming we have ignored you, we have previously responded publicly to your review and have not received any further direct contact from yourself via email, live chat or telephone to allow us to properly investigate and resolve the matter.
Please contact us at sales@lawnmowerpartsonline.co.uk with your order number and we will help you resolve this issue right away!
Do not touch this company if you want to see your purchase
Do not touch this company if you want to see your purchase.
Ordered a lawn mower belt two weeks ago. Still not arrived. No one answers the phone just rings out until they eventually hang up. Advises you to email to use online chat to which they respond to neither. 48hrs have passed since contact and still nothing.
Next step is to report them as a fraudulent company as no goods, paid for the item and delivery, and no way of speaking with anyone.
Seriously purchase from someone else and save yourself the hassle. Wish I had!
2 de maio de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We are sorry that you feel this way, however a number of statements within this review are incorrect.
You were advised by email on multiple occasions regarding a delay with this order and the order was dispatched last week. We can also see that you contacted us twice via our live chat system and both chats were responded to by our team. We have not received any email responses back from you following these updates, nor any email from you.
Regarding the phones, our system is intentionally configured to limit hold times to 5 minutes due to extremely high call volumes. If a call is not answered within this time, customers are advised to contact us via email or live chat so we can manage queries more efficiently.
We completely appreciate delays are frustrating, however suggesting the company is fraudulent is simply untrue. Your order was processed, updated and dispatched accordingly.
Ordered a gasket 27th April reference…
Ordered a gasket 27th April reference number is: 7G5J60, the email indicated “Your order is now processed and being dispatched.” Have emailed and used chatbot, had no reply from them.
Now ordered a new gasket from another company as now need it urgently, the chatbot is currently at 17 hours and not been read by them. Asked for refund.
13 de maio de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We are sorry for the frustration caused.
We can see that you did contact us via the live chat system, however this was submitted out of hours which is why there was a delay in response. We can also confirm that once you advised you no longer required the order and requested a refund, this was processed for you accordingly.
Unfortunately during peak season response times can occasionally be longer than normal, particularly on chats submitted outside of business hours.
We do apologise for the inconvenience caused in this instance.
BUY YOUR PARTS ANYWHERE ELSE BUT HERE.
BUY YOUR PARTS ANYWHERE ELSE BUT HERE.
Ordered a part two weeks ago (showed in stock) for a customer of mine.
Have phoned multiple times - have not been answered once.
Have emailed - always an automated response.
Have tried the chatbot - just comes up as delivered.
I’ve been in the small engine trade now for over 12 years and have never experienced worse customer service.
No part should take over 2 weeks to arrive - unless of course the part wasn’t in stock. With Honda however i usually find its next day delivery.
For whatever reason Im unable to reply to the below reply so il just edit my review.
Yes you did eventually get in touch about the fact the order was delayed, however when i asked for proof of the “warehouse email” you were unable to provide it. Instead just telling me to check my junk folder.
I received no email to state that my order had been delayed.
You have stated i have not responded to whether or not I would like to cancel the order, this is correct. As the only responses i have received are through the chat i am unable to respond.
I would of course phone or email you with my answer however i’m unlikely to receive a response.
I’m more interested to see how long the part will actually take to arrive and then i can add it onto my review.
I have since ordered the part (from a different supplier) and received confirmation that it is due to arrive tomorrow.
12 de maio de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We are very sorry that you feel this way. However, we did contact you by email to advise that there was a minimum 2 week delay on this order and this was also confirmed again via our live chat system when you contacted us.
At that point we asked whether you wished to continue waiting for the part or receive a full refund, however we have still not received a response to this question.
We fully appreciate delays are frustrating, especially when parts are needed for customers, but in this case we did proactively communicate the delay and offer a refund option. Unfortunately some manufacturer and supplier delays are outside of our direct control.
If you would still like to proceed with a refund instead of waiting for the order, please simply reply to our last message and we will arrange this for you.
No delivery, no communication
Ordered parts 2 weeks ago - still not received dispatch confirmation. I've tried calling 10 times, sent 3 emails, and tried the chatbot - all contact is ignored. I'm afraid I'll be resorting to ebay next time.
The reply below states that the warehouse contacted me - I've gone through emails and spam and the definitely have not - the only message I received about the order was that it was dispatched (which is clearly was not).
27 de abril de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We are sorry to hear you feel this way.
I can see that our warehouse had previously emailed you regarding a delay with this order due to a stock issue. We also responded to your email from Wednesday afternoon within our advised 48 working hour communication turnaround.
Our phone lines are currently extremely busy due to the seasonal demand we are experiencing, however we certainly are not ignoring customer communications.
We completely understand the frustration caused by delays and apologise for the inconvenience this may have caused.
Broken item and Poor customer service
Purchased a part for my mower, it didn’t work. So I called, and called, they didn’t pick up, email were non responsive as well (only one answer to several emails)…. Their online chat bot may as well not be there, I am £108 out of pocket, and they are just not cooperating…..
Customer service SUCKS!!
Just as an update, 20 minutes after this review, I got an answer back from them. I requested a refund and I’m going to shop somewhere else.
30 de abril de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We’re sorry to read your review and that you’ve been unhappy with your experience.
To clarify, the part supplied was a brand new genuine Husqvarna component. The queries raised in your emails related to diagnosing faults with the machine itself rather than an issue with the part supplied. Unfortunately, we’re not in a position to remotely diagnose or troubleshoot individual machines, as there can be a number of underlying causes beyond the part fitted.
We can also confirm that we had responded to your enquiry prior to this review being left, and as you’ve noted, we followed up again shortly afterwards. At this time of year we are handling a very high volume of enquiries, particularly from customers needing help diagnosing machines, which has led to delays, and for that we do apologise. We are currently bringing in and training additional staff to help improve response times.
As already advised, you’re welcome to return the item for a full refund, which will be processed promptly once it’s received back with us.
Disappointing customer service
Well, the catalogue is broad and the company carry a wide range of parts. However, the customer service, picking up of emails is very slow. It feels as if customer service is one person, Freddie, overwhelmed and protected by the automated query acknowledgement and promise to get back to you. But don't hold your breath. Wrong size primer bulb sent to me...long journey. I wish I had gone to a local supplier. I have no acknowledgement of the return and the refund, who knows. Disappointing service is the bottom line.
M Marren.
10 de abril de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
Hi Mr Marren,
Thank you for your feedback.
We can confirm that your order was fully refunded last week. If you have not seen this yet, we would recommend checking with your payment provider as it may take a few days to show depending on their processing times.
We also need to point out that this matter was unfortunately made more difficult to resolve, as the return correspondence and details were not consistently sent directly to us. Some of the emails appear to have been sent back to yourself rather than to our support team, which meant we did not receive the information needed to process things as quickly as we would have liked.
We completely understand your frustration and apologise for the inconvenience caused However, we do feel it’s important to clarify that the refund has been completed and that we were working with limited communication on this case.
If there is anything further you need, please do let us know and we will be happy to assist.
Very disappointed.
Very disappointing. Initial phone contact easy, very knowledgeable and helpful staff member.
For two days I have been trying to make contact, they are continuously stating they are experiencing higher than usual call volumes and that the best way to contact them is via email. I have emailed them (yesterday) and have had no response.
I am surprised and disappointed after excellent
initial contact. It must be even worse for people who have ordered something and are unable to contact them
5 de março de 2026
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
Thank you for your feedback. We’re sorry to hear you felt this way.
We spoke with you yesterday morning regarding your enquiry and received your email later in the evening outside of our normal business hours. We have since spoken again today and were pleased to assist you with placing your order.
As a small team we do occasionally experience high call volumes during busy periods, but we always aim to respond as quickly as possible.
If there is anything further we can assist with, please let us know.
Chasing a part for an obsolete sit-on mower
Confirmed part was not in stock and advised correctly when it would be shipped to their Irish branch for onward transmission to the UK.
When I left a call-back message with the Manchester office regarding tracking the goods, as I had misread the tracking number, a gentleman responded promptly and courteously. The parts were delivered today as promised.
18 de novembro de 2025
Opinião espontânea
Competitively priced, Arrived on Time
Competitively priced tractor mower deck, seems good quality, arrived bang on time, very pleased with it.
15 de outubro de 2025
Opinião espontânea
Don't bother
Don't bother, no communication and then 'magically' they send a tracking number when called after a week and a half and now it's en route from their 'secondary warehouse' in Ireland. The phone line is also 10-4, not 9-5 as per the website.
17 de setembro de 2025
Opinião espontânea
Sensibly priced and speedy delivery
10 de setembro de 2025
Opinião espontânea
Good range of parts and helpful staff…
Good range of parts and helpful staff for those hard-to-find components. Great prices, better than many outlets. Good quick delivery too.
3 de agosto de 2025
Opinião espontânea
Selling items not in stock, painful getting refund
I ordered some parts on 16th July. Immediately received an email saying out of stock for 4-5 days. Happy to wait.
Days later received email saying no at least 4-5 weeks. Refund would be issued within 2 days. Several emails, even have a WhatsApp group (received response today saying it had been down?)
Ultimately - No refund so raised PayPal dispute and received refund.
What a complete waste of time.
Don't trust the feedback on their own webpage. I shave looked here first. Lesson learned.
31 de julho de 2025
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We’re really sorry for the frustration and inconvenience caused by your recent experience with us.
To clarify, one of the items you ordered was unfortunately not in stock. We did issue a refund as soon as this was requested. However, because a PayPal case was opened before the refund could process, PayPal's system automatically places the transaction on hold while they conduct their investigation. This prevents us from issuing the refund directly and typically adds a minimum delay of 48 hours (or more), which is unfortunately outside of our control.
We completely understand how frustrating that delay can be, especially after being initially told the item would only be a short wait. Our communication should have been clearer, and we apologise for the confusion caused.
We're always aiming to improve, and we're genuinely sorry that this experience fell short. If you’d like to discuss anything further or give us the chance to make things right in future, you’re welcome to contact us directly.
Diabolical outfit
Diabolical outfit, no response to emails regarding a simple question of have you posted item yet! If they just said yes then fine it is in the RM system and will arrive at some point, no, not a dicky bird, nowt, nothing.
Lucky I paid via paypal, so will be easy and quick the get a refund if I have no response by end of play tomorrow 15th July.
****AVOID this shower like the plague****
30 de junho de 2025
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We’re sorry to hear about your frustration and the impression this experience has left you with.
We’ve looked into what we believe is your order based on the limited details provided, and from what we can see, your order was delivered within our standard delivery window. The tracking and shipping details were also automatically sent to the contact information attached to your order at the time of dispatch.
We’re unsure why this has resulted in a 1-star review, particularly as the delivery appears to have completed as expected. If something has gone wrong that we’ve not yet been made aware of, please feel free to get in touch and we’ll do our best to resolve it properly
Placed an order on 27th June 2025
Placed an order on 27th June 2025, No delivery on a small package and it is now 12th July. Terrible customer service as other reviews mentioned and really slow delivery.
If you need a part in a few days avoid this seller.
12 de julho de 2025
Opinião espontânea
Rarely actually have the items in stock
For the second time, items showing in stock were not actually available and like other reviews on here I've just been advised that there will be a 7-10 day delay in delivering my order. Last time the problem was sorted quickly hence ordering again. I won't make that mistake again. Order cancelled.
17 de junho de 2025
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We’re very sorry to hear about your recent experience and completely understand your frustration — especially as this isn’t the first time you’ve encountered an issue with stock availability.
While we aim to keep our online stock levels accurate, due to the nature of our busy parts desk and customers collecting items in person, our system can occasionally fall out of sync. We recognise this isn't ideal and are actively working to improve the accuracy and speed of our stock updates to avoid situations like this in future.
Your feedback is really important and is being taken seriously. While we’re sorry to lose your custom, we do hope you might consider giving us another chance down the line so we can provide the level of service you rightly expect.
Ordered replacement Stihl Hedgetrimmer…
Ordered replacement Stihl Hedgetrimmer blades on 15th April. The company took the money then the next day Dean Cooke from Ireland advised me there would be a 7 -10 working day delay before delivery. Tired of waiting and endless phone calls not being answered I sent an Email on 28th May requesting cancelation of order. The company acknowledged the cancelation request and Freddie asured me that he would request the order be canceled and I would be refunded. 15th June - Still no refund! My patience is exhausted, I need to take advise from Which? Legal Services.
15 de junho de 2025
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We’re very sorry for the delay and the inconvenience this situation has caused.
As mentioned in our recent email, there was a breakdown in communication between our warehouse and finance team when your cancellation request was made. While this is not the standard of service we aim to provide, we want to reassure you that your refund has now been processed and should appear on your card within 1–2 working days.
We’re actively reviewing our internal processes to ensure this doesn’t happen again in future.
Thank you for your patience, and please accept our sincere apologies.
If you need a part in a certain time, don't buy here
Ordered a chainsaw clutch well in advance of when needed and emailed to tell me it's out of stock. Money already taken.
I'll now have to source another and wait for the refund so no saw when needed. Why are items available to purchase if not in stock? It's a bit frustrating.
12 de junho de 2025
Opinião espontânea
dreadful supplier performance.
dreadful supplier performance.
Strimmer air filter ordered 22 May; 9 days later no sign of any delivery. Phoned 29th to be advised it is now out with Royal Mail.
Will NOT use this supplier ever again. Sussex based customer
30 de maio de 2025
Opinião espontânea
Resposta da Lawn Mower Parts Online UK
We're very sorry to hear about your experience and for the delay in receiving your order.
Your item was dispatched via Royal Mail, and while we send orders on a 48-hour tracked service, unfortunately, we cannot control Royal Mail’s delivery times. While most deliveries arrive promptly, occasional and unexpected delays can happen, and we completely understand how frustrating that can be.
We truly regret that we’ve let you down on this occasion, and we’re sorry to hear you wouldn’t consider using us again. If there’s anything further we can do to put this right, please don’t hesitate to get in touch directly.
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