Lawn Mower Parts Online UK Opiniões 

106
•
TrustScore: 3 em 5

2,9

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Classificada 1 em 5 estrelas

Ordered a lawnmower bulb on 28th and got order note next day. Despite saying up to 6 days for delivery, I get a notification from RM on 7th Oct to say they received the item. Its 8th October tomorrow... Ver mais

Classificada 2 em 5 estrelas

Don't buy from them buy from the parent company on eBay, international systems and equipment based in Ireland. I thought this UK company would deliver quicker being UK based and having the items in st... Ver mais

Classificada 5 em 5 estrelas

Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend, Many tha... Ver mais

Classificada 3 em 5 estrelas

We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to th... Ver mais

A empresa respondeu

Informações sobre a empresa

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Escrito pela empresa

Lawnmower Parts Online is the UK's largest Online Lawnmower parts Supplier who's goal is to provide a one-stop shop for parts and service kits for all your garden machinery. We provide these parts at great factory-direct prices. We have an ever expanding range of filters, belts, cables, blades, service kits, etc. but if you cannot find what you are looking for please send us an email and we'll do our best to find it for you at a great price. We have access to parts for almost every make of lawnmower. We have access to parts for almost every make of garden machinery, so if you cant find an item on our site, just contact us!


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

106 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 70% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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2,9

Todas as opiniões

(106)

50 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

No good bad service

Item out of stock I said I would wait but still not received well after the 10 days they said it would take. Communication is terrible as they send one email saying they will investigate then nothing still no goods but still charged for them... I would not recommend....

In response to your response tried contacting you just get one email back then no follow up over and over...

24 de maio de 2025
Opinião espontânea
logótipo da Lawn Mower Parts Online UK

Resposta da Lawn Mower Parts Online UK

We’re really sorry to hear about your experience and for the delay with your order. We’d like to get this resolved for you as quickly as possible, but unfortunately, we’re unable to identify your order from the review alone.

Could you please contact us at info@lawnmowerpartsonline.co.uk with your order number or the email address used at checkout? We’ll look into this as a priority and ensure you receive either your item or a full refund.

We appreciate your feedback and would welcome the opportunity to put things right

Classificada 4 em 5 estrelas

All okay in the end.

So, ordered belt on Sunday and it arrived Thursday but they had picked the wrong one. It was also not a Genuine belt but alternative brand. Emailed and called and after a long time on hold got the option for a call back. A lovely lad called Callum called me back. We had a debate about the website description of OEM which suggests to me an original genuine belt, however, the company interpret it as meaning a belt built to the OEM spec but can be an alternative brand. I wanted an original so cancelled my order. They have provided return postage due to picking error. I await a full refund on return which they have promised. I can’t give 5 stars based on the picking errors and telephone wait time. I also think that OEM should mean it’s a genuine part from the OEM rather than just the spec but perhaps that’s up to interpretation.

Callum was helpful and polite and quick to resolve so pay rise for Callum!

22 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don't bother.

Never able to speak to anyone on the phone, on hold for 20 mins at a time then cut off, ordered 12 business days ago and still not received my order, although they quote 2-3 and charge you for the privilege.

29 de abril de 2025
Opinião espontânea
logótipo da Lawn Mower Parts Online UK

Resposta da Lawn Mower Parts Online UK

We're very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.

Please could you email us at info@lawnmowerpartsonline.co.uk with the details of your order? We’ll investigate this as a priority and work to resolve it as quickly as possible.

Apologies again for the inconvenience, and thank you for bringing this to our attention.

Classificada 4 em 5 estrelas

Very helpful when a lack of updates arose

Took payment for two replacement lawnmower blades on 7th April. After a problem somewhere with email notification since, we now have confirmation that the order is already on the way. Thank you for sorting this out.

7 de abril de 2025
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Resposta da Lawn Mower Parts Online UK

We're really sorry to hear about your experience and completely understand your frustration.

This certainly isn’t the level of service we aim to provide, and we’d like to get this sorted for you as soon as possible. Please could you email us with the details of your order to info@lawnmowerpartsonline.co.uk so we can investigate and resolve this for you right away?

Thank you for bringing this to our attention, and we hope to hear from you soon.

Classificada 5 em 5 estrelas

They have resolved the phone answering glitch

The company was going through a bad patch with not enough staff to answer phones, but they assure me that has been fixed and after I managed to speak to somebody they were very helpful and delivered what I needed. Finally good service and good value.

15 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Has been impossible to contact about missing paid forparts

We ordered and paid for parts at the beginning of March and to date we have not received them 4th April 2025.
There might be a good reason for this which happens but I have emailed/phoned numerous time, even used their return call facility to no avail/I have also gone as far as send my query via the contact form on the website. So far at this date the service has been appaling

4 de abril de 2025
Opinião espontânea
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Resposta da Lawn Mower Parts Online UK

We’re very sorry to hear about your experience and truly apologise for the lack of communication you’ve encountered. Our phone lines have been exceptionally busy recently due to high volumes of customer enquiries, and we’re working hard to respond to all calls, voicemails, and emails as quickly as possible.

We’d really like to get this resolved for you. Please could you email your order number to info@lawnmowerpartsonline.co.uk, and we’ll prioritise looking into this right away?

We fully understand your frustration and apologise again for the delay and inconvenience caused.

Kind regards,
The Lawnmower Parts Online Team

Classificada 5 em 5 estrelas

Fantastic experience that truly deserves 5 Stars

Fantastic experience that truly deserves a five-star rating! The website is beautifully designed, making it easy to navigate through their extensive selection of products.

What really impressed me was the exceptional customer service. I had a few questions about specific products and the team responded promptly with knowledgeable answers.

Shipping was incredibly fast, and my order arrived well package.

Overall, my experience was fantastic and I can't wait to place my next order!

27 de fevereiro de 2025
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Resposta da Lawn Mower Parts Online UK

Thank you for your kind review! We're so pleased to hear that you had a great experience with our website, customer service, and delivery. We appreciate your support and look forward to helping you again in the future!

Classificada 5 em 5 estrelas

Had fantastic service from Freddy over…

Had fantastic service from Freddy over the phone helping me get the right part ordered.

Really appreciate your help.

Thank you!

20 de fevereiro de 2025
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Resposta da Lawn Mower Parts Online UK

Thank you for your review! We're delighted to hear that Freddy was able to assist you in finding the right part. We’ll be sure to pass on your kind words. If you ever need anything else, we're happy to help!

Classificada 5 em 5 estrelas

Great service fast delivery

Great service our new blade came so fast and we’re now ready for the spring and our first cut of the year

11 de fevereiro de 2025
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Resposta da Lawn Mower Parts Online UK

Thank you for your review! We're glad to hear your new blade arrived quickly and you're all set for the first cut of the year. If you need anything else to get ready for spring, feel free to reach out

Classificada 5 em 5 estrelas

Great customer service

Great customer service, knew the right part, ordered paid and received it within a few days. Great company to deal with.

4 de fevereiro de 2025
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logótipo da Lawn Mower Parts Online UK

Resposta da Lawn Mower Parts Online UK

Thank you for your review! We're pleased to hear you had a smooth experience and received the right part quickly. We appreciate your support and look forward to helping you again in the future!

Classificada 5 em 5 estrelas

Good company great prices and free…

Good company great prices and free shipping a big plus, an invoice included which is good to see and fast delivery via royal mail , good job

7 de fevereiro de 2025
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Resposta da Lawn Mower Parts Online UK

Thank you for your review! We're glad you’re happy with our prices, free shipping, and fast delivery. We appreciate your support and look forward to serving you again!

Classificada 2 em 5 estrelas

Wrong item

Ordered a carb for Stihl HS80 the only one listed on their site. What i was set was very different looked nothing like the image on the site (the image was an exact match to the original) took a while to get through to customer service only to be told there 3 different carbs, they offered to try another but opted to send it back for a refund and go to another supplier who can send what is ordered rather than trial and error. Waste of time and money, poor experience will not be using again. How hard is it to take a photo of the product you are selling and list it on your website?!?!?.

27 de fevereiro de 2025
Opinião espontânea
logótipo da Lawn Mower Parts Online UK

Resposta da Lawn Mower Parts Online UK

We’re sorry to hear that you were unhappy with your experience. The Stihl HS80 can indeed have three different carburetors, each with its own unique part number. We do our best to provide accurate listings, but due to variations in models, it’s always important to match the part number rather than relying solely on the image.

When you reached out, we offered to help resolve the issue by supplying the correct carburetor, but we understand that you preferred to return the item instead. We respect your decision and will processes your refund on your orders return.

We appreciate your feedback and will continue to improve our listings where possible. If you ever need assistance identifying the right part in the future, we’d be happy to help.

Classificada 5 em 5 estrelas

Value for money

Arrived on time.

8 de novembro de 2024
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Resposta da Lawn Mower Parts Online UK

Thank you for the review! We're glad to hear your order arrived on time. If there's anything else we can help with, just let us know

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