Leaders - Loughborough Opiniões 

195
•
TrustScore: 4.5 em 5

4,4

24-26 Church Gate, LE11 1UD Loughborough, GB

•

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always b... Ver mais


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Loughborough

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • 24-26 Church Gate, LE11 1UD, Loughborough, Reino Unido

4,4

Excelente

TrustScore: 4.5 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(195)

2526 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

First class service Jade Dolman

First class service Jade Dolman, thanks for all your help😊

24 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Nikki

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

A* property Manager

Jade is great and super helpful and responsive. Always a positive experience with using Leaders 👍🏻

26 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Pulse Robe

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

I have had Jade as my property manager…

I have had Jade as my property manager for some time. The service has always been first class

26 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Customer

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

I am a contractor for leaders and can…

I am a contractor for leaders and can say they are amazing at dealing with issues that occur in my daily activities and Jade Dolman always seem to excel is her job and always deals with my problems very promptly

25 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Anthony Patterson

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Lisa manages our 2 rental properties…

Lisa manages our 2 rental properties and does an excellent job. She is efficient and responds quickly to any queries we have, even if it’s just to update. She is polite and professional, and has a lovely friendly approach to her job.

25 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Phyllis Turner We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

BC Decorators Review

I’ve worked alongside Leaders Loughborough as a contractor and have found the team professional and well organised. Communication is clear, instructions are straight forward, and access arrangements are managed efficiently, which helps jobs run smoothly.

They’re responsive when issues arise and realistic about timescales, making it easy to coordinate works effectively. Overall, a positive working relationship and a well-run branch to collaborate with.

2 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Mr Ben Curran, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Great letting agents

Lisa was absolutely fantastic, went above and beyond for me, very grateful☺️
Lovely letting agents to work with!

24 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Soph Mansfield

We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Lisa Wheadon is a rock star

Lisa Wheadon is a rock star, always on the other end of the phone to answer any questions I have about the work we do together! Very organised and polite and makes working with Leaders a breeze!

23 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Jeremiah Anson

We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

I would like to thank Lisa Wheadon

I would like to thank Lisa Wheadon for her long standing and continuing excellent work in managing a rental property for me and helping to keep the whole process worry and hassle free.

23 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Jon We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Been with leaders as tenants for 6…

Been with leaders as tenants for 6 years and the support has been excellent , our property manager Lisa Wheadon is very quick to be of service and although we have had very little issues we know we are looked after
Highly recommend leaders in Loughborough

20 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Kerry Newton We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Firstly I would like thank Sienna…

Firstly I would like thank Sienna &Cooper for their help and professionalism , in renting out our property .
Would highly recommend Leaders and would use again in the future ,

6 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Dawn Wain We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Good service from our property manager

Our property manager Lisa Wheadon has been very helpful and has handled arising issues promptly and efficiently over the last few years

19 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear John Whitehead We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Great customer experience

The customer experience I received from every staff I had contact with was excellent. Jade, the property manager was professional, polite, prompt with feedback and always ready to resolve any issues she can

19 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Olluwakemi Amupitan We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Contacted these guys for a valuation for rental…

Contacted these guys for a valuation for renting out my property. What can I say I was really impressed with who they sent out(Sienna)really made others look ordinary and underprepared. Unfortunately I decided a different course as new regs would not suite my situation. So all I can say is if your looking to rent out a property give these guys a call and see if you can get Sienna to give you some good advice and pointers.

18 de janeiro de 2026
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Mark B We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 1 em 5 estrelas

Bad customer service

I rang Leaders estate agent in Loughborough and Sienna answered the phone. I stated I was enquiring regarding a Rent to Buy property and I had completed the relevant forms and sent them to Rhys by email. Sienna said Rhys has left and to send the forms for the Rent to Buy property to her. I was about to take an email address from Sienna and I could hear laughter and talking in the background. The phone line then went completely silent. I then had to call back and Sienna answered and I asked whether she had cut me off and she said she had not. I then said I could hear alot of background noise and Sienna stated that's strange and I stated its not strange there was alot of background noise. I am quite shocked by Sienna's responses to me, she had no courtesy to apologise or to mitigate. Leaders estate agent staff need some customer service training for sure!

10 de outubro de 2025
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Shab Zie, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Classificada 5 em 5 estrelas

A big thank you to Rhys Larner and Adam…

A big thank you to Rhys Larner and Adam Jalland. Extremely helpful and efficient. They were always available whenever I needed to speak to them. Hats off.

20 de agosto de 2025
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Abdullah We greatly appreciate your 5-star review and the time you took to share your experience with Adam and Rhys. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Lisa is the best person there!

Lisa was honestly amazing at sorting out my end of tenancy deposit. Landlord was trying to lie, putting things on me, with things that had been present in my very first viewing. She had this sorted and believed me which I have never had from another agent before. Definitely my best experience with leaders after the 2 years with them.

20 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very good communication

I have been using Leaders for nearly 15 years and in that time I can honestly say I have been impressed with everyone I have dealt with. Lisa, the current Property Manager, is particularly impressive in her promptness and efficiency. Her communication is clear and strong.

9 de junho de 2025
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Roger

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!

Many thanks
Customer Care Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais