I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contacto
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Bom
226 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I got prompt reply.
I got prompt reply.
The answer was and it is still partial but i managed to get the full data.
20 de agosto de 2025
Resposta da Lelit
Hello,
Thank you very much for your feedback, we'll improve for the future starting from your comment.
Of course we remain at your disposal for further assistance.
Best regards,
LELIT team
Multiple people assisting
I opened a ticket on here and via the Italian Lelit and both helped me. I got in contact with the Italian support first then they connected me with the US support.
My issue was resolved before needing to send in my machine thankfully.
7 de agosto de 2025
Resposta da Lelit
Thank you for sharing your experience! We're so glad to hear that both our Italian and US teams were able to assist and that your issue was resolved. We truly appreciate your kind words!
Happy brewing!
LELIT
Would have been perfect if responses…
Would have been perfect if responses are faster.
5 de agosto de 2025
Resposta da Lelit
Thank you for your feedback! We’re glad you had a mostly positive experience, and we hear you on the response time. We're always working to improve.
Warm regards,
LELIT
Assistenza online (nel mio caso Enrica…
Assistenza online (nel mio caso Enrica M.) in tempi rapidi, competenza nel risolvere problemi o semplicemente a chiarire dubbi
6 de agosto de 2025
Resposta da Lelit
Gentile Cliente,
La ringraziamo per il Suo gentile feedback e Le confermiamo la nostra piena disponibilità anche nel futuro.
Rimaniamo a disposizione,
Cordiali saluti,
LELIT team
LELIT
Ho acquistato una lelit KATE VIP LINE PL82T 4 anni fa', pagandola circa 1000 euro, morale della favola la porto in assistenza per una perdita d'acqua, per sistemarla mi hanno cercato 450,00 euro, pura follia, mai più peccato 🤮🤮
5 de agosto de 2025
Opinião espontânea
Resposta da Lelit
Gentile Sig. Lupoli,
La ringraziamo per avere condiviso i vari dettagli. Come confermato via mail, il nostro Servizio Clienti rimarrà in contatto con Lei e cercherà di capire meglio il Suo caso.
La ringraziamo fin da subito per la Sua collaborazione e rimaniamo a disposizione,
Cordiali saluti,
LELIT team
Great response from the Lelit team
Great response from the Lelit team. Completely resolved my issue. Thanks again!
28 de julho de 2025
Resposta da Lelit
Thank you for the kind words! We're so glad we could help and get everything resolved for you.
Happy brewing!
LELIT
Super snelle en goede service
Super snelle en goede service, oplosgericht, efficiënt en heel vriendelijk
5 de agosto de 2025
Resposta da Lelit
Hello Sofie,
thank you very much for your kind words!
We remain at your disposal,
Warm regards,
LELIT team
Great support.
5 de agosto de 2025
Resposta da Lelit
Hello!
Thank you very much for sharing your feedback.
We remain at your disposal,
Best regards,
LELIT team
Etwas schleppender Support
Etwas schleppender Support. Keine Ansprechpartner telefonisch erreichbar.
31 de julho de 2025
Resposta da Lelit
Hallo,
Vielen Dank für Ihr Feedback!
Es tut uns Leid, dass wir Ihre Bedürfnisse nicht sofort erfüllt haben.
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.
Wir stehen Ihnen zur Verfügung, fall Sie andere Hilfe brauchen.
Mit freundlichen Grüssen,
LELIT Team
Resposta da Lelit
Hello,
Thank you very much for your feedback, we appreaciate it.
We remain at your disposal for further assistance.
Best regards,
LELIT team
I have been using the Lelit Bianca V3…
I have been using the Lelit Bianca V3 for a year now and couldn't be happier. The machine delivers consistently excellent espresso, and I absolutely love experimenting with the flow control to get the best possible shots from different beans. A big thank you to the Lelit Care team for their outstanding support and communication. Super helpful and responsive. Highly recommended for any espresso enthusiast!
25 de julho de 2025
Resposta da Lelit
Hello!
Thank you very much for your kind words and for sharing your experience with the LELIT Bianca!
We are thrilled to hear how much you are enjoying the machine and making the most of its features. It's also great to know our support has been helpful - thank you!
Best regards,
LELIT team
Support process is bad
My problem is intermittent. No one even responded until sent a picture of my box. There was no where to register.
15 de julho de 2025
Resposta da Lelit
Thank you for sharing your experience. We're sorry that this was your experience.
We’ll follow up directly using your review details to better understand what happened and make things right.
Kind regards,
LELIT
Resposta da Lelit
Hallo,
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass Sie mit unserem Service zufrieden sind.
Mit freundlichen Grüssen,
LELIT team
Respuesta inmediata
Contacté por email con ellos, y en unos minutos tuve una respuesta y una solución a mi consulta.
Muy buena atención al cliente.
16 de julho de 2025
Resposta da Lelit
¡Muchas gracias por el comentario! Nos alegra saber que quedaste satisfecho con nuestra atención.
Un saludo,
LELIT team
Resposta da Lelit
Guten Tag,
Vielen Dank für Ihr Feedback. Es tut uns leid zu lesen, dass Sie mit unserem Service nicht zufrieden sind. Wir nehmen Ihre Rückmeldung sehr ernst und möchten sicherstellen, dass Ihre Anliegen so schnell wie möglich bearbeitet werden.
Könnten Sie uns bitte mehr Details zu Ihrem Anliegen geben, damit wir Ihnen besser weiterhelfen können? Schreiben Sie uns bitte an care.foryou@lelit.com
Wir sind stets bemüht, unseren Service zu verbessern und Ihre Zufriedenheit zu gewährleisten.
Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir freuen uns auf Ihre Rückmeldung und stehen Ihnen jederzeit für weitere Fragen zur Verfügung.
Mit freundlichen Grüßen,
LELIT Team
All information was incorrect
All information was incorrect. I bought a product in China and find there is absolutely no support or service center. So my money is taken and I'm abandoned. I will never buy anything from Breville (Sage) again even when I move back to the UK where I would hope there is protection for customers. Worst brand experience ever.
1 de julho de 2025
Resposta da Lelit
Hello,
Thank you for sharing your experience with us. We are sorry to read about the difficulties you’ve faced, and we understand your frustration. It’s certainly not the experience we want for any of our customers.
Please feel free to reach out to us directly and send us the details of your LELIT product so we investigate and offer your further support. You can send your email to care.foryou@lelit.com
Thank you very much!
Warm regards,
LELIT team
Great response
Great response. They came back in a friendly and efficient way with focussed answers. Would have been 5 stars if it had been instant but not a big deal for me, I'm sure you are busy.
7 de julho de 2025
Resposta da Lelit
Hello,
Thank you very much for your feedback! We’re glad to read you found our responses focussed. We appreciate your understanding regarding the timing and take the input to do better in the future.
If you have any future LELIT questions, please don't hesitate to reach out.
Regards,
LELIT
Once I finally got in contact with the…
Once I finally got in contact with the proper representative, everything was superb!
1 de julho de 2025
Resposta da Lelit
Thanks for the feedback. We are glad that you were able to get the help that you were looking for.
If you have any future questions, don't hesitate the reach out!
Kind regards,
LELIT
It was not perfect but you were…responsive. I received a response for every issue I reported….much appreciated.
It was not perfect but you were responsive. I never received a notice as to when the espresso machine was shipped….otherwise all was good.
20 de junho de 2025
Resposta da Lelit
Thank you for your honest feedback. We're sorry that you did not receive an auto-email when your order shipped, though I'm glad that our support team was able to help you out!
If you have any future questions, don't hesitate to reach out to us at LELIT.com
Kind regards,
LELIT
Resposta da Lelit
Hello,
Thank you very much for the feedback! We are happy to read that you were able to get the support you needed!
If you have any future LELIT questions, please don't hesitate to reach out.
Regards,
LELIT
A Experiência Trustpilot
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Leia mais sobre como processamos as opiniões na Trustpilot.
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