I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contacto
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Bom
226 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lelit
Thanks for the kind words! We're that you have a good experience with our Support team and that you are enjoying your product.
Kind regards,
LELIT
Fast response
Fast response with my queries, following up also if the problem was solved.
4 de setembro de 2025
Resposta da Lelit
Thank you for your review! We are glad that our team provided you with prompt and thorough support. That is exactly what we aim for.
Happy brewing!
LELIT
Veloci e puntuali nelle risposte.
10 de setembro de 2025
Resposta da Lelit
Gentile Francesco,
La ringraziamo per il Suo riscontro!
Siamo contenti che siamo riusciti a rispondere alle Sue domande in tempo utile, rimaniamo a disposizione.
Cordiali saluti,
LELIT team
Resposta da Lelit
Hallo,
wir freuen uns, dass Sie mit uns eine positive Erfahrung gehabt haben!
Und stehen Ihnen gerne zur Verfügung!
Mit freundlichen Grüssen,
LELIT team
Resposta da Lelit
Hallo,
Wir bedanken uns für das positive Feedback und stehen Ihnen weiter zur Verfügung.
Mit freundlichen Grüssen,
LELIT team
Amazing and responsive customer support…
Amazing and responsive customer support that was very accommodating and understood my issues very well.
3 de setembro de 2025
Resposta da Lelit
We truly appreciate your lovely feedback. It’s great to know our team was able to support you quickly and with care. Thank you for sharing your experience with us.
Kind regards,
LELIT
Danke Lelit für den kompetenten Support
Ich habe mir erst neulich eine neue Siebträger Maschine der Firma Lelit gekauft – über ein externen Verkäufer allerdings. Wir beide - Anita und ich :) - hatten dann Startschwierigkeiten und die Servicemitarbeiterin von Lelit hat mich dann super kompetent, freundlich und schnell beraten, wie ich mein Handling verbessern kann.
Ich bin sehr zufrieden und freue mich über meine neue Espresso Maschine!
29 de agosto de 2025
Opinião espontânea
Resposta da Lelit
Hallo,
Vielen Dank für das Feedback!
Wir stehen Ihnen zur Verfügung, falls Sie weitere Hilfe oder Informationen brauchen.
Mit freundlichen Grüssen,
LELIT team
One of the best espresso machine companies
They were very professional I thank you very much and for me Lelit Elizabeth is one of the best espresso machine
23 de agosto de 2025
Resposta da Lelit
Thank you for your kind words! We’re so glad you’re enjoying your LELIT Elizabeth and appreciated our support.
Happy brewing!
LELIT
Lelit and in particular Enrica…
Lelit and in particular Enrica Montagnoli, who helped me sort out a couple of teething problems at the beginning, have being excellent. The delivery of my coffee machine was so quick, and I was able to purchase it at a reasonable price. I was really impressed by how efficient the whole process has been. Definitely recommend this company if anyone is considering buying a Lelit coffee machine - I bought the Anita. Once again thanks.
28 de agosto de 2025
Resposta da Lelit
Hello Will,
Thank you so much for your positive review!
We’re thrilled your Anita arrived quickly, and that the whole process felt smooth.
Enjoy your new machine, and if you ever need tips or support, we’re always here to help.
Thanks again for recommending LELIT!
Best regards,
LELIT team
My question was not answered at all
29 de agosto de 2025
Resposta da Lelit
Hello,
Thank you for letting us know.
We’re sorry if our service didn’t meet your expectations — this isn’t the experience we aim to provide.
It's our understanding that a person of our team has replied your initial question. Please reach out to us if you did not receive it or if our reply was not clear enough and you need more explanation.
Thank you very much!
We remain at your disposal.
LELIT team
Resposta da Lelit
Hallo Alexander,
Vielen Dank für Ihr tolles Feedback!
Wenn Sie noch Fragen haben oder weitere Unterstützung benötigen, sind wir jederzeit gerne für Sie da.
Mit freundlichen Grüssen,
Team LELIT
Muy profesionales
Muy profesionales, el servicio postventa fue efectivo y rápido
28 de agosto de 2025
Resposta da Lelit
¡Muchas gracias por tu reseña!
Nos alegra saber que el servicio postventa fue efectivo y rápido. Estamos a tu disposición para lo que necesites.
Un saludo,
LELIT Team
Breville did not care about the…customer situation
Breville did not care about the situation I was in. Surely there should be a better system. Great machine but will not indulge Breville products again.
27 de agosto de 2025
Resposta da Lelit
Hi Peter,
Thank you for sharing this feedback.
We’re truly sorry you felt unsupported—that’s not the experience we want for our customers.
We appreciate your positive note on the machine, and we take your point about needing a better system seriously.
While respecting your decision, we remain at your disposal, happy to earn back your trust, if possible.
Thank you!
Best regards,
LELIT team
Resposta da Lelit
Thanks for the kind words! We're glad to help!
Happy brewing!
LELIT
Sehr schnelle und gute Antwort
25 de agosto de 2025
Resposta da Lelit
Hallo,
Wir bedanken uns für Ihr Feedback!
Es freut uns zu wissen, dass unsere Antwort Ihnen richtig geholfen hat.
Wir stehen Ihnen zur Verfügung und wünschen eine guten Kaffee, immer!
Mit freundlichen Grüssen,
Team LELIT
Resposta da Lelit
We're sorry to hear about your experience. We are reviewing your case and will be in touch shortly.
Kind regards,
LELIT
Contatti per un feedback su erogazione…
Contatti per un feedback su erogazione macchina espresso, sono stati molto disponibili e cordiali risolvendo il mio problema.
22 de agosto de 2025
Resposta da Lelit
Buongiorno Matteo,
Ringraziamo per il cortese feedback e Le auguriamo un buon caffè!
A disposizione,
Team LELIT
Professionali e Puntuali.
Assistenza pronta, chiara ed efficiente. Si trattava di chiarire le modalità di registrazione di un elettrodomestico, visto che nel sito la procedura presentava dei "buchi". Le istruzioni prontamente fornite via mail hanno consentito di sopperire alla carenza del sito. Professionali e Puntuali.
19 de agosto de 2025
Resposta da Lelit
Buongiorno Paolo,
Siamo lieti di ricevere il Suo feedback e contenti di leggere che il servizio Le è stato utile.
Allo stesso tempo cogliamo il riflesso della Sua esperienza con il sito, sempre nell'intento di migliorare per il futuro.
Grazie mille!
Rimaniamo a disposizione,
Team LELIT
I had to use customer service 2 times…
I had to use customer service 2 times within 6 months, both for total machine failures. The customer service was great but the product quality was poor. If i have to use customer service you have already missed the mark. You are an espresso machine and accessory company, not a customer service company. I give Lelit 3 stars overall and only for you customer service department who is working tirelessly to preserve your reputation.
20 de agosto de 2025
Resposta da Lelit
Thank you for taking the time to share your experience. We’re stoked our customer support team could help you out, but we’re also very sorry that your machine needed attention twice in such a short time. That’s not the kind of experience we want anyone to have with a LELIT product, and we completely understand your frustration.
We’ll make sure your positive feedback is passed on to our customer support team, and we’ll also review your case to ensure the right details are shared with our product team.
Warm regards,
LELIT
Der Service von Lelit ist einfach sehr…
Der Service von Lelit ist einfach sehr gut! Wenn jetzt auch noch das Onlineportal wie bei der Konzernmutter funktionieren würde ;-)
20 de agosto de 2025
Resposta da Lelit
Hallo Florian,
Vielen Dank für Ihr positives Feedback!
Wir arbeiten kontinuierlich daran, unseren Service auf allen Ebenen zu verbessern.
Bezüglich des Onlineportals: wir verstehen Ihren Hinweis und leiten ihn gerne intern weiter.
Vielen Dank nochmals!
Mit freundlichen Grüssen,
LELIT team
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