It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
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Leia as opiniões dos outros
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
Terrible support experience. Not willing to provide any assistance. Sending me to original dealer ( machine was bought in North America) so they can arrange it to be fixed in Europe. I don’t if this m... Ver mais
A empresa respondeu
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contacto
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,2
Bom
225 opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Schnelle und freundliche sowie…
Schnelle und freundliche sowie kompetente Reaktion.
20 de março de 2026
Resposta da Lelit
Hallo Stephan,
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass Sie unseren Support als schnell, freundlich und kompetent erlebt haben.
Schöne Grüsse!
LELIT team
Excellent Experience
The customer service team including: Elliott S., Matthew C., and Hunter all went above and beyond to cure the issue with my damaged machine.
20 de março de 2026
Resposta da Lelit
Thank you for the kind words! We're so glad we could get everything sorted for you, and we hope you're loving your machine!
Prompt response to questions
Prompt response to my questions. This machine makes excellent espresso!
26 de março de 2026
Resposta da Lelit
Thanks for leaving us a review! We're thrilled you're enjoying your espresso and that we could help when you needed us. Happy brewing! ☕
Gentili ed efficienti
Ho contattato via contact form e mi hanno richiamato subito. Mi hanno richiesto un video per vedere come Faccio il caffé. Enrica è stata gentilissima e super preparata. La macchina non aveva nulla ero io che non sapevo usarla bene. Grazie mille per l'aiuto!
20 de março de 2026
Resposta da Lelit
Gentile Noemi,
La ringraziamo molto per il Suo riscontro positivo!
Il nostro servizio assistenza rimane a disposizione anche per il futuro, nel caso avesse bisogno di ulteriori informazioni.
Buon caffè!
LELIT team
Schnelles und hilfreiches Feedback
Schnelles und hilfreiches Feedback! Von meiner Lelit Bianca bin ich seit Jahren begeistert.
13 de março de 2026
Resposta da Lelit
Hallo,
Vielen Dank für Ihr freundliches Feedback!
Es freut uns sehr zu lesen, dass Sie seit Jahren so zufrieden mit Ihrer Lelit Bianca sind.
Wir stehen Ihnen zur Verfügung,
Mit freundlichen Grüssen,
LELIT Team
Amazing.
So impressed, both with my Bianca and Enrica Montagnoli, who helped me sp much with my repairs. Top Customer Services and top Company!
Thank you.
19 de março de 2026
Opinião espontânea
Resposta da Lelit
Hello Robert,
Thank you so much for your kind words!
We’re truly pleased to hear how happy you are with your Bianca, and Enrica will be delighted to know her support made such a positive difference. Your appreciation means a lot to all of us at LELIT.
Kind regards,
LELIT team
Thank you for your kind assistance
Thank you for your kind assistance
Dear Customer Service Team
I am writing to express my sincere gratitude for your kind assistance. Thanks to your help, I was able to purchase the items I needed without any issues.
The water tank I ordered has arrived safely here in South Korea. I am so happy that I can finally enjoy a delicious cup of coffee now.
Thank you once again for your kindness and professional support.
Best regards,
12 de março de 2026
Resposta da Lelit
Hello,
Thank you so much for your kind and positive feedback!
We are happy to read that you can enjoy your cup of coffee.
And remain at your disposal,
Warm regards,
LELIT team
Quick and helpful customer support
18 de março de 2026
Resposta da Lelit
So happy to hear that! Great support is something we really care about. Happy brewing!☕
Serietà ad alto livello
L'assistenza Lelit si è dimostrata all'altezza della fama dei suoi prodotti, ovvero eccellente.
9 de fevereiro de 2026
Resposta da Lelit
Buongiorno Gabriele,
La ringraziamo per il Suo riscontro positivo.
L'assistenza LELIT rimane a Sua disposizione,
Cordiali saluti,
LELIT team
super aide.
9 de março de 2026
Resposta da Lelit
Bonjour Tristan,
merci de votre retour!
Notre équipe reste à disposition si vous avez besoin d'un plus de renseignements.
Bien cordialement,
LELIT team
Resposta da Lelit
Hallo Michael,
Vielen Dank für Ihr positives Feedback!
Wir stehen Ihnen immer zur Verfügung, falls Sie weitere Hilfe brauchen.
Einen guten Kaffee wünschen wir Ihnen!
Vielen Dank!
LELIT Team
Rost an schwarzer Lelit Bianca - Gewährleistung abgelehnt
Ich besitze eine schwarze Lelit Bianca. Die Maschine selbst ist toll– der Kundenservice von Lelit hingegen leider überhaupt nicht.
Nach etwa einem Jahr bildete sich Rost an der Tropfkante unterhalb des Auslasses des Expansionsventils. Lelit lehnte eine Reparatur im Rahmen der Gewährleistung jedoch ab und behauptete, der Rost könne durch Wasserspritzer beim Rückspülen entstanden sein. Diese Begründung ist aus meiner Sicht schlicht unzutreffend.
Tatsächlich ist es konstruktionsbedingt kaum möglich, diese Stelle dauerhaft trocken zu halten. Offensichtlich wurde bei den lackierten Modellen unter der Lackierung kein Edelstahl verwendet. Das halte ich für einen klaren Konstruktionsfehler. Entsprechend finden sich im Internet auch zahlreiche Berichte von Nutzern mit exakt demselben Problem.
Besonders bemerkenswert ist, dass Lelit bei neueren Maschinen inzwischen den Auslass verlängert hat, sodass die Tropfkante trocken bleibt. Damit wird indirekt bestätigt, dass hier ein konstruktives Problem vorlag. Trotzdem weigert sich Lelit, bei älteren Maschinen im Rahmen der Gewährleistung zu helfen, und wälzt das Problem stattdessen auf Händler und Kunden ab.
Ein solches Verhalten halte ich für unfair, äußerst kundenunfreundlich und eines Herstellers in dieser Preisklasse schlicht unwürdig.
18 de fevereiro de 2026
Resposta da Lelit
Hallo Michael,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung so offen mitzuteilen. Es tut uns leid, dass die Abwicklung Ihres Falls nicht Ihren Erwartungen entsprochen hat.
Unser Support-Team verfügt über alle Details zu Ihrem Vorgang und steht Ihnen selbstverständlich auch künftig zur Verfügung – mit dem klaren Ziel, Ihre Anfragen korrekt, transparent und bestmöglich zu bearbeiten.
Wir bedanken uns nochmals, dass Sie die LELIT Bianca gewählt haben, und für Ihr Feedback.
Schöne Grüsse,
LELIT team
Fast and clear help
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :).
I am concerned that the seller (Seattle Coffee Gear) is sending me to Lelit while Lelit is trying to send me to SCG. But we’ll address that next time.
5 de março de 2026
Resposta da Lelit
Hello David,
Thank you for your feedback!
We remain available to offer support if necessary, please reach out if you need further information.
Warm regards,
LELIT team
Good representatives, however..
Each representative was quite good and wanting to solve problems, but the experience was disjointed and hard to get a hold of anyone. The whole experience took too much time between responses and different representatives replying, which makes it challenging for cohesion. The chat window was never open. No phone support.
My Lelit Bianca required a tiny little part that is so prone to failure that they’re supposed to included in the box. Unfortunately that piece is not sold separately and I had to purchase a larger kit package (thankfully, they priced it well for this situation) That piece, a gicluer, should be offered separately.
Overall, it felt piecemeal but i’m very happy to have some spare parts.
5 de março de 2026
Resposta da Lelit
Hello Matt,
Thank you for your honest feedback.
We’re glad our team was helpful and that you’re happy to have the spare parts, yet we’re sorry the experience felt fragmented and took too long.
Your comments on response continuity, chat/phone availability, and the gicleur being offered separately are valuable, and we’re taking them on board to improve both service flow and parts availability.
Thank you for your time!
We remain at your disposal,
Kind regards,
LELIT team
Issue was resolved quickly and easily…
Issue was resolved quickly and easily and I'm back to making coffee.
12 de março de 2026
Resposta da Lelit
Hi Michael,
Great to read your positive feedback - thank you very much!
And thank you for the update. We’re glad the issue was resolved quickly and that you’re back to enjoying your coffee.
Warm regards,
LELIT team
Problem wurde nicht behoben
Es wurde versucht das Problem zu beheben, es wurde aber nicht behoben. Anschliessend wurde ich nur an den Händler verwiesen
4 de março de 2026
Resposta da Lelit
Hallo,
Vielen Dank für Ihre Rückmeldung!
Damit der Fehler korrekt beurteilt und nachhaltig behoben werden kann, muss das Gerät von einem qualifizierten Techniker fachgerecht überprüft werden. So wird es möglich sein, die tatsächliche Ursache festzustellen und die richtige Reparaturmaßnahme einzuleiten.
Vielen Dank für Ihr Verständnis.
Schöne Grüsse,
LELIT team
Great products, great service.
Enrica at Lelit customer service was fantastic and the William coffee grinder is superb, as is the Mara X machine
9 de março de 2026
Resposta da Lelit
Hello Damian,
Thank you so much for your positive feedback!
We are happy to read that our support has been in line with your expectations!
We remain at your disposal, happy to help further if needed.
Best regards,
LELIT team
Ho avuto bisogno di assistenza per una…
Ho avuto bisogno di assistenza per una macchina del caffè, servizio ottimo, proprio quello che ci si aspetta quando si investe in un prodotto di qualità come questo. L'azienda ha gestito tutto il processo, dalla spedizione presso la loro sede alla riconsegna presso il mio domicilio, informandomi regolarmente sull'andamento della pratica. Continuate così.
6 de março de 2026
Resposta da Lelit
Buongiorno Angelo,
siamo lieti di avere risposto in maniera coerente alla Sua richiesta di assistenza.
Rimaniamo a disposizione,
Cordiali saluti,
LELIT team
My machine started leaking after 6…
My machine started leaking after 6 months. I submitted for a warranty claim. Took over a month to get me a service pack to send in for repair. I then expressed I was not comfortable sending my machine in based off how slow service process was. Then requested a new machine. Machine came new and was leaking out of back of steam wand on to lcd display internally. Again requested a new machine. New machine came and the flow control valve did not function and group head gushed out water. Requested part to fix my self. Still waiting on part to fix machine. Have not had a working machine now for over two months. Communication sucks 3-4 days to get reply by email. QC absolutely can’t be worse. 2 new machines I received not functional. I am left waiting on parts to fix my machine my self. Wish I could give a lower rating. I will be sharing my experience with every one. Deeply regret spending 3k on a machine that doesn’t work. Wish so bad I could get my money back and go a different route. So sad
5 de março de 2026
Resposta da Lelit
Hi Donavin,
We’re very sorry to read about your experience, especially after being without a working machine for such an extended period.
We understand your frustration with both the repeated issues and the communication along the way. While our responses were within the timeframe we aim to provide, we recognize that this did not meet your expectations. We also experienced a higher volume of requests following the holidays, which impacted response times more than usual, though this is not representative of the level of service we aim to provide throughout the rest of the year.
Regarding the machines you received, each unit is carefully tested before leaving the factory, but damage during transit can occasionally occur. That said, receiving multiple units with issues is highly unusual, and we take this situation very seriously.
We explored several solutions with you, including a repair option using our dedicated protective packaging to help minimize any risk during shipping, as well as parts support. We also understand there may have been some confusion around the parts already included with the machine.
We truly appreciate your patience throughout what has been a very difficult experience. Our team will be reaching out to you directly via email shortly to follow up. We really regret the trouble this has caused.
Responsive and very helpful The problem…
Responsive and very helpful The problem was quickly fixed after I followed their suggestions
5 de março de 2026
Resposta da Lelit
Hi Dan,
Thank you for your kind and positive feedback.
We’re very pleased our suggestions helped resolve the issue quickly and that we could support you effectively.
We remain at your disposal.
Kind regards,
LELIT team
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