lenovobatt.com Opiniões 169

Resposta da lenovobatt.com

22/01/2024

I apologize for the delay in the delivery of your battery, and I understand the frustration it has caused. It's certainly not the experience we aim to provide our customers.

Your suggestion for an expedited shipping option with an additional charge is valid, and I appreciate your feedback. Offering such options can provide flexibility for customers who require faster delivery.

If you have any specific concerns or if there's anything else we can assist you with, please let us know. We value your business and want to ensure a positive experience for you.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

lenovobatt Team

Resposta da lenovobatt.com

22/01/2024

Dear customer,

I'm sorry to hear about your bad experience.

Would you mind reaching out to me with more details about the situation?

Any more light you could shed on what happened would be much appreciated. We will investigate and take appropriate action.

Please be assured that a replacement battery or refund can be guaranteed if it turns out to be defective.

Best regard,
lenovobatt Team

Resposta da lenovobatt.com

22/01/2024

Dear Customer,

Thank you for taking the time to share your positive experience with our battery replacement service. We're thrilled to hear that the battery shipped quickly via USPS and that it fit well in your Lenovo YOGA C940-14IIL-81Q9. It's great to know that the new battery powered up immediately and has been working well for you.

We're also glad that you appreciated the inclusion of mini screwdrivers in the package. Our aim is to provide a convenient and hassle-free experience, and we're pleased that the additional tools were helpful.

Your 5-star rating means a lot to us, and we're grateful for your trust in lenovobatt. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing our products, and we look forward to continuing to meet your battery replacement needs.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

18/02/2024

Dear customer,

Thank you very much for your positive feedback! We are glad to hear that you had a pleasant transaction with us.

Your satisfaction is our top priority and we are pleased that this product met your expectations. We strive to provide accurate product descriptions and fast shipping to ensure a smooth shopping experience.


If you have any further questions, or if there is anything else we can help you with, please feel free to contact us. We appreciate your business and look forward to serving you again in the future.

Sincerely,
lenovobatt.com Team

Resposta da lenovobatt.com

22/01/2024

Thank you for sharing your positive experience! We're delighted to hear that the battery shipped quickly, and even though USPS may take a while, it's great to know that it wasn't an issue for you. The fact that the battery fit well, powered up immediately, and has been working well for a week is fantastic news.

Your 5-star rating is greatly appreciated. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to continuing to meet your expectations.

Thank you for choosing our battery, and we're glad to have earned your positive feedback!

Best regards!
lenovobatt Team

Resposta da lenovobatt.com

29/12/2023

Dear customers,

We are very sorry that there is a problem with the battery you received and we are deeply sorry for the inconvenience caused to you. We take your safety and satisfaction very seriously and this situation is never our standard.

In order to resolve this issue, please provide me with the following information:

1. Your order number and email address, our after-sales department will contact you for after-sales service.
2. We have conducted a thorough inspection of our inventory to ensure there are no other products with similar issues.
2. If it is a battery problem, our batteries have a one-year warranty, and we will immediately arrange to send a brand new battery to you to replace the faulty product you received.

We understand the dangers that battery issues can pose and take steps to ensure your safety. At the same time, we will also investigate our quality control processes to prevent this type of problem from happening again.

Thank you again for asking this question, and we sincerely hope to regain your trust. If you have any other comments or suggestions about our services, please feel free to tell us.

sincere,
lenovobatt Team

Resposta da lenovobatt.com

22/01/2024

I'm sorry to hear about the issue you're experiencing with the battery. It's certainly not the level of performance we aim to provide. I appreciate your understanding, and I hope the support team can address and resolve the problem promptly.

If you have any updates or if there's anything specific you would like assistance with, feel free to reach out. We value your feedback, and our goal is to ensure you have a positive experience with our products.

Thank you for bringing this to our attention, and we look forward to assisting you in resolving the issue.

Best regards!
lenovobatt Team

Resposta da lenovobatt.com

29/12/2023

Dear Customer,

Thank you for taking the time to share your experience with our product and customer service. We sincerely apologize for any inconvenience you faced with the initial battery, but we're thrilled to hear that our support team was able to swiftly address the issue by shipping you a new one.

Your positive feedback regarding the replacement battery and our customer service means a lot to us. We are committed to providing top-notch products and excellent service, and it's always rewarding to know when we've met or exceeded our customers' expectations.

If you ever have further questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

29/12/2023

Dear Customer,

Thank you for sharing your feedback with us. We appreciate your patience regarding the delivery time and are pleased to hear that the installation of the replacement battery went well.

It's great to know that the replacement battery appears to be a good match for the original. We understand the importance of assessing its performance over time, and we share in your optimism. Please feel free to reach out if you have any questions or concerns as you monitor the charging and usage hours.

Your satisfaction is our priority, and we value your trust in our products. We look forward to hearing more about your experience in the future.


Best regards,
lenovobatt Team

Resposta da lenovobatt.com

29/12/2023

Dear Customer,

We sincerely apologize for the inconvenience you've experienced with our new battery, and we understand your frustration. Your satisfaction is our priority, and we would like to resolve this issue for you promptly.

To assist you better, could you please provide more details about the problem you're facing? Additionally, we would appreciate it if you could contact our customer support at service@lenovobatt.com, so we can gather more information and offer a suitable solution.

We value your feedback and want to ensure that you have a positive experience with our products. Once again, we apologize for any inconvenience this has caused, and we look forward to resolving the issue to your satisfaction.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

27/10/2023

Dear Vassos Kyprianou,

Thank you for getting in touch and bringing the issues you've encountered to our attention. We sincerely apologize for the inconvenience you've faced with your recent purchase and the difficulties in reaching out to our support team.

We have investigated your case, and we want to inform you that our after-sales department has successfully processed a refund for your purchase. You should expect to see the refunded amount credited back to your account shortly.

We regret that you experienced these issues and that you didn't receive a timely response from our support team. We're continuously working to improve our customer support and communication channels to prevent such occurrences in the future.

If you have any further concerns or questions, please don't hesitate to reach out. We value your feedback, and we're here to assist you in any way we can.

We hope to have the opportunity to serve you better in the future and regain your trust as a customer.

Thank you for your patience and understanding.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

27/10/2023

Thank you for taking the time to share your online shopping experience with us. We're delighted to hear that the ordering process was easy, and you found the exact match for your Chromebook's battery. It's also great to know that your order arrived within a week, well-packaged and in good condition.

While the initial charge was at 25%, it's promising to hear that after charging, your laptop indicated 105% of capacity. We hope that the battery continues to perform well and lasts for a long time.

If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out to our customer service team. We're here to help.

Thank you for choosing our products, and we look forward to serving you again in the future.

Best regards,
Lenovobatt Team

Resposta da lenovobatt.com

27/10/2023

Hi,

I'm sorry to hear about the issue you've encountered with your battery purchase. We take your feedback seriously, and I'd like to help you address this matter.

Contact Customer Support: Reach out to our customer support team again. It's possible that there might have been a delay or oversight in their response. Make sure to provide all the relevant details, including your order ID and the order date.

Request a Replacement or Refund: In your message to customer support, clearly state that you would like a replacement for the poor-quality battery or a refund. Be concise and specific about your request.

Document the Issue: If you haven't already, document the issue with the battery. You can take pictures or describe the problem in detail to support your claim.

Check Warranty: we have a year warranty, so no need to worry about it.

Please check your email, our after-sales staff has contacted you.

Regards.
Lenovobatt Team

Resposta da lenovobatt.com

22/01/2024

That's fantastic news! We're delighted to hear that you received the battery quickly and that it's exceeding your expectations by working even better than the original one. Your complete satisfaction is our goal, and we're thrilled to have achieved it.

If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing our products, and we look forward to continuing to meet your expectations.

Completely happy customers like you make our efforts worthwhile. If you have any more positive experiences or suggestions, we'd love to hear them!

Best regards!
lenovobatt Team

Resposta da lenovobatt.com

Actualizada a 29/12/2023

Dear Customer,

We sincerely apologize for the inconvenience you've experienced with Dear,

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received exactly what you ordered for your Yoga laptop and that the delivery was quick. It's great to know that the battery fitted as expected, and we're pleased you found the supplied tools helpful for the installation or replacement process.

Your satisfaction is our priority, and we appreciate your vote of confidence in our products and services. Should you have any further needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again and appreciate your trust in our brand.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

22/01/2024

That's wonderful to hear! We're thrilled that the battery you purchased is an excellent match for your Lenovo P43s. The fact that the system recognized the battery and started charging right away is a positive indication of compatibility and functionality.

If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure you have a positive experience with our products.

Thank you for choosing our battery for your Lenovo P43s. We appreciate your business and look forward to serving you in the future.

Best regards!
lenovobatt Team

Resposta da lenovobatt.com

29/12/2023

Dear Customer,

We sincerely apologize for any inconvenience you've faced with your recent battery purchase, and we're sorry to hear about the difficulties you encountered while trying to return it. Your satisfaction is important to us, and we want to address this issue promptly.

We understand the frustration this situation has caused, and we would like to make it right for you. To assist you further, could you please provide us with the following information:

1. Order number or transaction details.
2. A brief description of the excuses you encountered when attempting to return the item.

Once we have this information, we will investigate the matter and work towards providing you with a suitable solution, whether it be facilitating the return process, offering an exchange, or providing a refund.

We appreciate your understanding and the opportunity to resolve this for you. Please contact our customer support, and we will prioritize your case.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

22/01/2024

We're thrilled to receive your feedback! It's fantastic to know that you received the battery quickly and that it's working even better than the original one. Your satisfaction is our ultimate goal, and we're delighted to have achieved it.

If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing [italybatteria.it]. We appreciate your business and look forward to continuing to meet your expectations.

Completely happy customers like you make our efforts worthwhile.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

22/01/2024

Thank you for sharing your positive experience with us! We're delighted to hear that you received the battery in a reasonable amount of time and that the provided tools, being magnetized, made the installation process smooth and issue-free.

Efficient delivery and hassle-free installation are top priorities for us, and we're pleased to know that we met your expectations. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing us. We appreciate your business and look forward to serving you again in the future.

Best regards,
lenovobatt Team

Resposta da lenovobatt.com

29/12/2023

Dear Customer,

We sincerely apologize for any inconvenience you've faced with your recent battery purchase, and we're sorry to hear about the difficulties you encountered while trying to return it. Your satisfaction is important to us, and we want to address this issue promptly.

We understand the frustration this situation has caused, and we would like to make it right for you. To assist you further, could you please provide us with the following information:

1. Order number or transaction details.
2. A brief description of the excuses you encountered when attempting to return the item.

Once we have this information, we will investigate the matter and work towards providing you with a suitable solution, whether it be facilitating the return process, offering an exchange, or providing a refund.

We appreciate your understanding and the opportunity to resolve this for you. Please contact our customer support at service@lenovobatt.com, and we will prioritize your case.

Best regards,
lenovobatt Team