Lenox Opiniões 83

I reached out to Lenox when my order still hadn't shipped after 20 business days when the max stated on the website would have been 12.

I sent an email into customer service checking the status but received no response.

I tried to reach out via their website chat (well within the stated hours on their website) and there was no one available. I tried again later and was able to get in touch with someone.

They told me my order would be shipped within about 6 business days. This just about doubles the production time listed on the website, but as there is nothing I can do but wait, I accepted this. I was then told I would receive 20% off the order because of the delay which I appreciated. However, I was told that I would have to reach out to Lenox again to have this applied. This is frustrating as I feel I've already spent enough time trying to get in touch with Lenox about this and any decent customer service experience would include the rep tracking the progress of the order to apply the 20% themselves.

Finally, I asked for some sort of email confirmation that I was promised 20% off, as I didn't want to have this conversation again with a different rep after spending so much time on this already and possibly be unable to get the 20% refund. I was told they could not do that. I told them it was a simple request; I really just needed an informal email from a Lenox email address confirming the conversation we had. The customer service rep disconnected from me while we were still in conversation.

EDIT: I had to contact Lenox days later when my order shipped per the above. Again, no one available on live chat for several hours after the stated hours on the website. They finally connected me to someone who just disconnected after I asked for the 20% off. I waited again and finally got in touch with someone (tried calling at the same time but it was a massive wait with a very annoying and repetitive wait sound). I got in touch with them and they said they would apply 20% off but again said I would not receive confirmation of this and had to wait 7-10 business days to see the refund.

I'm not understanding why this company can't send an email out. At this point I've spent hours upon hours trying to deal with a small amount refunded because of Lenox's failures and it was not worth it. My advice is to go elsewhere, none of this is worth it. Lenox is a tired, old company who no longer can keep up.

I ordered 5 items for Christmas presents on 11/29/22; three items arrived within a couple of weeks but the other two did not. I have called them and call wait was 16 people ahead of me so I requested a call back. Never got the courtesy of a call back since my call on 12/15/22. I sent a message through their website chat function, which is not really a chat since you only get an automated messages saying someone will get back to you and they never do get back to you. You can't rate a customer care experience when there is no customer care. Very disappointed in this company that I have purchased from for many years in the past.

They make the best quality of porcelain dishes , figurines and the finish and design of each item I purchased till today is flawless and very sophisticated. I will recommend this company. 🤗