Awesome Challenge! Loved exploring à new place and learning the history while doing it! Highly recommend. Beautiful scenery and my dog loved it too
A empresa respondeu
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Leia as opiniões dos outros
Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
A empresa respondeu
My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais
A empresa respondeu
Half of the questions required you to be able to enter the buildings, and some were outdated (asking a theatre production company that finished years ago). At the end it was just a walk around Sidmou... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Informações de contacto
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Estados Unidos da América
- 14078089625
- mike@letsroam.com
- letsroam.com
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
If I could give it a zero I would
If I could give it a zero I would. It was AWFUL! Emails to guests didn't go through, app didn't work, multiple tickets were unnecessary, a total and complete waste of money. I feel like I was ripped off.
29 de março de 2026
Opinião espontânea
Resposta da Let's Roam
We’re really sorry to hear this. That’s not the experience we want anyone to have.
Issues with emails not going through and the app not working can definitely impact the experience, and we understand how frustrating that must have been, especially when you were expecting everything to run smoothly.
We’d really like to look into what happened here and make this right if we can. If you’re open to it, please reach out to us directly at support@letsroam.com
with your booking details so we can investigate the email delivery issue, app performance, and the ticket setup, and see what options are available for you.
Thank you for your feedback. It helps us identify where things may have gone wrong and improve moving forward.
Not worth it
Half of the questions required you to be able to enter the buildings, and some were outdated (asking a theatre production company that finished years ago). At the end it was just a walk around Sidmouth that didn't offer many insights.
I usually enjoy these sorts of things, but there were far too many photo challenges. Perhaps they should think about offering an adult and kids version.
28 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Thanks for taking the time to share your feedback—we really appreciate your honesty.
We’re sorry to hear the Sidmouth hunt didn’t meet your expectations. Challenges that rely on access to buildings and outdated references definitely aren’t the experience we aim to provide, and we understand how that can take away from the overall enjoyment.
Your point about the number of photo challenges and the idea of having separate versions for adults and kids is incredibly helpful—we’ll be sure to pass this along to our content team for review.
We truly value insights like yours as they help us improve, and we hope we can provide you with a much better experience on a future hunt.
Such a fun thing to do we really…
Such a fun thing to do we really enjoyed it
26 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you so much for your kind words! 😊
We’re really glad to hear you had such a fun time and enjoyed the experience. That’s exactly what we aim for, creating memorable moments you can share with others.
We truly appreciate you taking the time to leave a review, and we hope to see you on another adventure soon!
Maitland Scav Hunt challneges Tragic Cats
The route was fun and challenging! A bit hot but we survived. Go Tragic Cats
23 de março de 2026
Opinião espontânea
Resposta da Let's Roam
“Tragic Cats” is an amazing team name, we love the energy! 🐾 It’s awesome that you enjoyed both the route and the challenge (and powered through the heat like champs 💪☀️).
We really appreciate you taking the time to share your experience, and we hope to see you on another hunt soon!
It was a fun little experience for our…
It was a fun little experience for our group. We explored downtown Detroit and visiting mini monuments.
20 de março de 2026
Opinião espontânea
Resposta da Let's Roam
We’re so happy to hear you had a fun experience with your group! 😊
Exploring downtown Detroit and discovering those mini monuments is such a great way to see the city from a new perspective. We love that you enjoyed the adventure together!
Thanks so much for sharing your feedback, we’d love to have you join us on another hunt soon! 🎉
Paid for 4 tickets and was only able to…
Paid for 4 tickets and was only able to use 1. The app get freezing and wouldn’t allow us to add users to the same or other devices. What we thought would be fun for the family, turned out to be £40 wasted as we couldn’t carry out the experience as planned. I’m left with 3 tickets which have little use now.
Contact customer services who will not refund. Just offered more tickets for an app that doesn’t work. I’m hardly going to travel a longer distance to find the same issue.
15 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Hi there,
We’re really sorry to hear about your experience. That’s understandably frustrating, especially when it was meant to be a fun activity for your family.
It sounds like you ran into issues with the app freezing and adding players across devices, which prevented you from using all your tickets as intended. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention.
We’d like the opportunity to take a closer look at what happened and help make this right. Please reach out to us at support@letsroam.com
with your order details so we can review your case further and explore the best resolution for you.
Thank you again for your feedback. It helps us continue improving the experience for everyone.
Spur of the moment decision
Spur of the moment decision. Worth the price for sure! Great way to entertain yourself and some friends and create hilarious memories. 10/10 recommend.
10 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you so much for the awesome review! 😊 We're thrilled to hear that your spur-of-the-moment decision turned into such a fun experience. Creating hilarious memories with friends is exactly what we hope every hunt brings.
We really appreciate the recommendation and hope to see you on another adventure soon! 🧭🎉
This Company is a SCAM- please Don't fall for it like I did
This Company is a SCAM. They offer a product that does not actually work and then string you along and never actually refund you for it.
My scavenger hunt was paid for and scheduled in advance, I even confirmed with them again the day before. Day of, the app would not start and their customer support just kept saying please wait for over an hour, so we're standing there with a group waiting to start and feeling ridiculous. It has been over a month now and they still have not refunded me. Do not fall for it like I did.
UPDATE:
I see the response from Let's Roam! I have been contacting this email address regularly and have received nothing but "sorry for the delay" for over a month. Trust has been shattered when I was originally open to giving it another chance.
23 de janeiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hello,
We’re truly sorry to hear about your experience. We understand how frustrating and disappointing this must have been, especially after planning in advance and gathering a group to participate. That’s certainly not the experience we want anyone to have.
We want to be clear that we are not a scam, and we take situations like this very seriously. App issues on the day of an event are incredibly frustrating, and we sincerely apologize for the inconvenience and the wait you experienced with support. That is not the level of service we aim to provide.
Regarding your refund, we would like to personally look into the status of this right away. Refund delays are not our standard process, and we want to ensure this is resolved for you as quickly as possible.
Please contact us directly at support@letsroam.com
with your booking details and the email associated with your account, or reply to your existing ticket so we can escalate it immediately.
Again, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention.
Kind regards,
The Let’s Roam Team
Langweilig und buggy
Jede Station hatte die gleichen Aufgaben. Leider waren oft Bugs in der App und man konnte nichts drücken keine antworten wählen.
Sehr eintönig und schade, ein einfacher spaziergang hätte uns besser gefallen.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrung enttäuschend war und dass Sie während der Schnitzeljagd technische Probleme hatten.
App-Fehler, durch die man keine Antworten auswählen oder etwas anklicken kann, entsprechen absolut nicht dem Erlebnis, das wir bieten möchten. Wir verstehen, wie frustrierend das gewesen sein muss, und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Unsere Touren sollen unterhaltsam und interaktiv sein und nicht eintönig oder frustrierend wirken. Ihr Feedback zu den Aufgaben und den technischen Problemen ist uns wichtig, und wir werden es an unser Team weiterleiten.
Wir würden uns freuen, die Möglichkeit zu bekommen, den Vorfall genauer zu prüfen und eine Lösung für Sie zu finden. Bitte kontaktieren Sie uns unter support@letsroam.com
mit Ihren Buchungsdetails, damit wir Ihnen weiterhelfen können.
Vielen Dank nochmals für Ihr ehrliches Feedback.
Mit freundlichen Grüßen
Das Let’s Roam Team
Sehr schlecht gemacht und halten sich nicht an ihre eigene Rückerstattungsrichtlinie
Wir haben die Tour für Graz gebucht und es war eine sehr schlechte Erfahrung.
Inhaltlich sind die Sachen sehr belanglos, zu jeder Sehenswürdigkeit nur 1-2 sehr generische Sätze. Die Rätsel sind zudem extremst einfach, das viel größere Problem ist aber, dass viele Sachen sehr schlecht oder sogar falsch Übersetzt sind. So müssen die Lösungen für die Rätsel auf Englisch eingegeben werden, auch wenn die App auf Deutsch ist. Die Deutsche Übersetzung für 'Sea Shell' ist auch nicht Seepferdchen.
Zudem konnten wir eine Station nicht machen, da diese im Winter geschlossen ist.
Lets Roam verspricht auf deren Webseite eine volle Rückerstattung wenn man nicht zufrieden ist. Diese wurde bei mir aber nicht geleistet, mit der Begründung, das ich die Schnitzeljagd schon angefangen habe. Lediglich ein kostenfreies Ticket für eine andere Schnitzeljagd könnte man mir gut schreiben.
Auch bekomme ich seit dem extrem viel Werbung per E-Mail von dem Anbieter, obwohl ich mich schon mehrfach aus dem E-Mailverteiler ausgetragen habe.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr ausführliches Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrung mit der Graz-Tour nicht Ihren Erwartungen entsprochen hat.
Wir schätzen Ihre Hinweise zu den Übersetzungsproblemen, dem Schwierigkeitsgrad der Rätsel sowie zur saisonalen Schließung einer Station sehr. Dieses Feedback ist für uns wichtig und wurde an unsere Content- und Lokalisierungsteams weitergeleitet, damit wir die Qualität und Genauigkeit verbessern können.
Bezüglich der Rückerstattung ist unsere Richtlinie auf unserer Website beschrieben und wird nach dem Start einer Aktivität jeweils individuell geprüft. Wir verstehen jedoch Ihren Unmut und möchten Ihren Fall gerne noch einmal überprüfen, um zu sehen, wie wir Sie bestmöglich unterstützen können.
Es tut uns außerdem leid zu hören, dass Sie weiterhin unerwünschte E-Mails erhalten. Das entspricht nicht unserem Anspruch, und unser Support-Team kann sicherstellen, dass Ihre E-Mail-Einstellungen korrekt angepasst werden.
Bitte kontaktieren Sie uns direkt unter support@letsroam.com
mit Ihren Kontodaten, damit wir Ihr Anliegen persönlich prüfen können.
Vielen Dank nochmals für Ihr ehrliches Feedback. Wir bedauern, dass diese Erfahrung enttäuschend war, und danken Ihnen für die Möglichkeit, uns zu verbessern.
— Let’s Roam Support Team
Awesome date activity for exploring!
Super fun experience for people who want to get to know Tucson. I bought tickets for this hunt as a date and it was actually really fun seeing places in Tucson that I’ve never been. Everything is very centralized so it’s easy to complete each challenge!
22 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Thanks so much for the awesome review! We love hearing that the hunt made for a great date idea, exploring a city together always makes things more fun 😊
Tucson has so many cool spots, and we’re glad the route helped you discover places you hadn’t seen before while keeping everything easy and walkable. Hope it sparked a few laughs and maybe even inspired another adventure together.
If you ever want to explore a new city or try a different style of hunt, we’d love to have you join us again. Thanks for choosing Let’s Roam!
No refund for technical problems
Refer to my previous post from 27 jan 2026 Demaeght Each time my screen is blocked
You answered:
Please note that tickets and subscriptions are generally non-refundable, but we do review all refund requests carefully. Your request submitted on January 10, 2025, is still under review by our billing team, and refunds are processed according to our policy.
We appreciate your patience and understanding.
my patience has its limits!
You didn't answer ... today 20/02/26
If you ask about Let's Roam's reviews in chat gpt , here is their answer :
There are also significant complaints about technical issues with the app, puzzles that are too easy, and difficulties obtaining refunds.
Colloquially known as scammers.
Dear people, don't do it! I've spent over €68 on something that doesn't work
20 de novembro de 2025
Opinião espontânea
Resposta da Let's Roam
Hi Demaeght,
We’re really sorry for the frustration this situation has caused, we understand how upsetting it is when something you’ve paid for doesn’t work as expected, and when answers feel slow or incomplete.
To clarify, refunds are not handled through chat responses or public reviews, and information found via third-party summaries (including AI tools) may not always reflect the most up-to-date or accurate details of your specific case. Each refund request is reviewed individually by our billing team once all details are confirmed.
Your experience with repeated screen blocking is not the experience we want anyone to have, and we absolutely want to look into this properly for you. The fastest way for us to assist is directly via our support team, who can review your account, technical issue, and refund eligibility in one place.
Please reach out to support@letsroam.com
and reference your previous request so the team can assist you as quickly as possible.
We appreciate your patience so far and regret that this situation has reached this level of frustration. Our goal is always to resolve issues fairly and transparently.
— Let’s Roam Support Team
C'est une anarque de chasse au trésor
J'ai réservé une chasse au trésor avec mon épouse et 3 petits-enfants, sur Clermont-Ferrand et j'ai été très déçu.
Les questions posées sont sans intérêt, il y a beaucoup de publicité pour vous faire acheter d'autres chasses, et surtout cette Chasse au trésor n'a aucun intérêt touristique car il n'y a aucune explication sur les lieux rencontrés au cours du parcours.
De plus ce qui est le plus choquant c'est que le site affiche des milliers d'avis qui sont tous à 5 étoiles ce qui est très bizarre, surtout qu'il est impossible d'ajouter un avis différent. A rejeter fermement !!!
17 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que cette chasse au trésor n’a pas été à la hauteur de vos attentes, d’autant plus qu’il s’agissait d’un moment à partager avec votre épouse et vos petits-enfants.
Nous comprenons combien il peut être décevant qu’une activité ne corresponde pas à ce que l’on espérait. Nos chasses au trésor sont conçues comme des aventures ludiques et basées sur des énigmes, et non comme des visites touristiques guidées, ce qui explique l’absence d’explications historiques détaillées sur chaque lieu. Nous sommes navrés si cela n’était pas suffisamment clair lors de la réservation.
Vos remarques concernant l’intérêt des questions, les messages promotionnels dans l’application et la valeur globale de l’expérience ont bien été prises en compte. Ce type de retour nous aide à mieux comprendre les écarts possibles entre les attentes et l’expérience vécue.
Concernant les avis, nous tenons à préciser que Trustpilot est une plateforme indépendante : nous ne contrôlons ni les notes ni les commentaires laissés par les utilisateurs.
Nous aimerions vraiment avoir l’occasion d’examiner votre expérience plus en détail et de voir comment nous pourrions vous aider. N’hésitez pas à contacter notre équipe d’assistance à l’adresse support@letsroam.com
, qui se fera un plaisir de vous accompagner.
Merci encore pour votre retour.
Cordialement,
L’équipe Let’s Roam
Wir hatten eine Schnitzeljagd in Herten…
Wir hatten eine Schnitzeljagd in Herten gebucht, leider super langweilig. Alleine schon die Tour zu buchen und dann auch einzulösen war eine Katastrophe und hat uns viel Zeit gekostet. An jeder Station die selben (Foto) Aufgaben. Raus geschmissenes Geld. Hätte wir uns sparen können. Wir haben nach ein paar Aufgaben abgebrochen, war eh immer das selbe. Würde ich auf keinen Fall empfehlen.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns sehr leid zu hören, dass Ihre Schnitzeljagd in Herten nicht Ihren Erwartungen entsprochen hat.
Wir verstehen, wie frustrierend es sein kann, wenn eine Aktivität nicht die gewünschte Spannung bietet. Unsere Schnitzeljagden sind als interaktive, rätselbasierte Abenteuer konzipiert, wodurch Aufgaben manchmal wiederholend erscheinen können, insbesondere wenn nur ein Teil der Tour abgeschlossen wird. Wir bedauern, dass dies Ihre Erfahrung beeinflusst hat.
Die Buchung und Einlösung der Tour sollte problemlos verlaufen, und wir entschuldigen uns, dass Sie Schwierigkeiten hatten. Unser Support-Team steht jederzeit zur Verfügung, um bei Problemen vor oder während der Tour zu helfen. Bitte kontaktieren Sie uns unter support@letsroam.com
, wir helfen Ihnen gerne weiter.
Vielen Dank noch einmal für Ihr Feedback, das uns hilft, unsere Erlebnisse zu verbessern.
Mit freundlichen Grüßen
Das Let’s Roam Team
Terrible
Terrible. The questions are barely related to the location/sight, really simple, and excessive amounts of silly photo taking. Really underwhelmed. Do NOT recommend
15 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hello,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations.
Our scavenger hunts are designed to be lighthearted, puzzle-based adventures rather than detailed guided tours, which is why the questions focus on fun and exploration rather than in-depth information about each location. We understand this may not be what some participants are looking for, and we apologize if the experience felt underwhelming.
We take feedback like yours seriously and will use it to improve future hunts. If you would like to discuss your experience further or need assistance, please contact our support team at support@letsroam.com
.
Thank you again for sharing your thoughts.
Kind regards,
The Let’s Roam Team
Waste of time
We did the Porto scavenger hunt and it was a complete waste of time.
It said entrance fees don’t apply but the majority of the challenges required that you enter the attractions. The questions were either moronically easy or completely wrong, we even asked a member of staff to confirm the question and answer and they said the app was nonsense.
We do scavenger hunts when we visit cities and this was the biggest waste of time and disappointment. Will never use this app or company again.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hi there, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the Porto scavenger hunt did not meet your expectations and that the experience felt frustrating rather than enjoyable.
Our hunts are designed so that attractions can be completed without paying entrance fees, and we regret that this was not clear or did not align with what you encountered on the ground. We also take accuracy very seriously, so hearing that some questions felt incorrect or confusing is concerning and something we will be reviewing with our content team.
We understand that when you regularly do scavenger hunts while traveling, expectations are high, and we’re sorry this experience fell short. While we know this did not provide the experience you were hoping for, we appreciate you bringing these issues to our attention so we can work to improve future hunts.
If you’re open to it, our support team would be happy to review your experience in more detail. You can reach us at support@letsroam.com
.
Beware
I ordered the adventure books for family members at Christmas. They came relatively quick however almost a month later I got an almost $26 charge on my account. I emailed and they said I must’ve clicked on a link on the checkout page. I did not because I remember it saying to be careful not to accidentally click that link. If you have to warn customers to not click something because it’s so easy to do so, your website should be redesigned.
I spoke to customer service through an email and they guaranteed that my money would be back within 10 to 15 days. However, 10 days later not only did I not have my money but they deducted another almost $26 from my account.
I sent another email and they apologized again and said that my money would be returned. That was January 18 and I have not received any of the money back into my account.
At this point, I’m just going to call my bank and dispute the charges and leave reviews wherever I can.
This company obviously can’t be trusted to do the right thing.
Update: 2/11- They have once again taken money out of my account. After multiple emails assuring me that nothing else would come out of my account. Plus this pathetic response they send to reply to my review trying to cover up how they do business. This company has TAKEN money from me again.
Don’t ever waste your time. They are nothing but a SCAM.
8 de janeiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hi there, thank you for taking the time to share your experience. We’re sorry for the frustration this situation has caused, especially after ordering gifts for your family.
After reviewing how these charges occur, we’d like to clarify that the additional charge is tied to an optional offer that appears during checkout and requires a selection to be completed. We understand your feedback that this can feel too easy to select, and we appreciate you sharing that perspective. We pass this kind of feedback directly to our product team so the checkout experience can continue to improve.
Regarding the refund, we understand how disappointing it is to be told a timeframe and not yet see the funds reflected. Refunds are processed through our billing team and, once issued, the posting time depends on the bank or card provider, which can take additional business days beyond our processing window.
We regret that the communication along the way did not give you the reassurance you were expecting. If you would like us to review the current status of your refund and provide a clear update, please reach out to our support team at support@letsroam.com
with your order details, and we’ll be happy to assist further.
Total scam
I purchased 2 annual passes and then accidentally purchased a third. That happened on Dec 8, 2025. I contacted them Dec 9, 2025 and explained what happened. They immediately removed the third membership from my account and said I would get a refund. It is now Feb 3, 2026 and still no refund. I was told on at least 2 calls and 1 email that it was pending but they were swamped with billing requests. The last was in early January when I was told my refund would be processed within 24 hours.
Now they will no longer respond to emails. Do not put your trust in this company. I was willing to use the other two memberships but now will dispute them with my credit card as well.
9 de dezembro de 2025
Opinião espontânea
Resposta da Let's Roam
Hi there, thank you for sharing your experience. We’re sorry for the frustration this situation caused and understand how concerning refund delays can feel.
After reviewing your account, we can confirm that the third membership was removed promptly after you contacted us and that the refund request was submitted to our billing team. Once a refund is approved and processed on our end, the remaining timeline is dependent on the bank or card issuer, which can take additional time to reflect on your statement.
We want to reassure both you and future customers that this was not a case of funds being taken without action or intent to withhold a refund. While higher-than-usual billing volume can affect response times, your request has been handled and was not ignored.
We regret that the communication delay led to a loss of confidence, as that is never our goal. If you would like confirmation details or further assistance, our support team can still help at support@letsroam.com
. We appreciate the opportunity to clarify this publicly.
Very disappointed
I was very happy to see that Lets Roam had a good rating on Trustpilot. My experience has been quite the opposite. I have been overcharged three times the number of packages I purchased. I used their chat feature, which was so unhelpful that I captured screenshots of the entire exchange which lasted almost an hour. When I was able to reach a human, by phone, customer service assured me that refunds would be processed between seven and 10 business days and that was over 40 days ago.
Consider considering that my legitimate purchases were gifts, and activation will start when each recipient starts their first ScavengerHunt, I still have no assurance that they have actually received a gift, and that it’s not a scam. Very disappointed.
29 de janeiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that this situation caused frustration, especially since these purchases were intended as gifts.
After reviewing the account, we can confirm that the purchases are active and available. Gift packages do not activate until a recipient begins their first Scavenger Hunt, so they may appear inactive until redeemed. All valid purchases remain accessible.
We also want to clarify that the additional charges occurred because the Buy & Save option was selected during checkout, which applies multiple packages at a discounted rate. The quantity is shown for review before the order is finalized.
Additionally, the refund for the extra charges has already been processed back to the original payment method. Once issued, the posting time depends on the customer’s bank or card provider and can take additional business days to appear.
We understand how confusion around checkout options and refund timing can be disappointing. We appreciate the opportunity to clarify these details publicly and reassure future customers that this was not a case of missing products or unresolved refunds.
If you still have questions or would like further clarification, please feel free to contact our support team directly at support@letsroam.com
.
St Liz staff explores charms of Oakland.
Fabulous afternoon exploring the downtown Oakland charms with the faculty and staff of St. Elizabeth Elementary School!
28 de janeiro de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you so much for the kind review. We are thrilled to hear that the faculty and staff of St. Elizabeth Elementary School had a fabulous afternoon exploring the charms of downtown Oakland. It is always a pleasure to be part of experiences that bring teams together while discovering new places. We hope to see you again on another adventure soon.
A Experiência Trustpilot
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