Awesome Challenge! Loved exploring à new place and learning the history while doing it! Highly recommend. Beautiful scenery and my dog loved it too
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Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
A empresa respondeu
My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais
A empresa respondeu
Half of the questions required you to be able to enter the buildings, and some were outdated (asking a theatre production company that finished years ago). At the end it was just a walk around Sidmou... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Informações de contacto
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Estados Unidos da América
- 14078089625
- mike@letsroam.com
- letsroam.com
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We were very disappointed with the…
We were very disappointed with the Let's Roam app. We purchased the Merano scavenger hunt, and the setup was straightforward. We started playing and were enjoying it, but after a short break to grab something to eat, we couldn't resume the game. No matter what we tried, it simply wouldn't continue.
Customer support wasn't helpful. They initially responded, but eventually stopped replying altogether without resolving the issue.
The experience ended up ruining what should have been a fun day in Merano. I can't recommend the app based on our experience.
4 de agosto de 2026
Opinião espontânea
Fraudulent website
Fraudulent website! I have attempted to purchase a couple's yearly pass on the 4th July but the website came up with an error code stating there is a problem on their end and to try again which I did. In the end, they debited 8 transactions from my credit card account without any confirmation of purchase. I reached on more than 5 occasions and each time they replied stating it was still open with the billing team and there provided no contacts/ reference whom I can refer to regarding the dispute. Definitely stay away from this website!
4 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you for sharing your experience. We're truly sorry to hear about the issues you encountered with your purchase and understand how upsetting it must have been to see multiple charges after receiving an error message.
Please know that duplicate charges caused by a payment processing issue are not the experience we want for our customers. We also understand your frustration with the delay in resolving your case and the lack of updates while it has been under review.
Our Billing Team investigates these situations carefully to ensure all transactions are reviewed accurately before any adjustments are made. We'd like to look into the current status of your case and help move it toward a resolution. If you haven't already, please reply to your existing support thread or email us at support@letsroam.com with your order details so we can follow up with the Billing Team on your behalf.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter.
Fehlende, nicht einlösbare Codes & kein Support
Ich habe zwei Codes gekauft, dabei nur einen per E-Mail erhalten, aber selbst der erhaltene Code ließ sich technisch nicht einlösen. Der Support ist seit Tagen nicht erreichbar.
27 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid, dass Sie diese Erfahrung gemacht haben. Wir verstehen, wie frustrierend es ist, wenn Sie zwei Codes gekauft haben, nur einen erhalten und dieser sich dann auch noch nicht einlösen lässt.
Das entspricht keinesfalls dem Erlebnis, das wir unseren Kunden bieten möchten. Wir würden Ihren Fall gerne prüfen und eine Lösung für Sie finden. Bitte kontaktieren Sie uns unter support@letsroam.com und teilen Sie uns Ihre Bestellnummer oder die E-Mail-Adresse mit, die Sie für den Kauf verwendet haben. Wir werden den fehlenden Code sowie das Einlösungsproblem umgehend untersuchen und Ihnen schnellstmöglich weiterhelfen.
Vielen Dank für Ihre Geduld. Wir hoffen, die Angelegenheit bald zu Ihrer Zufriedenheit klären zu können.
Awesome Challenge
Awesome Challenge! Loved exploring à new place and learning the history while doing it! Highly recommend. Beautiful scenery and my dog loved it too
30 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you so much for your wonderful review! We're thrilled to hear you had an awesome time exploring a new place, discovering its history, and enjoying the beautiful scenery. It makes us even happier to know your dog had a great time joining the adventure too!
We truly appreciate your recommendation and hope to be part of many more memorable outings for you both. Happy exploring!
Great way to get out and learn about…
Great way to get out and learn about our city. A lot of fun.
29 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for your wonderful review! We're so glad you had a great time exploring your city with us. It's fantastic to hear you enjoyed getting out, discovering local highlights, and having fun along the way. We truly appreciate your support and hope you'll join us for another Let's Roam adventure soon!
Geldverschwendung!!!
UPDATE: den Support Handbuch natürlich schon vor der Bewertung hier kontaktiert… war genauso enttäuschend wie die Erfahrung an sich. Standardtext mit Verweis auf die Refund Policy. Das war’s bisher.Nach meiner erneuten Nachricht, in der ich die technischen Probleme genauer beschrieben habe, wurde mir eine erneute Bearbeitung zugesichert. Mal sehen…
Wir hatten eine äußerst enttäuschende Erfahrung.
Die App ist schlecht programmiert und insgesamt sehr benutzerunfreundlich. Die Übersetzungen waren häufig fehlerhaft oder unverständlich, und viele der Fragen, die beantwortet werden mussten, ergaben überhaupt keinen Sinn.
Noch schlimmer war jedoch, dass sich einer unserer Teilnehmer aufgrund eines technischen Problems mit der App nicht einloggen bzw. einchecken konnte. Dadurch waren wir gezwungen, ein zusätzliches Ticket zu kaufen – obwohl der Fehler eindeutig auf Ihr System zurückzuführen war.
Wir haben uns an Ihren Kundenservice gewandt, jedoch wurde uns lediglich mitgeteilt, dass für das ungenutzte Ticket keine Erstattung möglich sei. Das ist für uns in keiner Weise nachvollziehbar, da die zusätzlichen Kosten ausschließlich durch den technischen Fehler Ihrer App entstanden sind.
Wir erwarten, dass Sie diesen Fall erneut prüfen, uns nachvollziehbar erläutern, warum eine Erstattung abgelehnt wurde, und eine angemessene Lösung anbieten. Nach dieser Erfahrung können wir Ihren Service leider nicht weiterempfehlen und werden ihn künftig nicht mehr nutzen.
25 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.
Wir entschuldigen uns für die technischen Schwierigkeiten, die Sie mit der App erlebt haben, sowie für die Probleme mit den Übersetzungen. Wir verstehen, wie frustrierend es gewesen sein muss, insbesondere wenn dadurch zusätzliche Kosten entstanden sind.
Wir möchten Ihren Fall gerne noch einmal prüfen. Bitte kontaktieren Sie uns unter support@letsroam.com und teilen Sie uns Ihre Bestellnummer oder die E-Mail-Adresse mit, die Sie für die Buchung verwendet haben. Unser Team wird den Vorfall erneut untersuchen und Ihnen eine ausführliche Rückmeldung sowie, falls angemessen, eine passende Lösung anbieten.
Vielen Dank, dass Sie uns auf diese Probleme aufmerksam gemacht haben. Ihr Feedback hilft uns dabei, unsere App und das Gesamterlebnis für unsere Gäste kontinuierlich zu verbessern.
Kann mich den deutschen Bewertungen nur…
Kann mich den deutschen Bewertungen nur anschließen. einfach verschwendetes Geld. Man erfährt nichts, guckt sich nichts an und soll einfach nur ständig Fotos machen. Fragen, die auf Deutsch gestellt werden, müssen auf Englisch beantwortet werden. Hier würde ich gerne mein Geld zurück haben, da wir die Schnitzeljagd nicht gespielt haben. Wir haben lieber eine eigene Tour gemacht. Auf jedenfall nicht kaufen!!!!
27 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo,
es tut uns leid zu hören, dass die Schnitzeljagd nicht Ihren Erwartungen entsprochen hat.
Unser Ziel ist es, eine selbstgeführte Tour mit interaktiven Aufgaben, Rätseln und Fotomissionen zu bieten. Wir verstehen jedoch, dass dieser Stil nicht für jeden das ist, was er sich unter einer Stadtführung vorstellt. Vielen Dank auch für den Hinweis zu den englischen Antworten auf deutschsprachige Fragen. Das sollte nicht die Erfahrung sein, die wir unseren deutschsprachigen Kunden bieten möchten, und wir werden dieses Feedback an unser Team weitergeben.
Wenn Sie Ihr Ticket nicht genutzt haben und eine Rückerstattung wünschen, wenden Sie sich bitte direkt an unser Support-Team unter support@letsroam.com. Geben Sie dabei bitte Ihre Bestellnummer an, damit wir Ihren Fall prüfen können.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen.
The app was not working
The app was not working. Customer Service was not available. And you are stucked with a subscription. I would not recommendent this company. Bad service.
14 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that the app wasn't working as expected and that you were unable to reach our support team when you needed assistance. We understand how frustrating that experience must have been, especially if it impacted your subscription.
We'd appreciate the opportunity to look into what happened and help resolve any app or billing concerns. Please contact us at support@letsroam.com with the email address associated with your account and any details about the issue you encountered. Our team will review your case and work toward a resolution as quickly as possible.
We appreciate your feedback, as it helps us improve both our app and our customer support experience.
This is a fraudulent app designed to…
This is a fraudulent app designed to get images and personal data of you and locations to resell them. They dont offer refund and there are no games.
24 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you for sharing your concerns. We're sorry to hear that your experience left you with this impression.
We'd like to clarify that Let's Roam does not operate as a fraudulent service. Our app provides self-guided scavenger hunts and other interactive experiences, and any permissions requested by the app—such as access to your location or camera—are used to enable gameplay features like navigation and optional photo challenges. We do not collect personal data for resale.
We also understand that refund requests can be frustrating. While refunds are reviewed in accordance with our policies, we're always happy to take another look at individual cases.
Please contact us at support@letsroam.com with the email address associated with your account and any additional details about your experience. We'd appreciate the opportunity to investigate your concerns and work toward a resolution.
Thank you for your feedback.
Didn’t work at all! AVOID
I never received a confirmation email, support was non existent until the next day and then the moment had passed so I couldn’t use the ticket anymore as I was no longer in that city. Asked for a refund twice and still not getting one. Avoid at all costs - absolute scam
22 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
We're very sorry to hear about your experience. We understand how disappointing it is when you're unable to use your ticket while traveling, especially if you didn't receive your confirmation email and couldn't get assistance in time.
This is not the experience we want our customers to have. We'd like to review what happened with your booking, including the missing confirmation email, the support delay, and the status of your refund requests.
Please contact us at support@letsroam.com with the email address used for your purchase and any booking details you have. Our team will investigate your case thoroughly and work with you to find an appropriate resolution.
We appreciate your feedback and the opportunity to make this right.
Not Good
Honestly, not a fun experience at all. It started out okay. I set up a scavenger hunt for my wife on her birthday and then when we tried to go from location to location there was nothing available to find through each destination. The directions kept taking us to peoples houses, we walked for miles with no clear destinations whatsoever, leaving us very unsatisfied. When I approached about getting a refund due to the unsatisfactory they told me I’d receive a notice within 5-10 days of either being refunded my money or getting complementary tickets. I received neither and when I tried to reach back out I was completely ghosted again. I really wanted to enjoy this experience but it was dreadful from the start and I’d highly not recommend using them, especially since the customer service was dreadful. Still holding out hope they get back to me, but I doubt it.
10 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you for taking the time to share your experience. We're very sorry to hear that your wife's birthday scavenger hunt didn't go as planned. Being directed to incorrect locations and not finding the expected stops is certainly not the experience we want anyone to have, especially for such a special occasion.
We're also sorry to hear that you haven't received the follow-up you were promised regarding your refund request. We understand how frustrating it must be to feel left waiting without an update.
We'd like to make this right. Please email us at support@letsroam.com with your booking details or the email address associated with your purchase, and mention your Trustpilot review. We'll review what happened with the hunt, investigate why you didn't receive a follow-up, and ensure your case is resolved as quickly as possible.
We appreciate your honest feedback, as it helps us identify issues with our hunts and improve both our product and our customer support. We hope you'll give us the opportunity to turn this experience around.
Bloß nicht in Deutschland nutzen
Wir waren mit unseren Kindern in Eisenach unterwegs und als ich mich online nach kinderfreundlichen Aktivitäten erkundigt habe, wurde mir die App empfohlen. Da wir in Saragossa schonmal positive Erfahrungen mit einer digitalen Schnitzeljagd (das war allerdings ein anderer Anbieter) gesammelt hatten, habe ich nicht lange gezögert und das Ticket gekauft. Leider ein Fehler, denn ich kann mich den deutschsprachigen Kritiken hier nur anschließen. Fragen wurden zwar auf Deutsch gestellt, als korrekte Antwort hätte man aber etwas Englisches eingeben müssen. Die Zeit für die einzelnen Stationen war teilweise viel zu schnell rum. Wir sind zum Beispiel auf der Wartburg gestartet und uns war nicht klar, dass man maximal 60 Minuten Zeit hat bis man bei der nächsten Station sein muss. Fazit: Wir sind aus der App geflogen, mussten uns neu einloggen und die Inhalte / Fotos zu den bereits erledigten Stationen waren verloren. Wir konnten die Schnitzeljagd also gar nicht vollenden, was wiederum total frustrierend war. Hinzu kommt, dass mir Let‘s Roam (warum auch immer) 2x Geld abgebucht hat. Für andere Städte (eventuell in den USA?) mag die App brauchbar sein, hier in Deutschland würde ich sie aber niemandem empfehlen!
10 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns sehr leid, dass die Schnitzeljagd in Eisenach Ihre Erwartungen nicht erfüllt hat – insbesondere, da Sie bereits positive Erfahrungen mit einer ähnlichen Aktivität gemacht hatten.
Wir verstehen, wie frustrierend es gewesen sein muss, dass die Fragen zwar auf Deutsch gestellt wurden, die Antworten jedoch auf Englisch eingegeben werden mussten. Ebenso bedauern wir, dass das Zeitlimit zum Verlust Ihres Fortschritts geführt hat und Sie die Schnitzeljagd dadurch nicht abschließen konnten. Besonders entschuldigen möchten wir uns auch für die doppelte Abbuchung – das sollte selbstverständlich nicht passieren.
Bitte kontaktieren Sie uns unter support@letsroam.com und geben Sie die E-Mail-Adresse an, mit der Sie die Buchung vorgenommen haben. Erwähnen Sie dabei bitte auch Ihre Trustpilot-Bewertung. Wir werden den doppelten Zahlungseinzug prüfen, die Probleme mit Ihrer Buchung untersuchen und gemeinsam mit Ihnen eine passende Lösung finden.
Vielen Dank für Ihr ehrliches Feedback. Es hilft uns dabei, unsere App, unsere Übersetzungen und das Erlebnis unserer internationalen Schnitzeljagden kontinuierlich zu verbessern. Wir hoffen, dass wir die Gelegenheit bekommen, die Situation wieder gutzumachen.
Waste of time
The app was clunky/painful and once we got it started it was not a scavenger hunt. It was a quiz with questions aimed at children and not surprise at where it was taking you. It just told you a route up front. Maybe good for families if you can get passed the amount of person details it asks for and access to camera which was not advertised. Would not recommend
18 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand how frustrating it can be when the app feels difficult to use, especially when you're looking for a fun and seamless activity. Our scavenger hunts are designed to combine trivia, photo challenges, and exploration, but we recognize that this style may not be what everyone expects from a scavenger hunt.
Regarding the permissions, access to features like the camera is only requested so participants can complete optional photo and video challenges. We appreciate your feedback that this could be communicated more clearly before starting the experience, and we'll share your comments with our product team.
If there's anything we can do to help or if you'd like us to review your experience, please reach out to us at support@letsroam.com. We'd be happy to assist.
Thank you again for your honest feedback. It helps us continue improving the experience for future customers.
Don’t bother
I’m wondering if this is written by a real person or AI. It’s not worth the money. It’s frustrating, the clues don’t match with the location. You’re sent in the wrong direction. Disappointed.
10 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and didn't meet your expectations.
Our scavenger hunts are created by our content team, not generated by AI, and we regularly review and update them based on customer feedback. If clues pointed you in the wrong direction or didn't match the locations, we'd really like to investigate so we can correct any issues.
Please contact us at support@letsroam.com with the city where you played or your booking details. Our team will be happy to review your experience and work toward a resolution.
We appreciate your feedback, as it helps us improve the experience for future players.
UPDATE: Customer service experience marginal
Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This isn't a reflection of any of the scavenger hunts, etc.
UPDATE: Customer service did call me back after an extensive hold period. During our call they resolved all my issues. I upgraded my score for them, but they still need improvement.
10 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
Thank you for sharing your feedback. We're sorry to hear about your experience with our customer support.
Our chatbot is intended to help with common questions and connect customers with the right resources, but we understand it can be frustrating when it doesn't address your specific issue. We also have a live support team available, and we're sorry if we fell short in making that connection.
If your issue is still unresolved, please email us at support@letsroam.com with the details, and one of our team members will personally review your case and assist you.
We appreciate your feedback, as it helps us improve our support experience.
We enjoyed using this app to explore…
We enjoyed using this app to explore Port Townsend!
8 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
hank you for your wonderful review! We're so glad you enjoyed exploring Port Townsend with our app. It's great to hear that your scavenger hunt made discovering the area even more fun. We appreciate you choosing us and hope to see you on another adventure soon!
Complete waste of time and money
Complete waste of time and money. Everything is AI generated and dont make any sense!
7 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is when an activity doesn't feel engaging or worthwhile.
Our scavenger hunts are designed by our team to encourage exploration and interaction with each location, and while we do use technology to help create and improve parts of the experience, we strive to ensure the content is fun, accurate, and meaningful. We're sorry that this wasn't your impression.
We'd appreciate the opportunity to learn more about what specifically didn't make sense during your hunt so we can review and improve it. Please reach out to us at support@letsroam.com with your booking details and the city you visited, and we'll be happy to look into your feedback.
Thank you for taking the time to share your experience.
Terrible time with installing and using…
Terrible time with installing and using the app. Wanted to use the scavenger hunt while our Granddaughter was visiting from out of town. Too overly complicated for a senior user like me. Could not use and of the purchased tickets and was denied a refund. Anyway, live and learn.
1 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for sharing your feedback. We're very sorry to hear that you had a frustrating experience with the app, especially when you were hoping to enjoy the scavenger hunt with your granddaughter during her visit.
We understand that our app experience may not have been as intuitive as it should have been, and we appreciate you highlighting the challenges you faced. Our goal is to create experiences that are enjoyable and accessible for everyone, and feedback like yours helps us identify areas where we can improve.
We're also sorry to hear about your disappointment regarding the refund outcome. If you haven't already, we'd encourage you to reach out to our support team at support@letsroam.com with your booking details so we can review your experience once more and see if there's anything further we can do to assist.
Thank you again for taking the time to share your experience, and we wish you and your family all the best.
My kids had fun in Kailua-Kona on Let's Roam
My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a guide, and each member of our team/family had their own role, which also ensured everyone was engaged the way they preferred. Two things make this app merely ok. The first is, the challenges that were not about Hawaii or Hawaiian culture, exploration, art or navigation were a disappointment -- and the were a lot of them. (We will do a scavenger hunt about other countries or cities when we visit there, but we wanted to get to know the place we were actually visiting during this hunt.) It is also disappointing that you can't download the photos you took from the scavenger hunt after it's over. Overall, this is a fine way to pass the time in a new-to-you city and have some low-key fun doing it. The kids will have a blast, especially if they get to solve it themselves.
2 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for taking the time to share such thoughtful feedback about your experience in Kailua-Kona. We're delighted to hear that your family had fun exploring Old Town and that the role feature helped keep everyone engaged in a way that suited them. It's especially wonderful to know that your kids had a blast solving the challenges together.
We also appreciate your constructive feedback regarding the challenge content. We understand your desire for a more location-specific experience that focuses on the culture, history, art, and unique aspects of Hawaii, and we'll be sure to share your comments with our team as we continue improving our hunts. Your perspective is incredibly valuable as we work to create experiences that feel more immersive and connected to each destination.
We're sorry to hear about the disappointment with photo access after completing the hunt. Feedback like yours helps us identify opportunities to improve the overall experience for our customers.
Thank you again for choosing Let's Roam as part of your family's Big Island adventure. We appreciate your recommendation for families and hope to welcome you on another scavenger hunt in the future!
Total waste of money in evening
Whilst this was a good way to somewhat explore a new city, we were left very disappointed. We decided to do this as a late evening activity, we checked the app and recommendations several times, all of which is specifically stated that the challenges could be completed any time, as you do not need to go into the locations to complete them. So upon starting it, there were challenges for the inside of every single location ( which you’d have to pay for if it was daytime anyway!!!! ) so as much as we got to see the city, we couldn’t complete at least 1/3 of each of the location challenges!!! Alongside this, upon finishing the hunt, when trying to press ‘finish hunt’ it says congratulations on finishing, here’s a discount, and doesn’t allow you to submit it unless you sign up to a membership!!!! Bloody pointless and a total waste of money, just look up near by landmarks and find an online quiz 🫠 side note I think it would be great for kiddos during daytime just disappointed with the lack of correct information on their site!
3 de julho de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience did not meet your expectations, especially after choosing the hunt as an evening activity based on the information provided.
We understand how frustrating it must have been to encounter challenges that required access to locations that were closed at the time of your visit. Our goal is to create experiences that can be enjoyed flexibly, and we appreciate you highlighting where the experience did not align with those expectations. We will share your feedback with our team as we continue to review and improve our challenge content and guidance.
We're also sorry for the confusion you experienced at the end of the hunt regarding the completion process and membership offer. Completing a hunt should be a straightforward experience, and we appreciate you bringing this to our attention.
That said, we're glad to hear you were still able to explore and enjoy parts of the city, and we appreciate your note that the experience could be enjoyable for families with children during the daytime.
If you'd be willing to share more details about the specific hunt you completed, please reach out to us at support@letsroam.com. We'd welcome the opportunity to review your experience further and assist where possible. Thank you again for your feedback—it helps us improve future adventures for everyone.
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