Awesome Challenge! Loved exploring à new place and learning the history while doing it! Highly recommend. Beautiful scenery and my dog loved it too
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Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
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My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais
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Half of the questions required you to be able to enter the buildings, and some were outdated (asking a theatre production company that finished years ago). At the end it was just a walk around Sidmou... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Informações de contacto
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Estados Unidos da América
- 14078089625
- mike@letsroam.com
- letsroam.com
3,5
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 89% das suas opiniões negativas
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Resposta da Let's Roam
Hi,
Thank you for your kind review! We’re so happy to hear you loved the family adventures and had a great time together.
Creating fun experiences that bring families closer is exactly what we aim for, and we truly appreciate you sharing your feedback. We hope to join you on another adventure again soon!
Sincerely,
Let’s Roam Team
Activité choisie sur Beaune
Activité choisie sur Beaune. Une chasse au trésor ??? Des questions et énigmes qui n'ont rien à voir avec les points d'intérêts. Des réponses à trouver en anglais ! Des défis sans grand intérêt. A revoir ! Impression de m'être bien faite avoir et d'avoir dépensé 22 euros pour pas grand chose ! Très decevant...
30 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Bonjour,
Merci pour votre retour et nous sommes sincèrement désolés d’apprendre que votre expérience à Beaune n’a pas été à la hauteur de vos attentes.
Nous comprenons votre frustration, notamment concernant le manque de lien entre les questions et les points d’intérêt, ainsi que l’utilisation de l’anglais au lieu du français. Ce n’est pas l’expérience que nous souhaitons offrir. Nos parcours sont censés être engageants, pertinents et faciles à suivre.
Nous comprenons également votre ressenti concernant le rapport qualité-prix. Nous ne voulons jamais que nos clients aient l’impression de ne pas en avoir pour leur argent.
Nous aimerions avoir l’occasion de corriger cela. Merci de nous contacter à support@letsroam.com avec les détails de votre réservation afin que notre équipe puisse examiner votre dossier et vous aider.
Merci encore pour votre retour, il nous aide à nous améliorer.
Cordialement,
L’équipe Let’s Roam
Stay Away from this scam app!
If you’re looking to waste money and test your patience, Let’s Roam is perfect.
Prepaid tickets? Useless. The app wouldn’t let us start, so we were effectively forced to buy another ticket just to begin. Nothing says “great customer experience” like paying twice for the same thing.
Adding a friend? Also broken. So much for a “social” activity — we ended up sharing one phone like it’s 2005.
The app itself is a masterpiece of poor design: slow, glitchy, crashes constantly, and drains your battery for good measure. It feels less like a finished product and more like an abandoned beta.
At best, this is incompetence. At worst, it feels deliberately set up to push you into spending more just to make it work.
Requested a refund — not holding my breath.
Save your time, save your money, and avoid.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Let's Roam
Hi,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback.
What you’ve described regarding prepaid tickets, starting the activity, and adding a friend is not the experience we intend to deliver. If you were prompted to purchase an additional ticket or were unable to access your original purchase, that should not have happened, and we’d like to investigate this right away.
We also understand your frustration with the app performance and stability. Crashes, lag, and difficulty using core features like social play are not acceptable and are being actively worked on by our team.
We take concerns about billing, access, and app reliability very seriously. Please reach out to support@letsroam.com
with your order details so we can review what happened and work toward a resolution, including any duplicate charges if applicable.
Sincerely,
Let’s Roam Team
Faulty checkout process charged me…
Faulty checkout process charged me twice. Enquired about a refund and was told it wasn’t possible. It has really soured the whole thing which looked like something I could enjoy doing regularly as I travel a lot. I don’t even feel like using the original two tickets I bought now.
28 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Hi there,
We’re really sorry to hear about your experience—that’s understandably frustrating, especially when you were looking forward to using this while traveling.
Being charged twice is definitely not the experience we want for our customers, and we’re concerned to hear you were told a refund wasn’t possible. That doesn’t sound right, and we’d really like to take another look at this for you.
Please reach out to us at support@letsroam.com with your booking details and any screenshots or references of the duplicate charges. We’ll escalate this with our team right away and do everything we can to make it right.
We truly appreciate you giving us a try, and we hope we can turn this around for you.
Best,
Let’s Roam Team
Appli sans intérêt
Appli sans intérêt
Sur Saint Malo, les questions posées sont sans intérêt.
Il existe des chasses aux trésors gratuité pour les enfants au syndicat d'initiative bien plus intuitive !!
22 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Bonjour,
Merci pour votre retour—nous sommes désolés d’apprendre que l’expérience à Saint-Malo n’a pas répondu à vos attentes. Nous comprenons à quel point il est important que les questions et activités soient engageantes et intéressantes.
Nos chasses sont conçues pour offrir un mélange d’exploration, d’anecdotes et de défis, mais nous savons que l’expérience peut varier selon les lieux et les préférences. Votre avis est précieux, et nous le partagerons avec notre équipe afin d’améliorer continuellement notre contenu.
Si vous le souhaitez, nous serions ravis de vous proposer une solution ou de vous recommander une autre chasse qui pourrait mieux correspondre à vos attentes. N’hésitez pas à nous contacter à support@letsroam.com
—nous serons heureux de vous aider.
Cordialement,
L’équipe Let’s Roam
Technical difficulties meant no hunt and there is no support at all
This is a very disappointing experience and I would strongly recommend that you don't waste your money on one of their scavenger hunts. I pre-paid for a hunt in the Icelandic town of Akureyri. I created an account and applied the code so that I was all ready to start the hunt when we arrived. We located the start point and I was there with my phone but when I tried to sign into my existing account (I tried with both my phone number and email sign in details) it just created a new account. Hence, when I went to start the hunt, it said that my voucher was already applied. There was no way to get to my original account with the valid voucher and the 'help' function was offline due to the time difference (trying to do an activity anywhere other than the US is going to be problematic if you need help). We only had that one afternoon to do the hunt and so will never know if it was any good or not as my only option was to pay for the whole experience again and I didn't want to do that, having paid already. Just as well in hindsight, as there is zero customer support from this company - all my emails have been ignored and I am currently pursuing a refund via my credit card company. Avoid at all costs and pick a downloadable walking tour from a reputable company instead as this outfit is a scam - they take your money and leave you high and dry when you need them. Very disappointing indeed.
16 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Hi there,
We’re really sorry this happened, especially since you only had a limited time in Akureyri to enjoy the hunt. That’s incredibly frustrating, and we completely understand why this left such a negative impression.
What you experienced sounds like an account mismatch issue, where signing in with a different method (phone vs. email) can accidentally create a second account. When that happens, the voucher can appear as already used even though it’s tied to the original login. That’s absolutely not the experience we want for our customers.
We also want to clarify that support is available outside of U.S. hours, but we recognize that not being able to reach someone immediately in that moment made things much worse, and that’s on us to improve. For real time support, you can also use the live chat available on our website.
We’d really like to make this right for you. It’s not our intention to leave anyone without help, and your emails should not have gone unanswered. Please reach out to us at support@letsroam.com
with the details of your booking, or resend your original message, and we’ll prioritize your case right away. We can help recover your original account and ensure your ticket is usable.
Again, we’re very sorry for the inconvenience and disappointment caused here. We truly appreciate you bringing this to our attention, and we’d value the chance to resolve it for you.
Very misleading experience
Very misleading experience, all the tasks were generic and had nothing to do with the local area and involved mainly taking selfies or were pointless like "see if you can find 5 different pizza restaurants" in a town that doesn't even have one (not that you would want to waste time looking for 5 pizza restaurants to snap on your phone.)
We thought this was going to be a hunt with a guide or something but no this is purely and app that gives very poorly thought out activities and with zero money going back in to the local economy of the town you are visiting.
Avoid like the plague!
19 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Hi, thank you for sharing your feedback. We’re sorry to hear this experience didn’t meet your expectations.
Our scavenger hunts are designed as self-guided, app-based activities meant to encourage exploration, light challenges, and photo-based tasks you can complete at your own pace. They are different from a guided tour, so we’re sorry if that wasn’t clear before you started.
We also understand your concern about the local relevance of some tasks. The experience is designed to work across many locations, but we hear your feedback that it felt generic in this case and not well aligned with the town you visited. That’s not the experience we want for our customers, and we will share this with our content team for review.
If you’d like to discuss your experience further, feel free to reach out to us at support@letsroam.com. We appreciate you taking the time to share your thoughts, it helps us improve.
Wenig Spaß für viel Geld
Wow. Keine Ahnung wo überhaupt positive Bewertungen herkommen, aber die Schnitzeljagd die wir gemacht haben war ein kompletter Reinfall. Wir wurden einmal durch die Stadt geleitet und mussten dabei Aufgaben lösen. Wir waren als Familie unterwegs. Die Aufgaben für die Kinder bis 10 waren zu großen Teilen auf Englisch und ansonsten schlecht übersetzt, also für Kinder quasi unlösbar. Ansonsten hatten die Aufgaben wenig mit den örtlichen Gegebenheiten zu tun (macht eine Video auf dem alle Wellenbewegungen machen 🫠) und waren allesamt langweilig und einfallslos. Man merkt, dass nicht vor Ort recherchiert wurde und einfach ein 0815 Schema auf jeden Ort gepresst wird. Spaßfaktor -100. Dafür ganz schön teuer. Sehr enttäuschend und nicht empfehlenswert.
17 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung so ausführlich zu teilen. Es tut uns wirklich leid zu hören, dass die Schnitzeljagd für Ihre Familie enttäuschend war.
Unsere Erlebnisse sind als selbstgeführte App-Abenteuer konzipiert, die für verschiedene Altersgruppen und Orte funktionieren sollen. Wir verstehen aber sehr gut Ihren Punkt, dass die Aufgaben für Kinder nicht gut zugänglich waren und die Übersetzungen nicht ausreichend geholfen haben. Das sollte so nicht sein, besonders wenn Familien gemeinsam spielen.
Auch Ihr Feedback zur lokalen Relevanz der Aufgaben nehmen wir ernst. Die Idee ist, Orte spielerisch zu entdecken, aber wir sehen, dass es in Ihrem Fall eher generisch und nicht passend zur Umgebung wirkte. Das entspricht nicht dem Anspruch, den wir an unsere Inhalte haben, und wir geben das intern weiter zur Prüfung und Verbesserung.
Wenn Sie möchten, können Sie uns auch direkt unter support@letsroam.com
kontaktieren, damit wir uns Ihren Fall genauer ansehen können.
Vielen Dank nochmals für Ihr ehrliches Feedback, auch wenn es schade ist, dass wir Sie diesmal nicht überzeugen konnten.
This was so much fun for a quirky and…
This was so much fun for a quirky and adorable date night experience. 10/10
15 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Thanks so much for your kind review! We’re thrilled to hear you had such a fun and quirky date night experience. It means a lot to us that you enjoyed it so much, 10/10 is amazing! We hope to see you on another adventure soon.
Super fun exciting way to be silly on a…
Super fun exciting way to be silly on a late night scavenger hunt date night
15 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Thanks so much for the great review! We’re really happy to hear you had a super fun and exciting date night. It sounds like you had a great time being silly on your late night scavenger hunt, and that’s exactly the kind of experience we love to create. Hope to see you on another adventure soon!
It was fun and I felt like I was closer…
It was fun and I felt like I was closer to my team!
15 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Thanks so much for your review! We’re really happy to hear you had fun and felt closer to your team during the experience. That’s exactly the kind of connection we hope to create. We appreciate you joining us and hope to see you on another adventure soon!
Resposta da Let's Roam
Hi there,
Thank you so much for your kind review. We’re really glad to hear you had a nice experience.
We appreciate you taking the time to share your feedback and hope to see you on another adventure soon with the Let's Roam.
Best regards,
The Let’s Roam Team
MAUVAIS
Achat d'un seul billet pour la ville de Niort...
Impossible de l'utiliser car rien ne fonctionnait sur place. Mon compte bancaire a bien été débité mais je reçois toujours des mails m'invitant à "poursuivre mon achat" car il semblerait que " je n'ai pas payé". Lorsque je veux me désabonner des mails en suivant le lien je tombe systématiquement sur la page 404 ...
Je constate que les avis positifs concernent principalement les USA..
Pour la France, je déconseille cette application .
8 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Bonjour,
Merci d’avoir pris le temps de partager votre avis, et nous sommes vraiment désolés pour l’expérience frustrante que vous avez eue.
Ce que vous décrivez ne correspond pas à l’expérience que nous souhaitons offrir avec l’application Let's Roam. Si votre paiement a bien été débité mais que l’activité ne s’est pas débloquée correctement et que vous recevez encore des emails vous demandant de “finaliser votre achat”, cela indique généralement un problème de synchronisation ou de compte que notre équipe support doit corriger manuellement.
Nous nous excusons également pour le souci avec le lien de désinscription et la page 404. Cela ne devrait pas se produire et nous allons le signaler immédiatement à notre équipe.
Nous prenons les retours de tous les pays très au sérieux, y compris la France, et nous travaillons activement à améliorer la fiabilité et l’expérience utilisateur dans toutes les régions.
Merci de nous contacter directement à support@letsroam.com afin que nous puissions retrouver votre compte, confirmer votre achat et résoudre le problème au plus vite.
Cordialement,
L’équipe Let’s Roam
Resposta da Let's Roam
Hi there,
Thank you for your review! We’re glad to hear everything worked well and that you enjoyed the experience.
We appreciate the helpful note as well. Our adventures with the Let's Roam are designed to be played solo or in teams, and having multiple phones can definitely make it easier for larger groups to stay involved.
Thanks again for playing, and we hope to see you on another adventure soon!
Best regards,
The Let’s Roam Team
Resposta da Let's Roam
Hi there,
Thank you so much for your kind review! We’re really happy to hear you found it very fun and informative.
We truly appreciate the recommendation and are glad you enjoyed your experience with the Let's Roam. Hope to see you on another adventure soon!
Best regards,
The Let’s Roam Team
Truly enjoyed this with the kids awesome
Truly enjoyed this with the kids. Very interactive got them engaged and totally loved it .
5 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
That’s wonderful to hear! 😊 We’re so glad you and your kids had an awesome time and stayed engaged throughout the adventure. Thanks for sharing your experience—it means a lot to us! We hope to see you on another adventure soon!
Die deutsche Tour war schlecht KI…
Die deutsche Tour war schlecht KI übersetzt mit vielen Fehlen und hat keine zusätzlichen Stopps gehabt zu denen die man eh automatisch angelaufen wäre.
29 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Vielen Dank für Ihr Feedback – es tut uns wirklich leid, von Ihrer Erfahrung zu hören.
Es ist enttäuschend zu erfahren, dass die deutsche Tour schlecht übersetzt wirkte und nicht die Qualität oder zusätzlichen Stopps geboten hat, die Sie erwartet haben. Das entspricht nicht dem Erlebnis, das wir unseren Kunden bieten möchten.
Wir arbeiten kontinuierlich daran, unsere Übersetzungen und Inhalte zu verbessern, und Ihr Feedback hilft uns sehr dabei, Schwachstellen zu erkennen. Wenn Sie möchten, wenden Sie sich bitte an unser Support-Team, damit wir uns das genauer ansehen und eine Lösung für Sie finden können.
What a great family activity
What a great family activity! We have such a great time exploring confederation park! It's normally out of the way for us so this got us moving.
4 de abril de 2026
Opinião espontânea
Resposta da Let's Roam
Thank you so much for the amazing review! 😊
We’re thrilled to hear you had such a great time exploring Confederation Park—what a perfect way to turn a day out into a fun family adventure! It’s especially awesome that it got everyone moving and discovering a place you don’t usually visit.
That’s exactly the kind of experience we hope to create, and we’re so glad it made for a memorable outing for your family. We hope to see you on another adventure soon!
Resposta da Let's Roam
We’re really sorry to hear that you feel this way—that’s definitely not the experience we want anyone to have.
We’d genuinely like to understand what happened so we can help make things right. Could you please reach out to our support team at support@letsroam.com
with more details about your experience?
Your feedback is important to us, and we’re here to assist you every step of the way.
Find a better way to spend your afternoon.
Summary: don't bother. This company doesn't care about the quality of their product. The app routinely crashed, one location on our list had been demolished over a decade ago, and the app prematurely ended our visit at our last location, locking us out.
My team of six were really excited to do this scavenger hunt of Old Town Murfreesboro. The Boro is a pretty, medium-sized city with a lot of history, including being Tennessee's first capital. We bought T-shirts, cancelled other events, and made this a priority.
While we enjoyed the time together, the Let's Roam experience left a lot to be desired. Our starting point was an intersection in a residential neighborhood that was over 20 minutes from any of our destinations. Why?? This makes zero sense, and had plenty of residents wondering why we were in their neighborhood.
Throughout our trip, the app routinely crashed or locked us out. Looking through other reviews over the years, this has been a recurring problem. It appears the company has done little to fix it.
The app had us looking in downtown Murfreesboro for the Princess Theater. This theater had been demolished over a decade ago. A new building is on that site, hosting a restaurant. The app's hint about having a JC Penney in view didn't help, as the JC Penney had moved from that location over a decade ago. Does anyone at Let's Roam check their facts?
At our final location at Oaklands Mansion, the app asked a question about how many rooms were in the mansion when the Maney family lived there, and directed us to a plaque for the answer. The plaque had three conflicting answers. The mansion started in 1815 with only 2 rooms, but by 1884 when the Maney family left there were 18. We answered 18 and the app marked it wrong.
The app closed our trip at Oaklands Mansion before we finished with our answers, locking us out with a mission complete message and no way to reopen. This cost us plenty of points and caused us to lose our neighborhood competition.
The app also asked us to write a review, but that review required our team to 'unpause', putting more time on the clock and costing us more points.
Overall, Let's Roam turned what should have been a good time into frustration with a faulty app, looking for locations that didn't exist, and locking us out before we had finished. Find a better way to spend your afternoon. This isn't it.
31 de março de 2026
Opinião espontânea
Resposta da Let's Roam
Hi there,
I’m really sorry to hear about your experience, especially after all the effort your team put into planning the day. It’s completely understandable how frustrating it must have been to deal with outdated locations, confusing directions, and technical issues that affected your game.
We’d really like to take a closer look at what happened and help make things right. Could you please let us know which location this scavenger hunt took place in? That will help us review the route and the questions you encountered.
Please also reach out to us at support@letsroam.com
so we can look into the app issues further and work toward a resolution with you.
We truly appreciate you sharing this feedback, and we’re sorry we didn’t meet your expectations this time.
Best regards,
The Let’s Roam Team
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