Lex Blinds Opiniões 

Lex Blinds yet again provided an outstanding service from start to finish. We use Lex Blinds for all of our projects and can not fault them. All of our projects are New Builds and the fitters always arrive on site on time and always provide a clean and tidy service without any complications.

We picked Lex from three local quotes because they were the cheapest. With hindsight that was a mistake. They started the process in November 2022 and finished on 23 June 2023. During the first blind fitting, there were (1) mistakes with the finishes, (2) poor installation on many of the windows (3) damage to our walls and (4) one of the three fitters had an appalling attitude, who we asked to leave our home (rude and argumentative). On the second visit they cut most of the blinds too short to correct the previous errors and tried to sell it to us that the top roller should be showing bare metal (over the fabric). It took various visits to gain agreement to have the blinds remade. On one occasion the 'CEO' (laughable) Rocky was supposed to visit (they called a 'quality inspection meeting') and 'Rocky' didn't bother turning up, he sent a fitter instead without notice after we took a day off to be at home for the big 'CEO' experience (I wasn't aware Lex were a FTSE 100 company!). On the third visit we had further examples of poor fitting and they damaged our brand new front door, crashing a tool bag into it (which admittedly they funded via a reduction to the bill, in addition to the earlier damage to the walls, all in totalling £475). There were many other visits in between the above, pretty much all wasting our time. The only time Lex have been efficient, is their 'Head of Credit Control' chasing us for money with threats of referring the final 50% outstanding to a debt collection agency 2.5 working days after closing an 8 month fitting experience. It turns out Mrs Barr (the Head of Credit Control) is actually the Office Manager, oh and the the HR Manager (so LinkedIn says). These FTSE 100 companies certainly stretch their employees role profiles! In summary, Lex are a poorly run business and their fitters are unqualified. If you value your home, then my advice would be to pay a few quid more from a competitor. This note sounds bitter, because it really has been an appalling experience from the start to the finish. Admittedly, the blinds and curtains are of a good standard, but the fitting and service is far from it. If you choose to accept a quote from Lex, my advice would be not to pay a penny until you are happy with the final fitting and expect a journey.

Having used Lex blinds in our previous house, I had no hesitation in using them again. Sandra and Oris have been outstanding ….extremely helpful, efficient and patient!! My new blinds are perfect, beautifully made and fitted. Thankyou.

It is easy to get good customer service when everything goes smoothly. The sign of great customer service is what happens when there are little things that go wrong. Lex Blinds have been amazing from start to finish, including ensuring that any snags identified after fitting were rectified. If only all companies operated like this!

On time, proactively calling when we hadn't had the time to get back to them. Great blinds fitted with no mess and in record time. Really happy with the service and quality of the product. Thanks!!

We had external blinds on guide wires fitted to keep the sun/heat out of a glass extension. It took a while to find the right solution for our complicated build but in the end we got the perfect product. Extremely happy with the slick look and function of the blinds. They are very unobtrusive and also very smart when down. When they are down you can see out but can't see in from outside. The service has been very good from the start to finish. They helped to find a solution to get the blinds fitted when we had to move the installation date twice. The two guys who came to fit them were phenomenally hard-working and professional. Highly recommend.

We had a problem with blinds that Lex fitted for us in Poole. A new motor needed. We had problems trying to fit them and reprogram the remotes. I spoke with Sandra on several occasions to try and get help. They were more than helpful. She sent us a “how to” video and eventually we managed to get it done. Sandra telephoned us the following day to find out if everything was ok. Makes a change to have good PR! Would definitely recommend.

Excellent service, we’ve had our whole house done by Lex.
Straight away we were really impressed with Oris who came to measure up. His knowledge about the products made our decision easy.
Sandra at the front desk was also great, professional and efficient.
The guys who came to install were tidy and polite.
Loving our new awning and the blinds look great too!
Thanks

Great service and two great guys, tidy and polite and the product is excellent!!

Terrible customer service following complaint. Blinds measured wrong and when originals were fitted I was left without being able to open my window's which was a fire hazard. Months of no contact and an assumption of when they were being replaced without checking. 6 appointments in total. Would never use again.

As i can't reply direct - Your response is more detailed than I've ever received but still factually incorrect. I reiterate, i won't be using Lex Blinds again or ever recommend.

From start to finish I have had a wonderful and attentive team to help me select and have appropriately installed outside roller blinds. The team who installed the blinds worked professionally throughout. Very clean and thorough. Not often you can say well done and thank you for the experience. A very satisfied customer.

Excellent service by a local business.
Great products at a very competitive price with outstanding customer service.

Steve was brilliant. Good helpful professional advice and suggestions. Sandra is amazing. Always on top of her game. And the fitters were polite, cleaned up, good with the dog (!) and efficient. Total winning combination.

Really good service, they made sure I got exactly what I was after design wise.
Installed in good time and to a high standard too

From our first contact with Lex Blinds from taking measurements to final installation We cannot speak too highly of the service provided. We were given a date for installation which was adhered to we were kept fully informed of the progress of our order. The staff who actually installed our blinds were professional polite and cheerful and also removed their footwear of their own volition. We would definitely use their services again and have already recommended them.

Excellent service from start to finish. From measuring up to final installation - all went according to plan. I am more than pleased with my new Blind.
I have used their service before for curtains which again was excellent.

Competitive transparent quote, updates during delivery process and quick clean installation. Would recommend Lex blinds to anyone.

Just like to say how impressed we were with the way all staff handled the delivery, installation and management of our new awning. They are all polite, helpful and professional in every way. There were a few problems with the installation of our awning, but these were overcome by the desire of the team to get it right. We have a good product, which we are very happy with. I would recommend Lexblinds to anyone for any of the products and services they offer.

Excellent team. Friendly and competent from sales to installation. The after-sales is very good too. We have used them many times both internal and external and will continue to do so.

Fantastic chap came for the quote, he was full of great advice and very professional (and friendly!). Installation was great too, and fab communication throughout