Lex Blinds Opiniões 

185
•
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

I contacted this company as being comparatively near me geographically and went to see their Shop in Loughton, We missed it on a drive-by and had there not been a parking space might well have driv... Ver mais

Classificada 5 em 5 estrelas

From the initial visit to installation I was very impressed with the service provided. I was seeking the best option to keep out the intense summer heat and external shutters were not permitted due to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ours was an unusual fitting, but the installation was carried out on the day very quickly and efficiently. The fitters took exceptional care, and seemed genuinely invested in ensuring our exterior bli... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Garden awning has been fitted and I love it! Lex blinds have been so professional & helpful throughout. From first contact with Sandra, to house visit for measurements & advice with one of their exper... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cortinas e persianas

Informação fornecida por diversas fontes externas

We are window coverings production company based in Essex, UK. For us, there’s nothing more important than the communication with our customers. We always strive to give them our exclusive attention: from window coverings inspiration - to installation, and beyond. To achieve outstanding quality, we only use the highest quality components and fabrics, which are also environmentally-friendly. Our manufacturing process incorporates the use of the most advanced technologies - and we're always looking for new, innovative ways to manufacture our products. Lex Blinds strive to ensure that finding ideal solutions is accessible to all our customers. Whether you are looking to spend a little or a lot - we will use our expertise to find the perfect window treatment for your budget, taste and lifestyle. We understand that each home requires a bespoke solution. Therefore we work to build a connection with every customer, gain a good understanding of their home, their design preferences - and even their lifestyle. Our job and passion is to help you realize your dream home! Visit us in our showroom, or book a free consultation in the comfort of your own home. We’ll help you create your vision with a professional designer’s help, whose services are free for our customers.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

185 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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4,9

Todas as opiniões

(185)

18 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Turned out an excellent experience

we initially had troubles with Lex since we did not receive the product we thought we had agreed on and the support was poor at the time. After a less favourable review almost a year later, we were contacted by Samantha and our case was revisited by Jelena at which point all of our concerns were addressed, the blinds were replaced by zips and everything went extremely fast and smoothly. Honestly I never expected this and was very pleasantly surprised after having struggled with bad communication and errors the first time around. They seem to now have some solid customer satisfaction and remediation procedures in place and I wouldn’t hesitate recommending them to anyone. Somfy blinds are a game changer and I would highly recommend anyone considering external blinds to go with the zip variety since they are quiet and can be made fully blackout. Thank you to the whole team at Lex!! We love the blinds. A big thank you to the installers too for putting up with us! Those guys did an excellent job all 3 times they had to visit. Very efficient and high quality work.

10 de abril de 2023
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logótipo da Lex Blinds

Resposta da Lex Blinds

Dear Efstathios,

I appreciate you taking the time to share your feedback, and I'm truly sorry to hear about your less-than-satisfactory experience with our product/service. We understand the importance of meeting our customers' expectations, and it's disheartening to learn that we fell short in your case.

Your concerns are important to us, and we would like the opportunity to address them and make things right. If you could provide more details about the specific issues you encountered, it would greatly assist us in identifying areas for improvement.

Please feel free to reach out to our customer support team at customerservice@lexblinds.co.uk or 08007880000 so we can gather more information and work towards a resolution.

Once again, I apologise for any inconvenience you may have experienced. We value your feedback and strive to learn from every customer's experience to enhance our services.

Thank you for bringing this to our attention.

Best regards,
Samantha
Customer Service Team

Classificada 5 em 5 estrelas

Good choice and arrived when they said…

Good choice and arrived when they said they would.

8 de janeiro de 2024
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Resposta da Lex Blinds

Dear Brian,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Your kind comments have been passed to our team!

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Excellent service and product

Excellent service and product. From start to finish the process was smooth, professional and friendly. I had more blinds done and was pleasantly surprised that the same wonderful fitter came. That definitely made me at ease! Well done to all the staff at Lex blinds.

29 de dezembro de 2023
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Resposta da Lex Blinds

Dear Miss Shah,

We would like to thank you for your great feedback about the blinds and our team.

We appreciate your comments and it will be passed on the team.

We hope to see you return to us in the near future!

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Very reliable and professionals.am happy with my Lex shutter…

I am happy with my Lex shutter installation. In my opinion the office staff as well as the fitters were very helpful and professionals from the start to finish.

1 de novembro de 2023
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Resposta da Lex Blinds

Dear Joseph vallayil,

We would like to thank you for your great feedback about the shutters and our team.

We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Company are helpful and professional

Company are helpful and professional. Quality goods and efficient.
Friendly service.
I thoroughly recommend.

24 de outubro de 2023
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Resposta da Lex Blinds

Dear HAYLEY Lloyd,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

We hope to see you return to us in the near future.

Kind regards,
Lex Blinds Team

Classificada 1 em 5 estrelas

Do not trust

Wasted our time and refused to install the blinds to the standard we were promised by their surveyor. I went with this company because they said they would sort the electrics and they are now refusing to.

The fitters are rude, unreliable and have very low standards - twice we have stayed home from work only for them to not show up. The first time they left and I was invoiced the blinds didn’t even work, and an unqualified fitter had rewired a socket without turning the electrics off at the mains. Do not trust this company.

9 de outubro de 2023
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Resposta da Lex Blinds

Dear Rosemary,

I wanted to thank you for addressing the issues and letting me know what did not go right.

It was agreed that we will trunk the cabling and our electrician will hardwire the blinds.
We provided an electrician free of charge, however we were advised on site that you would like the cabling to be hidden behind the walls and unfortunately, this is not something that we provide.

Thank you for providing feedback on the fitters, it is a valuable feedback for us to work on and improve in the future, as your experience does not follow with our code of conduct. Please let me reassure you that I will investigate this further.

Jelena

Classificada 5 em 5 estrelas

Brilliant service and customer support…

Brilliant service and customer support from this team honestly. The best high quality material and excellent fitting for the wooden shutters.

13 de outubro de 2023
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Resposta da Lex Blinds

Dear Ishani Chandrasekara Chandrasekara Mudiyanselage,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Your kind comments have been passed to our team!

We hope to see you return to us in the near future.

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Shutters

From phoning for an initial visit through to completion of order, all staff involved were excellent. We are very pleased with the shutters and would recommend Lex Blinds.

19 de setembro de 2023
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Resposta da Lex Blinds

Dear MAC,

We would like to thank you for your great feedback about the products that you’ve had installed and our team.

We appreciate your comments and it will be passed on the team.

Enjoy your new window treatments!

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

First Rate Service Buying Solid Shutters.

I recently had solid custom designed shutters installed by Lex Binds, and from measuring to fitting, they did an impeccable job. Their entire team, whether in the office or on-site, was truly top-notch.

After interviewing several companies, they were the clear choice, as the others weren't up to scratch.

The service was streamlined, and they were consistently pleasant, tidy, and professional. We opted for totally off catalogue custom-made shutters with unique panels, and their patience throughout the process was commendable. It felt like a truly luxurious experience.

20 de setembro de 2023
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Resposta da Lex Blinds

Dear Flora,
Thank you so much for this amazing feedback!
We are delighted to hear about your experience and are very excited to begin working on your next project!

Classificada 5 em 5 estrelas

Exceptional service from Lex Blinds

Exceptional service from Lex Blinds. The attention to detail from measuring to fitting was second to none. I would definitely recommend Lex Blinds to those seeking a quality product.

5 de setembro de 2023
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Resposta da Lex Blinds

Dear Denise,
Thank you for your kind words, we are very pleased to hear such positive feedback!

Classificada 5 em 5 estrelas

2nd time using Lex Blinds services and…

2nd time using Lex Blinds services and once again very pleased with the service from all the staff from start to finish. Very professional.
Thank you

29 de agosto de 2023
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Resposta da Lex Blinds

Dear Olwen,
Thank you for the lovely feedback.
We are very happy to know that you are pleased with our service.
Best wishes,

Classificada 5 em 5 estrelas

Lex Blinds

Second time I have used Lex Blinds, very pleased with the service from the office staff, survey and installation team. Would recommend them.

17 de agosto de 2023
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Resposta da Lex Blinds

Dear Alex,
Thank you so much for the feedback.
We are very happy to have you as a customer and hoping to work on another project for you in the near future!

Classificada 5 em 5 estrelas

It's the 2nd time I have utilised their…

It's the 2nd time I have utilised their services to install external roller blinds. Can't fault their team responses and professional work manship. Would highly recommend them.

1 de agosto de 2023
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Resposta da Lex Blinds

Dear Rosemary Preston,

Thank you for your excellent review. It's great to know our team provided such a great service. We are so pleased you are happy.

Do let us know if there's anything else we can help with.

Enjoy your new external roller blinds!

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

An exceptional service from Lex Blinds

Wow we have had a truly exceptional service from Lex Blinds and are over the moon with our new curtains. From start to finish the process has been easy, all timeframes have been stuck to, and they were installed by a lovely professional who has done an amazing job. I wouldn’t hesitate to recommend them and we will be using them again soon for our next room project.

3 de agosto de 2023
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Resposta da Lex Blinds

Dear Sasha Lewis,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Your kind comments have been passed to our team!

We hope to see you return to us in the near future.

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Professional throughout

Professional throughout. Excellent pre-sales advice. Venetian blinds and motorized skylight blinds fitted. When there was a problem with one of the skylight blinds it was removed and replaced as soon as delivered.

7 de julho de 2023
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Resposta da Lex Blinds

Dear London customer,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Your kind comments have been passed to our team!

We hope to see you return to us in the near future.

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

A Alsford

Lex Blinds were professional from start to finish. The office staff, the member of staff who came to measure and the fitters were polite, thorough, and the installation was very efficient and they cleaned up after themselves. We love the quality and look of our blinds.

12 de julho de 2023
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Resposta da Lex Blinds

Dear Audrey,

We would like to thank you for your great feedback about the products that you’ve had installed and our team.

We appreciate your comments and it will be passed on the team.

Enjoy your new window treatments!

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Absolutely blinding

Contacted lex blinds for a quote. They came out, it was competitive. Placed an order they said it would be around 6 weeks for installation, and it was. They said it would take around 2 hours and it did. The communication throughout was spot on. Those involved at each stage were professional and courteous. Absolutely blinding 😁

7 de julho de 2023
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Resposta da Lex Blinds

Dear Stuart,

We would like to thank you for your great feedback about the blinds and our team.

We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

External blinds are excellent

My wife and I were looking for a blind for a large garden door because last year the sun was extremely hot. Initially I called out Lex representative for curtains, but we were explained about external blinds too for the garden door and decided to go ahead with the external blind option. The pricing was higher than standard blinds and I needed extra effort to figure out electrics, but had them fitted for 2 weeks now and the recent heat was much more bearable and I could see into the garden even with the blind closed.
thank you everyone at Lex for their efforts.

27 de junho de 2023
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Resposta da Lex Blinds

Dear Will,

Thank you for an excellent review! It is fantastic to hear such positive feedback and we're so pleased to hear of your home transformation. We are sure your external blinds look fabulous!

We hope to see you return to us in the near future.

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Very happy with the service

Fitter Marek and another gentleman (can't remember the name) were very good, respectful and quick with the installation. It is the second time we are getting blinds from this company and had no issues. 1 more bedroom left to go! great service!!

5 de julho de 2023
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Resposta da Lex Blinds

Dear Armela Kuka,

We would like to thank you for your great feedback about the products that you’ve had installed and our team.

We appreciate your comments and it will be passed on the team.

Enjoy your new window treatments!

Kind regards,
Lex Blinds Team

Classificada 5 em 5 estrelas

Awesome Company

Great company with really helpful, professional and very friendly stuff. Jelena has been absolutely fantastic with advices in helping to choose the necessary products, and also organising fittings and installations. I am very happy with the blinds, curtains and shatters installed by Lex Blinds. Would definitely recommend using the company to anyone who is looking for these type of products and great service.
Sergey K.

6 de maio de 2023
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logótipo da Lex Blinds

Resposta da Lex Blinds

Dear SK,

Thank you for your excellent review. It's great to know our team provided such a great service. We are so pleased you are happy.

Do let us know if there's anything else we can help with.

Kind regards,
Lex Blinds Team

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