Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
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Leia as opiniões dos outros
I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Ver mais
A empresa respondeu
We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Ver mais
A empresa respondeu
My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contacto
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,7
Aceitável
520 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
J'ai bien reçu mon Balloon Dog Lamp…
J'ai bien reçu mon Balloon Dog Lamp LEXON X Jeff Koons dans un superbe packaging haut de gamme ! Allumé il fait son effet avec ses multiples animations, au point que mes amis sont prêts à commander l'édition 2026 !!!
8 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Bonjour Annie,
Un grand merci pour votre magnifique retour.
Nous sommes ravis d’apprendre que votre Balloon Dog Lamp vous plaît autant.
C’est un vrai plaisir de savoir qu’il suscite déjà l’enthousiasme autour de vous.
Merci encore pour votre confiance et votre soutien.
L'équipe Lexon
Achat du Balloon Dog Lexon
Achat du Balloon Dog Lexon. Service client au top, livraison parfaite. Produit génial et haut de gamme. Je recommande Lexon
9 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Nicolas,
Un grand merci pour votre retour et votre recommandation.
Nous sommes ravis d’apprendre que vous êtes satisfait de votre Balloon Dog Lexon, ainsi que de notre service client.
Merci encore pour votre confiance!
L'équipe Lexon
Diseño excelente
Diseño excelente, facilidad de manejo. De momento 0 problemas.
6 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Hola Alvaro,
Muchas gracias por su comentario.
Nos alegra saber que aprecia el diseño y la facilidad de uso de nuestro producto, y especialmente que todo funcione perfectamente hasta ahora.
Esperamos que siga disfrutándolo durante mucho tiempo.
¡Gracias por confiar en Lexon!
Je suis ravie de mon balloon dog…
Je suis ravie de mon balloon dog lumineux, il est magnifique et la qualité est super. Les variations des lumières sont exceptionnelles, cela apporte une touche design dans mon intérieur
15 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Un grand merci pour votre retour positif!
Nous sommes ravis d’apprendre que votre Balloon Dog lumineux vous apporte satisfaction et qu’il trouve parfaitement sa place dans votre intérieur. Les variations de lumière ont en effet été pensées pour créer des ambiances uniques.
Votre message sera transmis à nos équipes, qui seront très heureuses de le lire.
Nous vous souhaitons de belles Journées et soirées lumineuses avec votre produit.
L’équipe Lexon
Lexon réveil flip mini
J’adore mon réveil flip mini, je peux l emmener partout. Service de livraison rapide. Je recommande
6 de abril de 2026
Opinião espontânea
Resposta da Lexon Design
Chère Jeanne,
Merci beaucoup pour votre retour 😊
Nous sommes ravis que votre réveil Flip Mini vous accompagne partout !
Et heureux que la livraison ait été à la hauteur de vos attentes.
L'équipe Lexon
Un objet culte
J'ai fait l'acquisition de la lampe Balloon Dog en collaboration avec l'artiste Jeff Koons que j'adore.
On m'avait prévenu que le délai de livraison pouvait être très long, donc j'ai été plutôt agréablement surpris de recevoir ma commande seulement deux mois après.
Et l'attente en valait largement la peine ! La Balloon Dog est bien plus qu'une simple lampe, c'est une véritable œuvre d'art, un élément de décoration parfait dans un intérieur contemporain comme le mien.
Les jeux de lumières (et tout particulièrement les animations) sont absolument magnifiques et fascinants, cet objet va illuminer mes soirées à la maison...
Certes, le prix est élevé mais il est largement justifié !
22 de abril de 2026
Opinião espontânea
Resposta da Lexon Design
Cher Loïc,
Un immense merci pour ce partage si enthousiaste et détaillé!
Nous sommes ravis d’apprendre que la lampe Balloon Dog ait pleinement répondu à vos attentes, tant sur le plan artistique que décoratif.
La collaboration avec Jeff Koons incarne parfaitement notre volonté de proposer des pièces uniques, à la frontière entre art, design et technologie.
Merci encore pour votre confiance et votre recommandation. Nous vous souhaitons de merveilleux moments avec votre Balloon Dog.
L’équipe Lexon
Fan de mon réveil Mina Sunrise
Fan de mon réveil Mina Sunrise ! Annabel d'instagram m'a bien conseillé lors de mon achat. Livraison rapide ! Rien à redire. Je recommande.
5 de setembro de 2025
Opinião espontânea
Resposta da Lexon Design
Bonjour Bernadette,
Merci beaucoup pour votre retour 😊
Nous sommes ravis que votre Mina Sunrise vous plaise et que votre expérience ait été à la hauteur de vos attentes. Un grand merci également pour votre mention d’Annabel, nous ne manquerons pas de lui transmettre !
Au plaisir de vous accompagner à nouveau.
L'équipe Lexon
My balloon dog is incredibly beautiful
My balloon dog is incredibly beautiful; it's amazing how the colors reflect in the glass, the quality of the lamp, and all the perfectly crafted details. I love it!
3 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thanks so much for your wonderful feedback!
We’re delighted to hear how much you love your Balloon Dog — the play of colors and attention to detail are exactly what we aim to deliver, so it’s great to know it resonates with you.
Enjoy your lamp, and thank you again for your support!
Lexon Team
Jeff Koons Balloon Dog Lamp :)
After waiting a couple weeks i received the Jeff Koons Balloon Dog lamp and it's amazing! ;) Is was the waiting worth it.
Communication with Lexon Design was good, especially with Peter.
Many thanks again :)
Best regards David Emons
1 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear David,
Thank you so much for your kind words!
We’re thrilled to hear that the wait was worth it and that you’re enjoying your Balloon Dog lamp.
It’s also great to know our team, especially Peter, provided a good experience along the way.
Enjoy your lamp, and thanks again for your support!
Lexon Team
Magnifique gamme de produits !
9 de abril de 2026
Opinião espontânea
Resposta da Lexon Design
Cher Thomas,
Un grand merci pour votre retour !
Nous sommes heureux que notre collection vous plaise — cela nous motive à continuer à proposer des produits toujours plus design et innovants.
À très bientôt !
L'équipe Lexon
Très heureux de ma lampe Balloon Dog
Très heureux de ma lampe Balloon Dog, qualité et design au top, je recommande.
9 de abril de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Florian,
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que vous êtes très satisfait de votre lampe Balloon Dog et que son design et sa qualité répondent à vos attentes.
Merci pour votre recommandation, et à très bientôt !
L'équipe Lexon
The delivery of the Jeff Koons balloon…
The delivery of the Jeff Koons balloon dog might have taken a bit longer to arrive but customer service replied to me promptly when i needed something, and the most important thing, I’m very happy with the product!
26 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Konstantinos,
Thanks so much for your kind feedback!
We’re sorry for the slight delay in delivery. We’ve taken this into account and have implemented corrective actions to improve our delivery times.
We’re really glad to hear that our customer service team could assist you promptly and that you’re happy with your Jeff Koons Balloon Dog.
Enjoy your Lexon x Jeff Koons Balloon Dog!
Lexon Team
Très belle expérience avec Lexon
Très belle expérience avec Lexon Design.
J’ai eu l’occasion d’intégrer le Balloon Dog dans l’un de mes projets de rénovation, et le rendu est à la hauteur de mes attentes : un objet iconique, qualitatif et parfaitement adapté à un intérieur contemporain et épuré.
La commande s’est déroulée sans difficulté, avec un suivi sérieux et professionnel.
Je recommande sans hésitation, tant pour la qualité des produits que pour l’expérience globale.
6 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Chère Christina,
Merci beaucoup pour votre retour si positif.
Nous sommes ravis d’apprendre que votre Lexon x Jeff Koons Balloon Dog correspond pleinement à vos attentes. C’est toujours un plaisir de voir nos créations s’intégrer dans des univers contemporains et inspirants.
Nous vous remercions également pour votre confiance concernant l’expérience de commande et le suivi.
Au plaisir de vous accompagner à nouveau dans vos futurs projets.
L’équipe Lexon
Lexon is an extremely reliable company. 10/10
Lexon is an extremely reliable company. I had to make some changes to my delivery details (date, quantity, etc.), and the customer service team was always very responsive to my requests, with impressively quick turnaround times.
My contact, Paul, was highly professional throughout our many email exchanges.
I am completely satisfied with this store and highly recommend that everyone order their products, which are of excellent quality and have outstanding finishes.
I am already preparing my next order. Many thanks to the entire Lexon team!
23 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Edouard,
Thank you very much for your kind and detailed feedback.
We’re delighted to hear that your experience met your expectations and that our team was able to assist you efficiently with your requests.
Providing responsive support and high-quality products is at the core of what we strive for, so your recommendation truly means a lot to us.
Lexon Team
1 star
1 star – only because zero isn’t an option.
Absolutely shocking experience with Lexon.
I placed an order and received little to no communication for months. After repeatedly chasing, I was eventually told by Paul from Lexon that a delivery had supposedly been attempted back in December and then returned — something I was never properly informed about at the time.
I was then offered either a resend or a refund. I confirmed I wanted the item resent on 12 March. Since then, Paul has completely stopped responding. No confirmation, no dispatch update, no tracking details — nothing at all.
I have followed up multiple times and have been ignored. It’s now beyond frustrating and completely unacceptable.
For a company of this profile, the lack of basic communication and accountability is embarrassing. If you’re going to offer a resolution, at least follow through on it.
Avoid this company if you expect any level of customer service or reliability.
12 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Kevin,
We are truly sorry to read about your experience and fully understand your frustration.
After reviewing your case, it appears that there were indeed exchanges on both sides, but unfortunately some of our emails do not seem to have reached you. We sincerely apologize for this situation, which was not intentional and may be linked to temporary technical issues on our platform.
Please rest assured that your case has been picked up again, and you have been contacted to resolve the situation as quickly as possible.
We take your feedback very seriously, especially regarding communication, and we are actively working to ensure this does not happen again.
Lexon Team
Peashub
Peashub, hyper fan, trop pratique, et très amusant au travail
12 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Thibaud,
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que le Peas Hub vous plaît autant et qu’il apporte à la fois praticité et une touche de fun à votre quotidien au travail!
L’équipe Lexon
I've been looking for the Balloon Dog…
I've been looking for the Balloon Dog sculpture for long time and actually almost lost hope. Paul from support of Lexon did not only helped me to get one but also have been there throughout the whole process and being pro active. I definitely had a great experience and can recommend Lexon.
27 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you for sharing your experience with us.
We’re very happy to hear that we were able to assist you in finding your Balloon Dog and that your journey with our team met your expectations.
Ensuring a smooth and supportive experience for our customers is at the heart of what we do, and your feedback is greatly appreciated.
We hope you continue to enjoy your Balloon Dog and look forward to seeing you again.
Lexon Team
My experience working with Paul at…
My experience working with Paul at Lexon was very professional. I initially had a problem when i ordered my Jeff Koons Balloon Dog but Paul worked with me thru all my issues and made sure I received my order. I would highly recommend doing business with this company. Thank you Paul and BTW we love the Balloon Dog.
31 de março de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Beth,
Thank you very much for your kind feedback.
We’re delighted to hear that your experience met your expectations and that you are enjoying your Jeff Koons Balloon Dog.
Providing a smooth and supportive customer experience is very important to us, and your recommendation truly means a lot.
We hope to welcome you again soon.
Lexon Team
Art Meets Design
As a new customer to Lexon, it was their collaboration with Jeff Koons iconic balloon dog that drew my attention to their products. I ordered both a lamp and a speaker in August 2025 for the first release and despite a slight delay in the shipping timelines, I was the proud recipient of a pair of puppies on Christmas eve. All I can say is it was worth the wait!
From the impressive presentation box and charging cable to the excellent build quality and features, both pieces were well deserving of their certificate of authentication. The unmistakable stylish Balloon Dog design was backed up with well made practicality and ease of use!
Now having spent a few months getting to know and use my canine companions, I can say that they have delivered an art and design classic to the home.
Great job Lexon! 👏🐕🔊💡
24 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Dear Dan,
Thank you so much for this wonderful and detailed review!
We’re truly delighted to hear that your experience — from the unboxing to everyday use — lived up to your expectations. The Jeff Koons Balloon Dog collection is very special to us, and it means a lot to know it has found its place in your home.
We’re especially glad you feel it combines both artistic value and practicality, that’s exactly what we aim for.
Thank you again for your trust and support.
Lexon Team
Très mauvais rapport qualité prix
Très mauvais rapport qualité prix. Le son de l’enceinte est vraiment mauvais. Le design est sympa mais le son est vraiment trop mauvais. Je suis super déçu pourtant je l’ai attendu, des mois et je l’ai d’autant attendu que je suis super déçu. Surtout à ce prix là! Achetez vous une Devialet d’occasion et vous aurez un beau design et un super son
10 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Hugues,
Merci d’avoir pris le temps de partager votre retour.
Sauf erreur de notre part, vous avez reçu les deux modèles (lampe et speaker). Nous comprenons que la version enceinte ne vous apporte pas entière satisfaction, et nous serions ravis d’échanger avec vous pour mieux comprendre votre ressenti et voir comment vous accompagner.
Par ailleurs, nous aurions également été intéressés par votre retour sur la lampe.
N’hésitez pas à contacter notre service client afin que nous puissions en discuter plus en détail.
Cordialement,
L’équipe Lexon
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