Licenseplace Opiniões 

591
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Initially I couldn't upload and get the software I bought to work. I was using an older PC so the updates didn't connect properly. I thought I had lost my chance to get the software uploaded and not b... Ver mais

Classificada 5 em 5 estrelas

I initially struggled with my own download and sought assistance from licenseplace. Harry came to my rescue and undertook the complete process from fresh install, licensing and ultimately ensuring my... Ver mais

Classificada 5 em 5 estrelas

I initially had some issues with my download of Lightroom and contacted Licenseplace's general help desk through their website. Harry contacted me within a few hours on the same day and we were back a... Ver mais

Classificada 5 em 5 estrelas

Had a problem as I downloaded Office 2019 instead of Office 2024. I emailed Licenseplace and Harry very kindly reissued the correct package and gave me detailed step by step instruction on how to inst... Ver mais

4,6

Excelente

TrustScore: 4.5 em 5

591 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 43% das suas opiniões negativas

Geralmente responde em 14 horas

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4,6

Todas as opiniões

(591)

590 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great product and service!

The setup and support service was truly excellent and we were setup and working in less than an hour after starting the configuration.
Very friendly engineer with a good understanding of the software. True value for money.

28 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Had issues loading Autocad 26 that I…

Had issues loading Autocad 26 that I purchased through Wowcher. Harry from the helpdesk was superhelpful and got it sort. set up an appointment for the next day and he called and sorted it out. Pleasant, polite, honest and allayed all my anxiety of giving remote access to my computer. Great service. Will definitely be buying more products from this company in the future.

26 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Can't recommend, possible security and legal ramifications

Purchased via a well known UK group buying site.

Downloaded easily enough from a generic link in the email, which also included some basic and easy to follow instructions and a document containing my licence key. Quite an easy experience actually.

However, at no point did the software ask for my freshly purchased licence number or any other credentials. The download link was completely generic - no indication that it was customised to me or preloaded the licence key in it. The instructions likewise just say "download, install, and it will work".

And yet, even without a licence key the software does work. All common sense says it shouldn't, especially given it is an Adobe product, but it does...

There was also the issue of the install only working with anti-virus software disabled, which other people have experienced, and is also noted in the instructions. I did try to install without disabling first and did indeed receive a warning. False positives are possible, but coupled with the weird licence situation I am sceptical.

Forced to conclude that the software is counterfeit or pirated. At best, I have not bought a "license" (which is what they advertise), just a copy of the software that works on my machine.

Edit.
Following on from their pretty gaslighty reply, I have sent the license information to Adobe for confirmation. Since they seemed so upset that I haven't, once I get confirmation I will publish any evidence.

26 de junho de 2026
Opinião espontânea
logótipo da Licenseplace

Resposta da Licenseplace

Thank you for your review.

We strongly disagree with the conclusions drawn in your review and feel important context is missing.

First, the fact that the software does not ask you to manually enter a licence key does not indicate piracy or counterfeit software.

The product supplied is a refurbished volume licence deployment. Unlike standard retail licences, these installations do not always require manual key entry during installation, as activation can be embedded within the deployment method itself. This is normal for certain enterprise and volume licensing environments.

Second, your conclusion that the software is “counterfeit or pirated” is a serious allegation, yet no objective technical evidence has been provided to support that claim.

At no point have you provided:

a forensic malware analysis
evidence of unauthorised system modification
confirmation from Adobe that the supplied licence is invalid
technical logs proving unlawful software behaviour

Your conclusion is therefore based on personal suspicion rather than factual evidence.

Regarding antivirus warnings: false positives are a well-known industry-wide issue, particularly with enterprise deployment tools, activation components, installers, and compressed installation packages. Antivirus detection alone does not establish malware or illegality.

You also acknowledge that the software downloaded successfully, installed successfully, and functions correctly.

That directly contradicts the claim that the product is non-functional or fraudulent.

We understand that refurbished software licensing models may differ from mainstream retail consumer expectations, and we appreciate that this can raise questions. For that reason, we provide installation guides, live support, email support, and remote assistance for customers requiring additional technical help.

We stand by the legitimacy of the product supplied and reject unsupported allegations of piracy or counterfeit software.

Kind regards,
Licenseplace

Edit and update:

We reject your latest allegations and must correct several misleading statements.

First, disagreeing with your assumptions and asking for objective technical evidence is not “gaslighting.” It is standard dispute resolution.

You publicly concluded that the software is counterfeit or pirated without first contacting us for technical support or allowing any meaningful technical investigation.

Second, contacting Adobe does not automatically prove illegality or counterfeit software.

Adobe support operates within Adobe’s own commercial licensing framework and routinely does not support, validate, or provide assistance for secondary-market, enterprise, volume, or refurbished licence environments. A statement that Adobe does not recognise or support a licence through its retail channels is not equivalent to proof of piracy or illegality.

Third, your review continues to present speculation as fact.

You have still provided no:

forensic malware analysis
technical invalidation report
licence verification report
evidence that the supplied software is non-functional

Instead, you rely on assumptions based on installation method and antivirus warnings, both of which can occur in legitimate enterprise deployment environments.

We remain willing to review any objective technical evidence should you obtain it.

Until such evidence exists, your allegations remain unsupported.

Kind regards
Licenseplace

Classificada 5 em 5 estrelas

Buying the software and license was…

Buying the software and license was quick and very easy. Great price, too.
Had a few problems with the initial install. The software I bought can be very troublesome. However, the technical help was very good, and they got me up and running. So, overall, good value for money, and good support.

27 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and effective help with the…

Quick and effective help with the installation of software bought online.
Harry provided a thorough service with a nice step-by-step on what to do if a quick fix was needed later on, if a part of the issue re-emerged.

25 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Genuinely fantastic service

Genuinely fantastic service! I have not experienced customer service at such a high level for a very long time. Harry from Licensplace has been extremely patient with me, assisting me to get my new Autodesk licenses up and running. Nothing was too much effort, even supporting on a weekend! I will be recommending Licensplace to friends and family. Thanks you.

20 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely fantastic customer service

Absolutely fantastic customer service. I purchased Autocad 2026 from Licenseplace, but as I don't know much about computing, I got lost within the download instructions. I contacted Licenseplace to ask for assistance via email. Within an hour I received a reply. An appointment was made and they downloaded the program remotely. Seriously, do not hesitate in purchasing from them.

20 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant from start to finish

At 75 I found I could not install AutoCAD26 so contacted the help number.
Harry (speeks english) arranged a convinient time for me when he would remotely install the software.
He was very polite at all times and answered any question I asked.
He installed the software without any fuss and tested a few times to make sure there were no hicups.
I would highly recommend this company and would not hesitate buying anything off them again.
If I could have given more stars I would have.

20 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic product and excellent…

Fantastic product and excellent service.

The guys at Licenseplace were extremely helpful , from placing the order right through to remote installation. Their very knowledgeable and expert support team guided me through the process, hassle free. A pleasure dealing with professionals who really know what they are doing and care about customer service.
Delighted to be up and running!

16 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Just came off the phone with Harry

Just came off the phone with Harry, Excellent service! It's the second time he's helped me in a few months when I needed. My SketchUp is installed on my new laptop as I couldn't manage it. Really quick service and I know I can go back for more help if I ever need.

15 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful

Very helpful, friendly and polite. Most importantly, got straight onto sorting the problem out and solved it.

15 de junho de 2026
Opinião espontânea

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