Lightning Fibre Opiniões 5105

Engineers were friendly and were fast and efficient and tidied up themselves

Great friendly service

Overall pretty happy with lightening fibre pretty much zero issues however did have a problem last week lost connection landline and internet just so happened on a Friday, Called to get help and was informed engineer would be here on Monday,
Was not impressed as ment a whole weekend without landline or internet. Wife called after I spoke the them and thankfully they sent a engineer on Sat morning. Fixed the problem in 10 min. Cable outside in the grey box had disconnected.
Problem fixed thankfully. Based on that I'm pretty pleased but would have been a different story if I had to wait till the Monday.

Both men very competant and provided a good clean installation, fully explained and fitted internal equipment where requested. Good job.

Fantastic service from start to finish, great communication, turned up on time and very polite

We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. The installation was done to a high standard by Glenn who was very helpful throughout. Excellent company to deal with so far five stars by us 👍

Excellent communication and customer service.

My installers were polite, very helpful, and left everything tidied.

It doesn't reach every coner of the house.

Very quick solution. Transfering the sccount took me not more than 10 min. Lovely lady.Kind and profesional!Thank you

so helpfull from the word go clean and tidy instilationand only 22pound a month for my needs excellent would recomend to anyone customer service polite and helpfulldont waste your time with big companies who double the price in 18 months

Quick and easy installation :) very good connection.

There seems to be a lack of technical expertise available at the weekend. I don’t think the person I was talking to fully understood the problem.

Very pleased overall service very good and a pleasure to deal with.
All. Staff cooperative and friendly

Superb experience, Rob arrived on time8am and completed the job, very tidy and fixed the wall mounted unit to hide the wiring, 2.5GB Fibre installed and working fine. Rob very polite and do a great job, an asset to the company.

Installation was as scheduled and was done with minimum fuss. Internet and phone service are working well.

I had been a customer for over two years and I started to get intermittent disconnections. Tech support could see no reason for these disconnections and so sent a new (higher spec) router. When this was plugged in in caused all sorts of problems. I contacted Tech Support and Kirk worked with me for several hours to identify the problem. Initially he believed that the issues were being caused by a device on my network. He methodically worked with me disconnecting and re-connecting devices and finally realised that the problem was being caused by the firmware version of the router. He rolled back the firmware to the previous version and once he changed this everything worked perfectly. I am sure that one of the big suppliers like Sky would not have put in the time and effort to resolve matters and would have just erroneously blamed the matter on a device on my network. On release of the newest version of the firmware (the one after the one that caused the issue) he installed this and everything worked perfectly. Kirk went above and beyond!

Helpful and efficient. Great service