Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewe... Ver mais
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Leia as opiniões dos outros
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days... Ver mais
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Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... Ver mais
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We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. Th... Ver mais
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Informações sobre a empresa
Sobre Lightning Fibre
Escrito pela empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Informações de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Lightning Fibre
Thank you for your fantastic five star review Patricia. We are delighted to hear everything was completed quickly and efficiently. Your feedback means a great deal to us. ⚡
Resposta da Lightning Fibre
Thank you for your lovely feedback Chris. We are so pleased you experienced a quick and tidy service. ⚡
So far so good extender works well so…
So far so good extender works well so far no problems
9 de abril de 2026
Resposta da Lightning Fibre
Thank you for your fantastic five star review Paul. We are delighted to hear everything is working well and that the extender is performing as expected. We hope you continue to enjoy a smooth and reliable service. Your feedback means a great deal to us. ⚡
So pleased we changed to Lightning…
So pleased we changed to Lightning Fibre
Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service!
No drop offs or dead spots since we switched either
Amazing!!
25 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your fantastic five star review Shirley. We are delighted to hear you are so pleased you made the switch. It is great to know the installation was thorough and that the team went the extra mile to ensure everything was connected, even your iRobot. We are also pleased you are enjoying a reliable connection with no drop outs. Your feedback means a great deal to us. ⚡
Very friendly people and efficient
Very friendly people, whether on the phone or the men who came to fit. Quick, neat, such a pleasant experience. Broadband is working well and speed. Very satisfied
9 de abril de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Cindy. We are so pleased you had a smooth and pleasant experience and that you are happy with the service and speeds. ⚡
Perfect service
Perfect service, so professional, easy communication. I do recommend.
9 de abril de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Beata. We are so pleased you found the service professional and easy to deal with. We really appreciate your recommendation. ⚡
Lightning fibre only had a week and it…
Lightning fibre only had a week and it is so good everything was so quick and very smooth
8 de abril de 2026
Resposta da Lightning Fibre
Thank you for your lovely five star review Malcolm. We are delighted to hear everything has been quick and smooth since joining us. It is great to know you are already enjoying the service after your first week, and please remember that our local support team are here whenever you need us, 7 days a week! ⚡
Resposta da Lightning Fibre
Thank you for your fantastic five star review Jayne. We are delighted to hear the engineers arrived as expected and that the installation was smooth and efficient. Your feedback means a great deal to us. ⚡
Resposta da Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the team were professional, efficient and tidy. ⚡
Very pleased with my experience with…
Very pleased with my experience with lightning fibre- the initial installation went very well and recently when the cable outside was vandalised, it was fixed quickly.
13 de abril de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear your installation went smoothly and that the recent issue was resolved quickly. It is great to know you felt well supported and that everything was put right promptly. Your feedback means a great deal to us. ⚡
Excellent service when dealing with my problem
I got a very quick response when I called with a problem. Everyone I spoke to was really helpful and took time to explain what would happen next. I was offered an appointment earlier than expected and the problem was solved really quickly and professionally by a very polite engineer who took his boots off without being asked. Excellent service. Thank you.
13 de abril de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your lovely feedback Natalie. We are so pleased your issue was resolved quickly and that you found the team helpful and professional throughout. ⚡
Easy and quick to switch
Easy and quick to switch. The installers had to replace the old unit on the wall with their own and had to drill a new hole. They had to dig another small trench from their connection on the pavement to my property.
I wasn't expecting anything like this as the infrastructure is already in place but lightning Fibre cannot use BT equipment.
Despite this it only took about an hour and the installers were professional and friendly and took their boots off when they came inside.
2 de abril de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback John. We are so pleased the installation was completed quickly and that the team were professional and respectful in your home. ⚡
Received excellent installation and…
Received excellent installation and technical support when needed
3 de abril de 2026
Resposta da Lightning Fibre
Thank you for your lovely review Anthony. We are so pleased you had a great experience with both installation and support. ⚡
First Class
Excellent service from the Lightning Fibre team when my internet went down due to a power cut. From the initial phone call through to the service engineer who called the next day and the office follow up , the customer service was first class .
Thank you ( and for being patient with my questions !)
9 de abril de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Wendy. We are so pleased the team provided a prompt and supportive service and that everything was resolved quickly for you. ⚡
We switched to Lightening Fibre today
We switched to Lightening Fibre today, Conor was our installation engineer. He arrived on time and was professional in everything he did. He clearly explained what he was doing; gave tips and advice, set everything up and made sure he left everything clean and tidy. He is a credit to the company.
14 de abril de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback Joe. We are so pleased Conor provided a professional and smooth installation experience and that everything was left tidy. ⚡
Had my new fibre broadband done by the…
Had my new fibre broadband done by the legends Rob and Glenn. Looked a challenging install but they spared no effort, went round the house so I could have it in the room of my choice. Thanks guys. Service has been faultless since.
30 de março de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback John. We are so pleased Rob and Glenn provided such a dedicated service and that everything is working perfectly for you. ⚡
The engineer was helpful and friendly
The engineer was helpful and friendly. He was able to fix our issue and all is working well as we need.
9 de abril de 2026
Opinião espontânea
Resposta da Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the issue was resolved quickly and that you found the engineer helpful. ⚡
You came when you said and till now…
You came when you said and till now I’ve had no problems.
The two blokes who came were friendly and competent.
I small comment one person I spoke to on the phone wasn’t as nice as the rest.
2 de abril de 2026
Resposta da Lightning Fibre
Thank you for your wonderful feedback Nellie. We are so pleased you experienced quick, reliable service and that the team were helpful. ⚡
Resposta da Lightning Fibre
Thank you for your wonderful feedback Mandy. We are so pleased you experienced quick, reliable service and that the team were helpful. ⚡
Friendly helpful staff making the…
Friendly helpful staff making the transition stress free, Thank you!!
31 de março de 2026
Resposta da Lightning Fibre
Thank you for your fantastic feedback Trevor. We are so pleased the team made everything easy and stress free for you. ⚡
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