Have multiple orders with them. Always an outstanding service. The shipping is either on the day advertised or the next so basically always on time.
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Leia as opiniões dos outros
We needed a crate and their support was slow to answer at first as there were different options so we had to ask for advice... we settled for a heavy duty dog crate and that is simply amazing! Still t... Ver mais
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Elegant crate furniture piece that works beautifully for both function and appearance. It is strong enough for my Great Dane, provides excellent airflow, and fits the room like a real cabinet. The doo... Ver mais
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Impressive extra large kennel that finally contains my anxious dog without bending or shaking. The heavy duty build is clear right away, and the secure locks give peace of mind. My dog now rests more... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.
Informações de contacto
Estados Unidos da América
- hello@lillyandmax.com
- lillyandmax.com
4,7
Excelente
91 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The coat is adorable on my puppy
The coat is adorable on my puppy! I ordered one size larger because she measured in between sizes and I can’t wait until it rains so we can test out the new raincoat.
23 de maio de 2021
Resposta da Lilly & Max
Hi, Sara
Thank you for providing us feedback.
We're super thrilled to hear that you enjoy our products so much, that's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Horrible experience with mailing
Horrible experience with mailing. Style have not received the collar ordered April 26 and today is May 11
13 de maio de 2021
Resposta da Lilly & Max
Hi Jaclyn,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame. We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
still haven't received product
Still no e-mail telling me my package was shipped and still haven't received it but I did get an e-mail to review the service and product before it was fulfilled thanks!
8 de maio de 2021
Resposta da Lilly & Max
Hi Jim,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We are working on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
NO costumer friendly!!
I could not give my Item back after it was the wrong size I can throw it away !!
6 de maio de 2021
Resposta da Lilly & Max
Hi Nannette
Thank you for bringing this to our attention. I’d like to sincerely apologize for the experience.
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
That being said, if there’s anything else that we can help you with at the moment, please feel free to reach out our support team(hello@lillyandmax.com) and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.
Thanks again,
Team
Lilly & Max
Very Disappointed
Package took 2 weeks to get here and they jackets aren’t true to size. Ordered a Small & a Large and they pretty much look the same size. Very disappointed will never order from here again.
6 de maio de 2021
Resposta da Lilly & Max
Hi Michael
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Team
Lilly & Max
The funny looking disc has done the…
The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend. Only downfall was the company was sold out of two different colors and it took a couple weeks to get the "lifesaver" in the mail.
4 de maio de 2021
Resposta da Lilly & Max
Hi Nancy,
Thank you for your feedback and we're sorry to hear that you're displeased with the shipping time frame.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
She loves it so much, my kitten wont exit the backpack!!
My kitten absolutely loves going in her new backpack! She actually wouldn't get out of it when she first went in, and I leave it on the ground so she can run in and out of it to get use to it. I catch her sitting in it all the time just randomly!
28 de abril de 2021
Resposta da Lilly & Max
Hi Bridget,
Thank you for your feedback!
Our team is very thrilled to hear that you like our product and our service. That's great!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
Better late than never!
I never received my order. so, yeah, not good!
Update:
Two days later it showed up, so I am happy, but it did take a long time...
happy with product!
24 de abril de 2021
Resposta da Lilly & Max
Hi Astrid
Thank you for providing us feedback.
I have checked on my side, your package was delivered on on April 27, 2021. Have you not received it yet? If not, please contact us on (support@lillyandmax.com). Our support team will be happy to assist you. :-)
Best,
Team Lilly & Max
Cute product but cannot use because it…
Cute product but cannot use because it is too small for my puppy even though I followed the measuring directions.
24 de abril de 2021
Resposta da Lilly & Max
Hi Sharon
I am so sorry to hear that your experience with our product has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
In the meantime, we're working to make this right. Our team will do everything they can to fix it as fast as possible.
We'd like to offer our sincerest apologies for any inconvenience this may have caused.
Please let me know if there is anything else I can do for you.
Lilly & Max
Well it’s really hard to leave a review…still waiting
Well it’s really hard to leave a review on a product that I have not received yet I am still waiting thank you hope to hear something soon! I’m sure the product will work! As soon as I get it
18 de abril de 2021
Resposta da Lilly & Max
Hi Jessica,
We appreciate your feedback and we're sorry to hear that you're displeased with the shipping time frame.
Please know that with everything that is going on many states are currently challenged with extensive transit restrictions and shipment backlogs that can result in shipping delays.
We will forward your feedback to our team as we work on improving the shipping experience for our customers.
We really appreciate your feedback!
Best,
Team Lilly & Max
The best recovery collar on the market!
We purchased the recovery collar for our post surgical dog. It’s by far the best out there!
We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays down. You also have to take them on and off several times a day for eating and drinking.
The inflatable collars only prevent them from getting at certain parts of their body but not all.
This collar addresses everything that didn’t work in the previous collars and it’s something every pet owner should have!
18 de março de 2021
Opinião espontânea
Resposta da Lilly & Max
Hi Kristy
Thank you for leaving a review.
It's great to hear that the Pet Recovery Collar has been working well for you. That's awesome!
Please know that we’re here for your best look ever!
Best,
Team Lilly & Max
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