The customer service was very personal and very understanding of my needs. I was most grateful for the help and concern shown to me during our conversation. The recipients sent me photos of their flo... Ver mais
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Leia as opiniões dos outros
DISGUSTING I Ordered a BRIGHT arrangement for my friend's 60th who is battling cancer. I specifically asked for a bright bouquet in a box as their website shows. I specifically said no white flo... Ver mais
I ordered an extra large bunch of flowers for my daughter's 21st birthday. It should of been bigger than the one on the website . I got half that size and paid the extra $50 . The arrangement of th... Ver mais
An unforgettable experience today ordering flowers, from Lily's Florist. The service was fast, professional and very polite, courteous. Leanne who took my order is one of the nicest people I've ever... Ver mais
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Absolutely terrible experience with my…
Absolutely terrible experience with my booking. Selected product (April 2nd), ordered online choosing available dates (4th April) only to be advised no couriers working due to bank holiday - not great as the date was shown and accepted by the vendor, however accepted that and requested goods delivered next day. Today (April 7th) i received another mail stating couriers do not deliver to your area (which is not true) and transaction cancelled. Appalling customer service.
DISAPPOINTED
the actual order didn’t look anything like the picture, very disappointing. Looks so cheap I may as well got someone to go to Woolworths & pick up a bunch at a third of the price. I thought I was dealing with the actual florist but you are dealing with someone in a different state, won’t be ordering from there again, will just ring a florist directly in the town.
Have not been advised if this has been…
Very disappointed that I have not been advised if this has been delivered. first time used a delivery service to Busselton - would rather do the 4 hour round trip to deliver them myself.
Great customer service
During a very sad time in the family, the lady who took my order was very sympathetic and patient. Her suggestion about the flowers was spot on - the flowers when delivered were beautiful and just perfect for the occasion. Very happy with the order and would highly recommend Lily’s Flowers.
Service and quality of arrangement outstanding
Our daughter in law was so happy to receive such a lovely flower arrangement today
Very very impressed!
Lilysflorist delivered in every way! When no-one was at home they found water and a bucket and left the flowers behind the house in the shade. Truly above and beyond!
I ordered online a beautiful bouquet of…
I ordered online a beautiful bouquet of white flowers and paid extra for a larger bunch - what arrived at my son's was a small bouquet of colourful flowers (hardly any in the bouquet at all) - nothing like my order which cost over $100!
Very professional service on telephone…
Very professional service on telephone order & delivery for flowers was as arranged. Thank you
Really disappointing
Ordered my flowers Friday to be delivered to my daughter Saturday, they didn’t arrive, no way to contact them on a weekend. Spoke to them Monday requested delivery for that day. Guaranteed delivery, didn’t happen. Called again requesting a refund. No explanation offered. Really disappointing
Do not trust this business
Do not trust this business. Pictures of bunches not honest and charges not as per website. Have taken my payment want more money. Cannot contact them no answer. Has to be a scam.
"Same day delivery"
"Same day delivery". Doesn't mention anything about not Saturday.
Late delivery
Order placed the day before my wifes birthday and I was expecting an early delivery the next day. The flowers did not arrive until 15:40 on the day of her birthday just prior to us going out to dinner. I phoned the 1300 number twice and was told that the operator was unable to contact the delivery driver for an update. This is not good service and I will not be using Lily's again.
The order was for flowers and chocolates
The order was for flowers and chocolates
The chocolates were not delivered
On the notification the company simply said that the order has changed to a refund of some $22. That was on an order of about $116
A simple sorry would have been sufficient or perhaps or and perhaps the delivery of the chocolates to the intended recipient
All in a mechanical and uncaring for a gift service
Easy access to place my order
Easy access to place my order, delivered promptly to recipient who said flowers were beautiful.
I ordered the bright mixed bunch…
I ordered the bright mixed bunch online. Which looked beautiful. What was delivered was nowhere near bright and beautiful and nothing like the picture portraid. Price was ok but not for what was delivered., disappointed
First time customer
First time customer, amazing same day delivery service, ordered online 10am from Victoria,flowers arrived around 1pm at Ballina address,very easy ordering system, so pleased with overall outcome. Ray.
Rachael in Brisbane was very helpful in…
Rachael in Brisbane was very helpful in ordering flowers for us that were going to Austins Ferry in Hobart Tasmania.
Many thanks
Update, my sister in law received a beautiful bunch of flowers yesterday.
She sent me a photo of them and they are exactly what I ordered.
I will definitely order with Lily Florist again, thankyou
Thank you very much
Thank you very much. You went above and more for your service to help us and the flowers were so beautiful.We will certainly be recommending your business
Much appreciated the Simpson Family
I placed an order from Vancouver
I placed an order from Vancouver, BC, for the delivery to my daughter-in-law in Blackheath. Delivery was on time and the bouquet was beautiful. Well done!!
Angie's 70th birthday flowers
Angie loves her birthday flowers - they are really beautiful - thank you - Fiona.
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