The customer service was very personal and very understanding of my needs. I was most grateful for the help and concern shown to me during our conversation. The recipients sent me photos of their flo... Ver mais
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Leia as opiniões dos outros
DISGUSTING I Ordered a BRIGHT arrangement for my friend's 60th who is battling cancer. I specifically asked for a bright bouquet in a box as their website shows. I specifically said no white flo... Ver mais
I ordered an extra large bunch of flowers for my daughter's 21st birthday. It should of been bigger than the one on the website . I got half that size and paid the extra $50 . The arrangement of th... Ver mais
An unforgettable experience today ordering flowers, from Lily's Florist. The service was fast, professional and very polite, courteous. Leanne who took my order is one of the nicest people I've ever... Ver mais
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Not happy with order
I ordered pastel colours got red
I ordered no lilies got lilies
Would I recommend them NO
Fantastic service and quick delivery.
Fantastic service and quick delivery.
Great last minute service
Was messed around by another florist delivery service and had to make a last minute order. Rachael (I think that was her name) got it sorted and had it delivered within 2.5 hours.
Much appreciated guys!
An absolute trouble free process with…
An absolute trouble free process with beautiful flowers delivered at recipients end- couldn’t be happier!
Lovely flowers.
You never know when you order flowers on line but I was more than happy with my experience. They were delivered to a funeral home and arrived on time and were beautiful. The recipient was very touched. They sent me a pic and the arrangement was even better than I had hoped for.
Dissatisfied and disappointed
I don’t usually write reviews but I’m really disappointed in the quality of the flowers that were delivered to my auntie in hospital today. $86 should have been enough to make a half decent bouquet.
Steer clear!
This was the first time purchasing flowers online and I was severely disappointed. I paid $130 for a bouquet and what turned up was not what I ordered. I ordered the blue mist bouquet in the “premium as pictured” option. I don’t know what I received but I suspect I received a Woolies bouquet. There were no white roses and no blue flowers at all. There were random pink flowers in the bouquet that arrived that were not pictured. I reached out to the company with no answer, so I opened a dispute through PayPal with the photos as CLEAR evidence that I did not receive what I paid for. Furthermore, the website appears to be deleting reviews, as mine is gone.
Not to mention, following the emails and the review, I received an email saying my order (that was already delivered) had been cancelled (cancelled was spelt wrong) and there was no mention of a refund. I am not worried, I will 100% receive a refund through my PayPal dispute.
Expensive supermarket flowers
The flowers I paid over $130 for were supposed to be beautiful pastel soft colours, the flowers that were received were like supermarket flowers full of greenery and dark purple flowers with the odd pink
VERY VERY disappointed.
Wish I had of done my homework properly!!!
Appalling value for money
I booked a "deluxe" sympathy "florists choice" arrangement. My only request was no lily's. It cost just under $100. What was delivered was a bouquet with maybe 2 roses and some chrysanthemums - not even in a box! Appalling value for money and I am embarrassed i sent them to a grieving family.
They delivered to the home and dealt…
They delivered to the home and dealt with the local area i needed. Others would not deliver there or if they did the cost was double what lily's florist charge.
Disappointed Customer.
The response to the order was fast but they didn't deliver the good nor reapond to the queries where and when, also the refund request was ghosted. Disappointing.
Rose was old with wilted old blotches…
Rose was old with wilted old blotches of brown all over leaves. Bottle to keep flower moist was empty and grey like and old flower. Husband ordered 2 roses only got 1 miserable looking flower ready to drop off. Not impressed with an empty big old box with heart chocolates of 5 chocolate roscher in the box. Never again. And for valentines gift.
Excellent service
Excellent service, delivered on time for Valentine's Day. The flowers are beautiful. The order was placed from outside Australia, one day in advance, and the payment options were great. Top service, keep it up!
Very unromantic Valentines
Very unromantic Valentines,
Ordered a rose and A box of assorted chocolates with a sweet message on a card to be delivered to my girlfriend on Valentines day, the rose arrived very nice. hence 1 stars
YET....
No card with the rose and the Assorted chocolate was a $3 Cadburys block from Woolworths just thrown into a small white carry bag. after delivery fee which rounded up to be $80 just turned out to be a cash grab from lilys. took to whole Romance out of it.. could of save money if i bought the flowers and chocolate and just uber'd it there
Flowers didn’t even last a day
Flowers didn’t even last a day, weren’t fresh and died the next day.
The experience over the phone was…
The experience over the phone was seamless, made easy with someone with great communication skills.
Disappointing for the price
For $350, this was really disappointing. My partner ordered these for me while he was away, expecting something full and beautiful. The bouquet only had around 16 roses and the rest was filler greenery, which made it look sparse and not worth the price at all.
The delivery also felt awkward and unprofessional. The lady knocked loudly multiple times and simply said “flowers for etc” before walking off It didn’t feel like a thoughtful or special delivery experience.
For this price point, He expected far better quality and presentation. Honestly, I’ve seen fuller and prettier roses at Coles for much less. Unfortunately, this did not feel like $350 worth of flowers.
Very frustrating and disappointing experience
I’m extremely disappointed with my experience ordering from Lily’s Florist.
At around 1pm on the day before Valentine’s Day, I placed an online order for a rose and chocolate package. The same-day delivery cut-off was 2pm, so ordering the day before should not have been an issue. At 1:30pm I received confirmation that my order was processed and payment received.
However, at 5pm — four hours later — I was informed by text and email that my order had been cancelled due to “capacity issues” in my area. By that time, it was too late to organise flowers elsewhere before Valentine’s Day. To make matters worse, I was advised the refund would take time to return to my account, leaving me unable to immediately purchase from another florist.
Cancelling confirmed Valentine’s Day orders hours later due to capacity problems shows poor planning and a lack of reliability during one of the busiest periods of the year. Very frustrating and disappointing experience.
Advising me of this situation at 19:00…
Advising me of this situation at 19:00 the night before is poor form. If advised earlier like when I put in the order 12hrs prior I would have been able to do something. Thanks for nothing.
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