Brilliant service from start to finish....I bought a 2021 Volkswagen Sharan for my wife's school run, and Ali Majid was fantastic throughout the whole purchase. The dealership is clean, well-organised... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great experience buying a car from Jengiz who had high levels of experience in the motoring world. He was friendly and provided assistance all the way helping me with admin after purchasing the car. I... Ver mais
I recently bought a Porsche Cayenne from LMC Cars and had a fantastic experience from start to finish. Jen was absolutely brilliant — friendly, professional, knowledgeable and made the whole proce... Ver mais
Do not use this company. They lie on their listings then refuse to communicate. They also falsified a FSH. I now have the proof and am taking them to court. I look forward to getting everyth... Ver mais
Informações sobre a empresa
Escrito pela empresa
LMC Cars, also trading as London Motor Company, is a family-run used car dealership in North Ockendon, Upminster, Essex, established in 1980. We hold close to 400 vehicles in stock including Tesla, BMW, Mercedes-Benz, Audi, Land Rover, Kia and Volkswagen — from first cars and family hatchbacks to prestige, performance, electric and hybrid models. Every vehicle is hand-picked and prepared to a consistent standard before it goes on sale, with electric vehicles receiving a battery health check as part of that preparation. We offer flexible finance packages, accept part exchanges, and provide nationwide delivery. We are FCA regulated (FRN: 668759). We know a car purchase doesn't always end at the forecourt. If something isn't right after you've bought, call us on 01708 863247 or email sales@lmc-cars.co.uk and ask to speak to a manager. We would rather hear about it directly and put it right. Visit us at White Post Farm, Ockendon Road, North Ockendon, Upminster RM14 3PP, or browse our current stock online.
LMC Cars
Escrito pela empresa
- The LMC Promise
- At LMC Cars, we’re committed to delivering an exceptional experience from start to finish. Our promise to you: 🚗 Outstanding Customer Service – From your first enquiry to the moment you drive away, our friendly and knowledgeable team is here to support you every step of the way. 💷 Industry-Low Finance APRs – We work with trusted lenders to offer some of the lowest finance rates on the market, helping make your dream car more affordable. 🏆 Unbeatable Prices – We constantly price-check our vehicles to ensure you’re getting the best deal possible—without compromising on quality. We don’t just sell cars—we build lasting relationships. That’s the LMC difference.
Informações de contacto
WHITE POST FARM, RM14 3PP, upminster, Reino Unido
- 01708863247
- Sales@lmc-cars.co.uk
- lmc-cars.co.uk
LMC Cars ltd
3,6
Aceitável
242 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 9% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Service.
Great service.
I dealt with Paul and the buying experience was a pleasure. Car was as described and photos were accurate. Very happy with my purchase and would gladly recommend LMC
12 de abril de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thank you for your kind words! We're so pleased to hear you had a great experience with us and that Paul took good care of you throughout the process.
It’s fantastic to know the car lived up to expectations and that everything matched the description and photos — that’s exactly what we aim for.
We really appreciate your recommendation and are glad you’re happy with your new purchase!
Really helpful salesman
Really helpful, had small issue with car,Paul sorted straight away, would recommend this company
7 de março de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thanks so much for your feedback! We're glad to hear you found us helpful and that Paul was able to sort the issue quickly for you — that’s the kind of service we always aim to provide.
We really appreciate the recommendation and hope you're enjoying the car!
Happy overall with car but some unresolved issues
Happy overall with car. However, was promised 3 things by sales guy:
- scratch to be touched up (wasn’t)
- additional key to be sourced ( on request) at trade price (hasn’t happened).
- cover for rear windscreen wiper to be sourced / fitted(wasn’t).
Sent email to him but had no reply hence 3 star rating . Happy to get sale but questionable after sales service!
6 de fevereiro de 2025
Resposta da LMC Cars LTD
Thanks for your feedback. I’m sorry the aftercare didn’t meet expectations.
If you could send us an email at sales@lmc-cars.co.uk, I’ll personally make sure the additional key and rear wiper cover are sorted for you.
Appreciate you bringing this to our attention and we’ll get it resolved as soon as possible.
Great Experience
Thank you very much
The problem was resolved and I'm very happy with service provided by staff specially Mr Yusuf.
20 de janeiro de 2025
Resposta da LMC Cars LTD
I’m really sorry to hear about your experience — this is certainly not the level of service we aim to provide, and I completely understand how frustrating it must be to feel ignored, especially when dealing with issues on a recently purchased vehicle.
I’ve looked into this and can see that you were advised an appointment with BMW may be required to properly resolve the “rear seat not locked” warning, and I’m sorry this wasn’t followed up more efficiently by our team. The delay and lack of communication you’ve described are not acceptable, and I apologise for the inconvenience caused.
We absolutely do care about our customers after the sale, and I’d really like the chance to put this right. Please send an email to sales@lmc-cars.co.uk with your registration number and contact details, and I’ll personally make sure someone gets back to you without delay.
Thank you for your patience, and again, I’m sorry for the issues you’ve experienced.
Excellent experience
Excellent experience. Purchased a car from here about 5 years ago, and the salesperson Mo remembered who I was and was very helpful. Went back this time and really looked after. Felt like a valued customer. Great company, great service and great aftersales service. Would highly recommend.
20 de março de 2025
Resposta da LMC Cars LTD
Thank you so much for your lovely review — it’s always great to welcome back a returning customer, and I’m really glad to hear that Mo remembered you and made you feel valued.
We’re proud to offer great service not just during the sale, but after as well, so it means a lot to hear that you had such a positive experience all round.
Thanks again for the recommendation — we truly appreciate your continued support!
Don’t even use this company
Don’t even use this company. Dodgy company and all they do is lie to customers because they only care about their commission. Avoid at all costs unless you want a broken car
9 de janeiro de 2025
Resposta da LMC Cars LTD
We were quite surprised by your comments, especially given the situation you’re referring to. You let us know that the locking wheel nut was missing, and in response, we arranged for your vehicle to be booked into a main dealer and covered the full cost of the removal — promptly and without any pushback.
To describe the car as “broken” after such a minor issue, which we resolved professionally and at our own expense, does feel very unfair. We always aim to go above and beyond for our customers, and in this case, we genuinely believe we handled things as well as anyone could have.
Smooth purchase
Excellent customer service. Provided all the information I needed. Even after sale, I received great communication and the team was able to resolve my issues.
13 de março de 2025
Resposta da LMC Cars LTD
Thank you so much for the kind words! We’re really pleased to hear you had a great experience with us and that our team were able to support you both during and after the sale.
Customer satisfaction is incredibly important to us, so it’s great to know we hit the mark. If you ever need anything else in the future, we’re always here to help!
Enjoy your new car and thanks again for choosing LMC Cars.
The sales person was very nice and…
The sales person was very nice and went through the paperwork with me ,though it would have been impossible for me to fully comprehend every wording until I settle down to closely read and understand the agreement document.
I viewed the car for the first time when it was getting dark since the premises were closing and I was generally impressed by the appearance of the car. A couple of days down the line after I collected my car I realised that the base cover of the left front wing mirror was broken and missing.I come to realise this when the exposed hole was letting water accumulate after a car wash or rain. I had to immediately seek a replacement I sourced from online store.I would like to think that I should have been made aware of this when I collected my car since there was ample time between purchase and collecting my car.I also consider the service charge included during the period to be too high, however I am assured that this service charge covers all potential service or repair that my car might require during my loan period. I might need more clarification on to what extent this service covers and what repairs or replacement are included or excluded.Overall my experience was good since I found the car that I needed.
10 de março de 2025
Resposta da LMC Cars LTD
Thank you for your honest and detailed review — I’m really pleased to hear that you found our salesperson helpful and that you were able to find the car that suited your needs.
I’m sorry to hear about the missing wing mirror base cover. While this wasn’t something that was raised during your handover or inspection, I completely understand how frustrating it must have been to discover after taking the car home. We do our best to thoroughly check all vehicles prior to collection, and I apologise if this was missed in your case. I appreciate you resolving it promptly yourself.
Regarding the service charge included as part of your finance agreement — this typically refers to a maintenance or warranty package designed to cover specific repairs and servicing needs during the loan period. If you’d like more information on exactly what’s covered, please don’t hesitate to contact your salesperson directly and they’ll be happy to send over the full breakdown.
Thank you once again for your feedback, and we’re glad to hear that, overall, your experience was a positive one.
Best regards
Lack of communication
Lack of communication, didn’t honour our agreement, sent out a car with illegal tyres and to date haven’t paid for the tyres.
06/05/25
Still awaiting agreed payment of £200, as many comments below this dealership isn’t interested at all once they receive the funds.
21 de março de 2025
Resposta da LMC Cars LTD
I want to start by offering my sincere apologies for how this situation has been handled — it's clear we’ve fallen short of the standards we aim to uphold, and for that, I take full responsibility.
I was not aware of the issue until now, and I can only apologise for the delay and lack of communication you've experienced. As discussed, if you could kindly send over the invoice for the tyres, I will personally ensure the agreed £120 reimbursement is processed without delay.
Once I’ve rectified this, I’d really appreciate it if you would consider updating your review to reflect the outcome. Your feedback is incredibly important to us, and I’m committed to making things right.
Thank you for your patience, and I look forward to resolving this swiftly
Update:
I’ve previously contacted you regarding this matter. To clarify, payment is not being withheld—I confirmed that we would process it upon receiving an invoice confirming the tyres have been replaced. However, you have not provided this invoice or responded to my last email. I’ve done everything possible from my side to resolve this issue.
Team was polite and professional
Team was polite and professional, and helped me with best possible deal.
24 de março de 2025
Resposta da LMC Cars LTD
Thanks im glad we could help ill let the team know
Bought car from LMC they promise me 3…
Bought car from LMC they promise me 3 months warranty ..when I received car car front tyre was just on legal limit so next day i thought i get couple of good tyres for my car so i went to tyre place & told him check alignment too ..tyre place people said they can’t do alignment as rod r seized so i told Lmc they refused to pay for it even as little as £220 ..dont believe anything they say i wouldn’t
I just seen their reply to my review so i m gonna add this
I never asked lmc to pay for new tyres.. stop lying..i didn’t even ask lmc to pay for anything.. i only txted the person sold me the car how they not know bout seized rod & told him its gonna cost me £220 ..warranty should cover this as it was second day of delivery of car & only driven to tyre place which was 1 mile from my house
11 de março de 2025
Resposta da LMC Cars LTD
Thank you for taking the time to leave a review.
I’d like to clarify a few points to ensure there’s no misunderstanding. We do not offer insurance with our vehicles — what was included with your purchase was a warranty, which your salesperson would have explained during the sale process.
You purchased a 7-year-old vehicle with 76,000 miles, and at the time of sale, the front tyres were legal but noted as an advisory on the MOT. This was clearly discussed with you in detail by your salesperson, and you agreed to proceed with the purchase knowing this.
Following delivery, you later requested we cover the cost of new tyres and alignment work. As this was not part of the agreement and the tyres met legal requirements at the point of sale, we respectfully declined to contribute further.
I do understand it’s frustrating when unexpected costs arise, but we believe we’ve acted fairly and transparently throughout the process. If you do have any additional concerns or wish to discuss the matter further, feel free to get in touch
No support, communication, help and constantly being ignored
We have had no support, communication or help with our car since purchase. Within a week our new car started showing warning signs on the dash, since then we have been back and forth to garages trying to sort the problems. LMC told us we were making a fuss about nothing and to just give it a run, we were then told it needed a software update. It turned out it needed a whole new gear box, not what you would expect from a car having only done 5000 miles. I have been trying to get a refund for 3 months and we are constantly ignored. I have not been contacted once since the gear box has been replaced. I have been appalled
By the service. I had to email copious amounts of times in order to even secure a courtesy car whilst this was going on.
17 de fevereiro de 2025
Resposta da LMC Cars LTD
We’re sorry to hear you’ve felt let down, but we do want to be clear and fair about the facts of your experience.
The vehicle you purchased is a 2024 plate with only 5,000 miles, and is fully covered under the manufacturer’s warranty. After your initial concerns, we collected the vehicle from you and had it inspected — it was diagnosed as needing a software update, not a gearbox replacement as suggested.
To ensure a smooth and hassle-free process, we arranged for the work to be carried out at your nearest main dealer and even offered to cover the cost of a courtesy vehicle during this time. Every inconvenience has been fully supported and covered by us.
We’ve always done our best to assist promptly and professionally
***PLEASE DONT TRUST LMC UPMINISTER****…
***PLEASE DONT TRUST LMC UPMINISTER**** - I am writing to express my dissatisfaction with the purchase of a Kia Niro from LMC Upminster on 13th March 2025. Mr. Yusuf was the sales executive who assisted us.
During the sales process, we were assured that a Guard protective application and one year's servicing were included in the price. We specifically requested the car be cleaned and minor scratches removed before delivery, to which Mr. Yusuf agreed on 8th March 2025.
Furthermore, we enquired about the flexibility of using service centers other than LMC for the included service plan. Mr. Yusuf confirmed that we could choose any convenient location, specifically confirming Glyn Hopkin, Halfords, and Quick Fix as acceptable options.
However, upon contacting Mr. Yusuf to schedule the service, he informed me that it could only be performed at an LMC Garage. This contradicts his previous confirmation and limits my options for a convenient service location.
Additionally, upon collecting the vehicle, we found it had not been cleaned adequately as promised, with visible dust inside and the scratches remaining unaddressed. While the LMC team acknowledged this oversight and reduced the price by £20, the overall experience was disappointing, especially as I had paid the full amount in advance based on trust.
The invoice does not specify that the included service must be conducted at an LMC Garage. Therefore, I request that LMC honors the initial agreement and allows me to utilize the free service at Glyn Hopkin, which is more convenient for me.
I did not get any response from LMC for my email. Once payment made they wont really care so be careful with LMC before making payment
13 de março de 2025
Resposta da LMC Cars LTD
Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that certain aspects of your purchase didn’t meet your expectations, and we’d like to clarify a few important points.
As part of our commitment to local customers, we included the service plan completely free of charge, with the clear understanding that it would be carried out at our own LMC service centre. This was explained during the sales process and is the reason we were able to offer the service at no cost.
To clarify — we have a fully equipped workshop on-site, and you’re located just over 10 miles away, which makes it convenient for both parties. The service can also be carried out while you wait, providing a quick and easy experience. Realistically, it wouldn’t make sense for us to give away a free service only to have it used at another garage when we have the facilities and team here to complete it to a high standard using Kia-approved parts.
We’re also more than happy to re-clean the vehicle and attend to any areas that may have been missed on collection. Just bring it back at a time that suits you, and our team will make sure it’s fully taken care of.
Sale staff very helpful
Sale staff very helpful, explain what I was interested in the staff took me for a test drive.very pleased with after sale service.
14 de abril de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thank you for your kind words! We're really glad to hear you had a positive experience with our sales team and that you were happy with the after-sales service. Enjoy your new car, and if you ever need anything, we’re always here to help!
The team at LMC were really helpful…
The team at LMC were really helpful when we was looking for a bigger car. They was able to explain the finance to us in detail and help us find the car we wanted.
Would definitely recommend to friends and family. The team are great and very helpful.
29 de março de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thank you so much for your lovely review! We’re really pleased to hear that our team were able to help you find the right car and explain everything clearly. It means a lot to know you’d recommend us to friends and family — we’re always here if you need anything in the future!
Great
I couldn’t have been more happier. Thank you for great service. Special shout out to Ali Ahmed for being excellent at what he does. I love my car!
2 de abril de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thank you for the amazing feedback! We're so glad to hear you're loving your new car and had a great experience with us. Huge shoutout to Ali Ahmed — we're lucky to have him on the team! If you need anything down the road, we're always here to help. Enjoy every mile! 🚗😊
I have just picked up my Audi sq5
I have just picked up my Audi sq5. I could not be happier with the car, it’s by far my favourite car I have bought from LMC. Which stands at 5 so far. They part exchanged my old Audi (which I got from them) with no problems. They even helped me put on my private plates
1 de abril de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thank you so much for the amazing review! We're thrilled to hear you're loving your new Audi SQ5 — especially knowing it’s your fifth car from us! It means a lot to have your continued trust and loyalty. We're glad the part exchange went smoothly and happy we could help with the private plates too. Enjoy every moment with your new car — we’ll be here for number six when the time comes! 🚗🙌
Buying a first car for myself was a…
Buying a first car for myself was a very tough decision and I was so confused to what is best for me. But a very gentle man named Ali Ahmed helped me a lot. So thanks, highly recommend LMC!
27 de março de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thank you so much for the 5-star review! We really appreciate your support and are glad to hear you had a great experience with us. If you ever need anything in the future, don’t hesitate to get in touch!
Resposta da LMC Cars LTD
Thank you for the amazing feedback! We're thrilled to hear you had a great experience and truly appreciate the recommendation. Looking forward to seeing you again in the future!
I found the sale staff most helpful
I found the sale staff most helpful. I had a few minor issues with my car when I contacted Lmc they resolved the issues had no problems since
3 de abril de 2025
Opinião espontânea
Resposta da LMC Cars LTD
Thank you for your kind words! We're really pleased to hear that our sales team were helpful and that any issues were quickly resolved. Your satisfaction means a lot to us, and we're glad everything's been running smoothly since. If you ever need anything, we're always here to help!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.