I ordered 11 items online and received only four unable to contact anyone via the phone as this is constantly just hung up and when I emailed I just got a response they were opening an investigation!!... Ver mais
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Leia as opiniões dos outros
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Ver mais
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Ver mais
A empresa respondeu
Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Informações de contacto
Reino Unido
- lockstation.co.uk
4,1
Bom
535 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de um mês
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Really pleased with my new locks
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a return I had was dealt with swiftly (my fault for not measuring properly.) Will definitely use again if I need more locks.
18 de março de 2026
Opinião espontânea
Resposta da Lockstation
Thanks so much for your amazing 5-star review! ⭐️😊
We’re thrilled to hear you’re pleased with your new locks and that they look fantastic 🔐✨
It’s great to know you found the website easy to use and our pricing competitive, and we’re especially glad our team could help with your questions and sort your return quickly 👍📦 (it happens to the best of us!)
We really appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team
Product was of good quality
From ordering to delivery, it was dispatched quickly. The door hinges were of great quality. Will use Lock Station again.
25 de março de 2026
Resposta da Lockstation
Thanks so much for the fantastic 5-star review, Dean! ⭐️😊
We’re really glad to hear everything from ordering to delivery was quick and smooth, and that you’re happy with the quality of the door hinges 🔧🚪
We truly appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team
Delivery was in time and product was…
Delivery was in time and product was what I was looking for
27 de março de 2026
Resposta da Lockstation
Thanks so much for your 5⭐ review, Ian! 😊
We’re really glad to hear your delivery arrived on time and that the product was exactly what you were looking for 👍🔒 It means a lot to us!
If you ever need anything else, the Lockstation team is always here to help 🚚💬
I only ordered one lock but got 3 have…
I only ordered one lock but got 3 have paid
Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the end. But 3 locker padlocks should last me until I die
26 de março de 2026
Resposta da Lockstation
Hello John 😊
Thank you so much for your 4⭐ review — we really appreciate it!
Firstly, we’re very sorry that you weren’t able to reach us by phone 📞. We’ve been extremely busy following the bank holiday closure, but we’re doing our best to catch up.
I’ve checked your orders and can see that you placed two — one for a single lock and another for two locks 🔐. Everything has been delivered exactly as ordered.
If there’s anything else you need or if we can help further, please don’t hesitate to get in touch — we’re always happy to help 😊
Kind regards,
The Lockstation Team
Good product delivered on time
25 de março de 2026
Resposta da Lockstation
Hi Richard 😊
Thank you so much for your 5⭐ review — we really appreciate your support!
We’re delighted to hear you’re happy with the product and that it arrived on time 🚚✨
If you ever need anything else, we’re always here to help!
Kind regards,
The Lockstation Team 🔐
Lock required
Slight delay in delivery but we were informed.
Arrived as required.
25 de março de 2026
Resposta da Lockstation
Thank you so much for your lovely 4-star review, Maria! 😊
We really appreciate your understanding regarding the slight delay, and we’re glad to hear everything arrived as required 👍📦
Your feedback means a lot to us and helps us keep improving! 💙
Kind regards,
The Lockstation Team 🔐
Resposta da Lockstation
Thank you for the fantastic 5-star review, Michael! ⭐️😊
We’re delighted to hear you’re happy with the quality of the product and the prompt delivery 🚚
Your support means a lot to us! 💙
Kind regards,
The Lockstation Team 🔐
Resposta da Lockstation
Thank you for the great 5-star review, Alan! ⭐️😊
We’re so pleased to hear you’re happy with both our products and service 🙌
Your support really means a lot to us! 💙
Kind regards,
The Lockstation Team 🔐
Very efficient service.
25 de março de 2026
Resposta da Lockstation
Thank you for your fantastic 5-star review, Mr Williams! ⭐️😊
We’re delighted to hear you found our service very efficient ⚡️
We really appreciate your support! 💙
Kind regards,
The Lockstation Team 🔐
Resposta da Lockstation
Thank you for the brilliant 5-star review, Mike! ⭐️😊
We’re really glad to hear your transaction was hassle-free and that you found a good price 💷👍
We truly appreciate your support! 💙
Kind regards,
The Lockstation Team 🔐
Great next day service and a fantastic…
Great next day service and a fantastic range of products available. It's a brilliant service for locksmiths.
13 de março de 2026
Opinião espontânea
Resposta da Lockstation
Hi Craig,
Thank you for the fantastic ⭐⭐⭐⭐⭐ review! We're really glad to hear you're happy with the next-day service and our range of products 🚚🔐
It's great to know Lockstation is proving to be a brilliant service for locksmiths — that’s exactly who we’re here to support! 🙌
We really appreciate you taking the time to share your feedback.
Kind regards,
Lockstation Team 🔐
Very helpful people
Very helpful people, they suggested what I needed and worked out perfectly.
I was looking for some escutcheon plates for some furniture locks that I had bought elsewhere.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Lockstation
Thank you for the great review, Dennis! 😊 We're really glad we could help you find the right escutcheon plates for your furniture locks, and it's fantastic to hear they worked out perfectly. 🔐 If you ever need anything else, feel free to drop by — we're always happy to help.
Kind regards,
Lockstation Team 🔑
The items were just what I was looking…
The items were just what I was looking for & the delivery was as described in the contact emails
24 de fevereiro de 2026
Resposta da Lockstation
Thank you for your lovely review! ⭐😊 We’re so pleased to hear the items were exactly what you were looking for and that the delivery updates were helpful 📦🚚. We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind regards,
Lockstation Team 🔐
Easy to order and an exact replacement…
Easy to order and an exact replacement for the original door lock.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re delighted to hear it was easy to order and that the lock was an exact replacement for your original 🔒👌 That’s exactly what we aim for!
We really appreciate your support and hope to help you again in the future 😊
Kind Regards
Lockstation Team
Think twice before ordering
Think twice before ordering. Nobody answers the phone. First you are on hold for awhile, then you get cut off. Tried several times. I had a question about my order.
Ordering on the website was not clear either. They had my card details from a previous order long ago, but did not allow me to log in as user.
I will not use again.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Lockstation
Hi there,
Thanks for your review. We’re not able to find an order under your details, so we don’t seem to have had the chance to serve you yet. If you intended to purchase from us, please get in touch so we can assist and make things right 😊
Kind Regards
Lockstation Team
Resposta da Lockstation
Thanks for your review, Valerie! ⭐⭐⭐⭐
We’re glad to hear your order arrived on time and in great condition 🚚📦
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Ultion thumbturn cylinder locks
Ordered two Ultion thumbturn cylinder locks, to be supplied with the same key. Locks arrived promptly within a few days and were a perfect fit for the doors.
27 de janeiro de 2026
Resposta da Lockstation
Thanks so much for the 5 stars, Stuart! ⭐⭐⭐⭐⭐
We’re thrilled to hear your Ultion thumbturn cylinder locks arrived quickly and were a perfect fit for your doors 🔒👌 It’s great they all work on the same key too — convenience at its best!
We really appreciate your support and hope to help you again in the future 😊
Many thanks
Lockstation Team
Resposta da Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re delighted to hear you’re happy with the quick delivery 🚚💨 and the excellent quality of your lock cylinders 🔒💪
Your support means a lot to us — thanks again!
Many Thanks
Lockstation Team
Item delivered was damaged but replaced…
Item delivered was damaged but replaced quickly and without any hassle.
27 de janeiro de 2026
Resposta da Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re glad we could quickly replace your item and make the process hassle-free 🚚✅ Your patience is much appreciated, and we’re happy everything worked out smoothly!
Kind Regards
Lockstation Team
Wrong item sent, no refund
Wrong item sent. As I opened it, they are refusing to accept the return.
26 de janeiro de 2026
Resposta da Lockstation
Hello,
I am very sorry to see your 1 star review.
After checking all the emails there was never any mention of us refusing to accept the return and in fact a return label has ben sent to you to enable you to send the part back free of charge.
Please kindly remove your false review.
Kind Regards
Lockstation Customer Service Team
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