Loeah Opiniões 

Resposta da Loeah

Há 2 horas

Hey Cadence,

Thank you for taking the time to share such honest and detailed feedback. We're glad the styles feel comfortable and that the ordering and delivery went smoothly.

We're sorry to hear the absorbent area didn't sit far enough forward for you. Every body is different, and we have several styles where the absorbent layer extends further to the front, which may suit you better. If you'd like, send us an email and we'll gladly help you find a style that works for your body.

Thank you as well for your feedback on the side seam and the bikini top padding. We've shared this with our product team, as comments like yours really help us improve our designs.

X Loeah 💕

Resposta da Loeah

Há 1 hora

Hey Lorraine,

Thank you for taking the time to write such a lovely review! We're so pleased the pants feel comfortable and give you the coverage you need. And it's wonderful to hear your daughter can get through her school day feeling confident and worry-free.

If either of you ever has questions, we're always happy to help.

X Loeah 💕

Resposta da Loeah

Há 1 hora

Hey Ju,

Thank you so much for your lovely review! It's so nice to hear that both you and your daughter are enjoying your Loeah underwear. And we love that you want every colour now, that's the best compliment we could ask for!

X Loeah 💕

Resposta da Loeah

Há 1 hora

Hey,

Thank you for taking the time to share such thoughtful feedback! It’s great to hear we managed to win you over on comfort and absorbency, especially since you were unsure at first.

We’re sorry the delivery took longer than you expected. Because we send orders straight from our stock to our customers, without an extra warehouse in between, we keep unnecessary transport to a minimum. The downside is a slightly longer delivery time, which we know isn’t always ideal.

Your suggestions about lighter colours and a way to secure the extra layer are really helpful, and we’ve shared them with our product team. A small tip for drying: hanging the pants with the gusset facing outwards somewhere with good airflow helps the absorbent layers dry faster, which can make a real difference in winter.

X Loeah 💕

Resposta da Loeah

Há 1 hora

Hey Debbie,

Thank you for your lovely review! We're so happy your order arrived quickly and that you're pleased with the quality.

X Loeah 💕

Resposta da Loeah

Há 1 hora

Hey Emma,

Thank you so much for your review! It’s wonderful to hear that your daughter can stay active without having to worry about leaks. Knowing she feels comfortable and protected, even compared to other brands, means a lot to us.

If she ever wants to try a new style, we’re always happy to help you find the right fit.

X Loeah 💕

Resposta da Loeah

Há 1 dia

Hey,

Thank you for your review! We're glad you're happy with the quality so far, and we hope your new size fits perfectly once it arrives.

Thanks also for your patience with the delivery. We ship orders directly from our stock to our customers without an extra warehouse step in between, which helps us cut down on unnecessary transport. It does mean delivery takes a little longer, so we're glad the tracking helped you keep an eye on your parcel along the way.

We'd love to hear how you get on once you've had the chance to try them!

X Loeah 💕

Resposta da Loeah

Há 1 dia

Hey Xavia,

We love this so much, thank you for sharing! Dealing with a heavy flow can be exhausting, so hearing that you can finally sleep through the night and get through your day without worrying honestly made our whole team smile. That's exactly why we do what we do.

Here's to many more carefree periods!

X Loeah 💕

Resposta da Loeah

Há 1 dia

Hey Kully,

Thank you for your lovely review! We always try to make every conversation with our team as easy and pleasant as possible, so it's great to hear that's how it felt for you. We hope your new pair fits just right!

X Loeah 💕

Resposta da Loeah

Há 1 dia

Hey Nicole,

Thank you for your review! We're so glad the swimsuit fits well, and we completely understand that finding the right size for a growing girl isn't always easy.

Because our period swimwear comes into direct contact with the body, it's treated as a hygiene product. That's why we can't accept returns once the seal has been broken, so every customer can be sure they're receiving a brand new item. To still give you peace of mind, we offer a fit guarantee on your first order, which allows you to exchange once for a different size if the fit isn't right.

If you're ever unsure about sizing before ordering, feel free to send us an email. We're always happy to help you choose the best size for your daughter.

X Loeah 💕

Resposta da Loeah

Há 1 dia

Hey,

Thank you for sharing your experience, and we’re sorry to hear how frustrating this has been for you. We’d like to clear up a few things.

Since the seal on your order is still intact, we can absolutely accept your return. The offer you received was simply an alternative, so you wouldn’t have to send the package back yourself. You’re completely free to decline it and return your order instead.

Please keep in mind that our return centre is located in the Netherlands, so the return shipping costs from the UK can be quite high. As stated in our Exchange and Return Policy, these costs are covered by the customer.

If you’d like to go ahead with the return, simply reply to our email and let us know. We’ll then send you the return instructions straight away.

As for the reviews, Trustpilot is an open platform where we have no way of removing or influencing what customers share. Every review, positive or negative, stays visible.

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey Angharad,

Thank you so much for your review! It's lovely to hear you're enjoying the feel and quality of your pieces, and that our team could help you when you needed us.

We're already looking forward to your next order!

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey Jessica,

Thank you for your lovely review! We're so happy you love the quality of your items. Sizing details are easy to miss when you're shopping online, so we're glad our team could put things right for you so quickly.

Enjoy your new pieces, and if you ever need anything, we're always here to help.

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey Crysta,

Thank you so much for your kind review! Ordering the wrong size can happen to anyone, so we're really glad our team could help you out quickly. We hope your new pair fits perfectly!

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey Elaine,

Thank you for your review! We love hearing that you feel good in them. Comfort and a flattering fit are exactly what we aim for with every style.

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey Rebecca,

Thank you for your review! It's lovely to hear your daughter could enjoy the beach without any worries. We hope you had a wonderful holiday together!

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey,

Thank you for your review! We're so happy to hear you feel comfortable and confident wearing them. That's exactly what we want for everyone who chooses Loeah.

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey,

Thank you for your honest review! We're so glad you feel comfortable and secure wearing them.

Thanks as well for your feedback on the drying time. Because of the absorbent layers, the gusset naturally takes a little longer to dry than regular underwear. A good tip is to hang them up with the gusset turned outwards, somewhere with good airflow. Please avoid the tumble dryer, as this can damage the absorbent layers.

As for delivery, we ship orders directly from our stock to our customers, without an extra warehouse step in between. This helps us keep unnecessary transport to a minimum, but it does mean delivery takes a little longer. We're always looking at ways to get orders to you faster.

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey,

Wow, thank you so much for this heartfelt review! It truly means a lot to our whole team. Caring for our customers and making products we're proud of is at the heart of everything we do, so hearing that it really comes across is the best compliment we could get.

And thank you for spreading the word. Recommendations like yours help us grow and reach more people who might need us.

X Loeah 💕

Resposta da Loeah

Há 2 dias

Hey Neave,

Thank you for your lovely review! We're so glad you're happy with both the quality and the help from our team.

X Loeah 💕