Loeah Opiniões 

Resposta da Loeah

Há 3 dias

Hey Kate,

Thank you so much for your kind words! We're really glad our team could help you arrange your exchange without any hassle, and it means a lot that you'd recommend us.

We hope your new pair fits perfectly once it arrives!

X Loeah 💕

Resposta da Loeah

Há 3 dias

Hey June,

Thank you for your lovely review! We're so pleased you're enjoying the comfort and quality, and that swapping to a better size was quick and easy. Thanks as well for your feedback on the sizing, it really helps us and other customers.

We'd love to welcome you back for your next order!

X Loeah 💕

Resposta da Loeah

Há 3 dias

Hey Danielle,

What a wonderful review, thank you so much for sharing! It honestly made our day to hear you could enjoy every swim with your son without having to sit on the sidelines. That's exactly why we created our swimwear.

We'd love to hear how you get on with the period pants too. If you need any help choosing a style, just let us know.

X Loeah 💕

Resposta da Loeah

Há 3 dias

Hey Kerrie-Ann,

Thank you for your review! We love hearing that the thong won you over, it's one of those styles people are often unsure about until they try it.

We completely understand your point about the price, and we really appreciate that you value the quality behind it. Keep an eye on our website and emails, as we regularly run offers that might come in handy for your next order after payday.

X Loeah 💕

Resposta da Loeah

Actualizada há 4 dias

Hey Rena,

Thank you for sharing your feedback. We’re sorry to hear you’ve had this experience, and we’d like to clear up a few points.

As stated in our exchange and return policy, and on the seal itself, we’re unable to accept returns once the seal has been broken. Because period underwear comes into direct contact with the most intimate parts of the body, we treat it as a hygiene product. This policy is in place so every customer can be sure that what they receive is brand new and has never been worn by someone else.

We’d also like to be clear that we don’t do dropshipping. With dropshipping, orders are sent directly from random suppliers to the customer, without any control over quality, materials or certifications. That’s not how we work. Our underwear is manufactured in China, as is the case for much of the period underwear available today. Instead of shipping our stock to warehouses in different countries and sending each order on from there, we store it right next to our factory and ship directly to our customers. We’ve chosen this deliberately to avoid unnecessary transport steps and keep the environmental footprint of our distribution as low as possible.

Our return centre, however, isn’t located in China but in the Netherlands. For size exchanges under our fit guarantee, you don’t pay any return costs. You only pay the shipping cost of the new item, which is £6.95

If you’d like us to take another look at your order, feel free to send us an email. We’re happy to help where we can.

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Kelly,

Welcome to the Loeah family, and thank you for such a lovely review! We're so happy you're pleased with your first order and that our team could help you feel confident about the fit.

We hope you enjoy wearing your new pieces. If any questions come up along the way, we're always happy to help.

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Marcia,

Thank you for your review! We're really glad the size exchange was easy for you, and we hope your new pairs feel just right.

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Gemma,

Thank you so much for your lovely review! We completely understand how disappointing it is when you're looking forward to something and the fit isn't quite right, so we're glad we could put it right for you.

We hope your new pairs feel amazing once they arrive. Let us know how you get on!

X Loeah 💕

Resposta da Loeah

Actualizada há 4 dias

Hey Kathryn,

Thank you for your review! We're glad you're happy with the quality, and thanks for letting us know about the swim briefs. If this was your first order with us, you can use our fit guarantee once to swap them for a different size. Just send us an email and we'll gladly help you find a better fit.

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Louise,

Thank you for taking the time to write such a kind review! We're really happy we could find a solution that suits you, both in size and style. Every body is different, so it's great to hear you've found a fit that feels comfortable and works well for you.

If you ever want help choosing your next pair, just drop us a message.

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Sharn,

Thank you for your review! We're so glad you love the look and feel of them, and thanks for the heads-up on the sizing. That kind of feedback really helps us and other customers when choosing the right size.

We hope your replacements fit just right!

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Jayne,

Thank you so much for sharing your experience! We want everyone to feel confident placing their first order with us, so it's lovely to hear the exchange went smoothly for you.

We hope you enjoy wearing them, and if you ever need anything, we're just an email away.

X Loeah 💕

Resposta da Loeah

Publicada há 4 dias

Hey,

Thank you for your review! Finding the right size online isn't always easy, so we're glad our team could help you quickly. We hope the new size fits perfectly once it arrives.

If there's anything else we can do, just let us know.

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Gem,

Thank you for your review! We're so happy to hear you're enjoying them and already planning to add a few more to your collection.

X Loeah 💕

Resposta da Loeah

Há 4 dias

Hey Paula,

Thank you so much for your lovely review! It's wonderful to hear your daughter feels confident and comfortable during her period. That's exactly what we hope every girl can experience with our underwear.

If you ever have any questions or want to explore other styles, we're always here to help.

X Loeah 💕

Resposta da Loeah

Actualizada há 5 dias

Hey Alenda,

Thank you so much for your review! How lovely that you and your mom are both enjoying them. It's always special to hear our pants are being shared across generations.

If either of you ever has questions or wants to try a different style, we're always happy to help.

X Loeah 💕

Resposta da Loeah

Há 5 dias

Hey Ella,

Thank you for this lovely review! It's so good to hear your daughter feels comfortable and protected in them, and that you've found a fit that really works. Recommendations from happy customers mean the world to us, so thank you for spreading the word.

X Loeah 💕

Resposta da Loeah

Há 5 dias

Hey,

Thank you so much for your sweet review! We're really happy to hear you're enjoying the colours and comfort, and that our team could help you out.

X Loeah 💕

Resposta da Loeah

Há 5 dias

Hey Yvonne,

Thank you so much for your kind review! We're really glad we could find a solution that worked for you, and it means a lot that you'd recommend us to others.

We hope you love the new item once it arrives. If you have any questions when you start wearing it, just drop us an email. We're always happy to help.

X Loeah 💕

Resposta da Loeah

Há 5 dias

Hey,

What a lovely review, thank you! It's so nice to hear your teenager feels comfortable and confident in them, both during the day and at night. That's exactly what we want for every girl who's getting used to her period.

If you ever have questions about other styles or sizes as she grows, just send us a message. We're always happy to help.

X Loeah 💕