Lola's - Lola's Covent Garden Opiniões 

300
•
TrustScore: 4.5 em 5

4,7

14-18 Neal Street, WC2H 9LY Covent Garden, GB

•

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Ver mais

Classificada 5 em 5 estrelas

Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Ver mais

Classificada 5 em 5 estrelas

Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... Ver mais


Informações sobre a empresa

  1. Loja de bolos
  2. também em
  3. Loja de cupcakes
  4. Padaria
  5. Pastelaria para casamentos
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Covent Garden

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

300 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(300)

5830 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 3 em 5 estrelas

Husbands Birthday cake.

First time visiting the branch and was great customer experience, gentleman was knowledgeable and polite and explained the different varieties. The only thing that I was disappointed in was even thou I was collecting my husband’s birthday cake I didn’t understand why I was being charged £2.50 to collect it, even thou I avoided the delivery charge how is it possible that customers are still being charged £2:50 to collect? Still doesn’t makes no sense at all and think it’s wrong to charge when customers are collecting! I was told by the assistant it was a trial.Such a shame, I wont be returning anytime soon, especially when a member of my staff told me they didn’t have to pay for there’s last year! :(

5 de setembro de 2023
logótipo da Lola's - Lola's Covent Garden

Resposta da Lola's - Lola's Covent Garden

Hi Sarah,

Thank you for taking the time to leave us a review.

I am very sorry to hear that you are disappointed with our collection fee of £2.50, we do add this fee for orders under £30.

Bespoke orders differ greatly from regular store items available for sale. These orders do require extra steps involved, which require extra people and time.

With all the rising prices, we wanted to avoid pushing the price of our cupcakes/cakes any further, and for this reason decided to apply the small fee.

If you do wish to discuss this any further, please feel free to contact us on hello@lolascupcakes.com.

Best wishes,

Chloe

Classificada 5 em 5 estrelas

Good choice for birthday cake

Order a customized Black Forest cake online and picked it up at Covent Garden store. It was smooth and easy, with prior order only 2 days in advance, which is very convenient. The cake was good, using cream cheese as coat made it an extra special taste. And candle is available in the store when picking up the order.

3 de setembro de 2023
Classificada 5 em 5 estrelas

Such a fantastic service

Such a fantastic service! I ordered just a few days before my 6 y/o’s birthday. They truly did a fantastic job with the perfect, sprinkle covered, colourful, unicorn cake. Can’t get over the speed of their service and the amazing quality of the cake. A bunch of happy, hyper children and parents alike. Definitely recommend! There were no compromise on either taste or appearance. Both 5 star!

21 de agosto de 2023
Classificada 5 em 5 estrelas

My favourite CupCakes

love Lola's cupcakes. Once a month I treat myself and family members to their favourite cup cakes. Its also nice that they stands at railway stations in London. Would recommend the light texture of these cupcakes,

31 de julho de 2023
Classificada 5 em 5 estrelas

Ordering from Australia

The easy ordering system, the helpful & friendly replys to my emails, I was ordering from Australia for my daughter who is working in the UK & Lola's could not have been more helpful.

13 de agosto de 2023
Classificada 5 em 5 estrelas

Amazing vegan cake!

Speedy pick up and amazing flavour for the cake! I chose the vegan Victoria Sponge and it was a hit for the party especially non-vegans! Highly recommend.

3 de agosto de 2023
Classificada 5 em 5 estrelas

Great cakes and service

The cake was lovely. delicious and looked beautiful as well.There was also a great selection of gluten free cupcakes for the coeliacs in our family and we felt very safe ordering from Lola's. The collection was an easy process.

28 de julho de 2023
Classificada 3 em 5 estrelas

The guy in the shop was very…

The guy in the shop was very incompetent, ruined the whole experience

15 de julho de 2023
logótipo da Lola's - Lola's Covent Garden

Resposta da Lola's - Lola's Covent Garden

Hi,

Thank you for your feedback.

I'm so sorry to hear about this.

I will be in touch shortly to discuss this a little further with you and find out more about what happened.

I hope to hear from you soon.

Best wishes,

Nikky

Classificada 5 em 5 estrelas

Great personalised cakes

I bought 6 personalised cupcakes for my brother’s 21st birthday. They were absolutely brilliant! I didn’t think the photo would show up so clearly, so was genuinely surprised! The taste was great as always.

Would recommend to all!

6 de julho de 2023

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