London Rug Company Opiniões 

182
•
TrustScore: 4 em 5

3,8

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Classificada 1 em 5 estrelas

Original rug only found out not in stock a week after expected delivery. Order placed 22nd September today is 10th October still not received. Item was supposed to be delivered 8th and wasn’t! Made... Ver mais

Classificada 5 em 5 estrelas

I highly recommend the London Rug Company not only for excellent customer service but for delivering on their promise. I purchased the Darby rug over a year ago and it still looks amazing. My friends... Ver mais

Classificada 5 em 5 estrelas

Ordered a Phoebe rug and a Mila large diffuser and love how they work together in my lounge. Speedy delivery for both items which arrived separately but on the same day.

Classificada 5 em 5 estrelas

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did... Ver mais

Informações sobre a empresa

  1. Loja de tapetes
  2. também em
  3. Decoração e Design de Interiores
  4. Designer de interiores
  5. Loja de carpetes
  6. Loja de mobília para quartos
  7. Loja de mobília para sala de estar

Sobre London Rug Company

Escrito pela empresa

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

182 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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3,8

Todas as opiniões

(182)

35 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I am very disappointed in my delivery…

I am very disappointed in my delivery from the London rug company. My parcel was left outside my front door whilst I was in work, only to return home and it had been stolen from my property. I did not agree for the parcel to be left when no one was home. I have been in contact with the company who have been very reluctant and still chasing for a refund on an order I never received. I will definitely not be buying from this company again as I paid a lot for this rug and can not get a refund.

26 de agosto de 2025
Classificada 5 em 5 estrelas

The Nicole outdoor rug - a quality product

I ordered 2 of the Nicole outdoor rugs. They are just like the advertised photos, the quality is excellent and they look great. This is my second purchase from The London Rug Company and the communications from initial purchase to delivery were excellent. Delivered on time too! Well done Dawn and team.

11 de julho de 2025
Classificada 1 em 5 estrelas

I ordered 2 Marie outdoor rugs

I ordered 2 Marie outdoor rugs, after just a couple of weeks we had some rain and one of the rugs that wasn’t under the gazebo started to curl at the edges, I contacted London Rug Company who replied asking was it still the same now it’s dry, I replied that it was.
I have received no further response from the company, no response from further emails asking for help with the issue
Poor customer service

29 de maio de 2025
Classificada 5 em 5 estrelas

Geeat great and great!

Great dispatch time we had the rug the next day! Also we grabbed ourselves a bargain in the sale so very pleased with our choice! Looks great and great quality

29 de maio de 2025
Classificada 5 em 5 estrelas

outstanding quality and customer service

First of all the Jennifer Rug i purchased is absolutely outstanding in every aspect.
Also on purchase i forgot to use my discount code which could have saved me quite a lot, i emailed the company and they applied the code for me so as i could get the savings, they were so helpful and so quick to get back to me

23 de abril de 2025
Classificada 1 em 5 estrelas

Terrible customer service received my…

Terrible customer service received my rug sent it back. The next day wasn’t suitable for my home and not received a confirmation saying they have received the rug or any email not answering the phone absolutely terrible do not buy.

No I sent back my rug back to you on the 10th of March I’ve sent more than seven emails. I’ve tried to ring the number which I think is dodgy. Nobody is answering and it’s a EE mobile number and every email you sent didn’t make sense. Do not buy from the seller. Terrible!!!

6 de março de 2025
logótipo da London Rug Company

Resposta da London Rug Company

Dear Gemma,

We’re sorry to hear that you weren’t satisfied with your experience. At London Rug Company, we take customer service seriously and always strive to ensure a smooth returns process.

To clarify, your rug was delivered on March 14th, and your full refund was processed on March 31st—within 12 working days, in line with our stated policy of up to 14 working days for refunds. This allows us to check returned items for quality and ensure they are received correctly by our warehouse.

Throughout the process, we sent you seven email updates regarding your return and refund. We’re sorry if any of these were missed, and we’re happy to assist with any remaining concerns. If you need further support, please don’t hesitate to contact us at info@londonrugcompany.com.

We appreciate your feedback and will continue working to improve our communication.

Best regards,
The London Rug Company Team

Classificada 2 em 5 estrelas

Ordered The Charlie

Ordered The Charlie, firstly it was left outside on the driveway no one even knocked the door. The quality leaves a lot to be desired - thin cheap backing. The fringes are curled up and won’t stay down and foot marks cover it ! For the money I am disappointed. I would ideally like to return it as not happy - note this review did not receive a response as at today May 24th is that because I said I wanted to return ?

13 de janeiro de 2025
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