London Rug Company Opiniões 

182
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Original rug only found out not in stock a week after expected delivery. Order placed 22nd September today is 10th October still not received. Item was supposed to be delivered 8th and wasn’t! Made... Ver mais

Classificada 5 em 5 estrelas

I highly recommend the London Rug Company not only for excellent customer service but for delivering on their promise. I purchased the Darby rug over a year ago and it still looks amazing. My friends... Ver mais

Classificada 5 em 5 estrelas

Ordered a Phoebe rug and a Mila large diffuser and love how they work together in my lounge. Speedy delivery for both items which arrived separately but on the same day.

Classificada 5 em 5 estrelas

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did... Ver mais

Informações sobre a empresa

  1. Loja de tapetes
  2. também em
  3. Decoração e Design de Interiores
  4. Designer de interiores
  5. Loja de carpetes
  6. Loja de mobília para quartos
  7. Loja de mobília para sala de estar

Sobre London Rug Company

Escrito pela empresa

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

182 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(182)

35 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered the Jenifer Rug

Ordered the Jenifer Rug , exactly the same as the picture online 👍🏼 omg it’s so soft , great quality! Honestly I love it so much , absolutely so reasonably priced I had the small which was £148 but I had money off as first order think I paid about £133 🙌🏼
Would 💯 recommend

5 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I have nothing but praise for for London Rug Company , in particular Ellie

I have nothing but praise for this company. I ordered the wrong size Phoebe rug and emailed LRC to explain and wanted to order the larger size.Ellie was outstanding with her impeccable, professional, and extremely thoughtful customer service🙏A new, larger Phoebe rug arrived this week, Monday 4th March, less than 4 days after Ellie sorted a new order for me.( This included a weekend,and despite them being very busy) and the delivery Man also brilliant, bought my ne rug and took the wrong size one back. The Phoebe rug is fabulous…… and I am delighted. Room no 2 will start shortly, LRC here I come!!!
Thank you so so much, Ellie and co you are diamonds 💎 🙏💖🙏💖🙏💖

4 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No refund

I returned my rug after numerous emails and constantly having to message as replies from them very slow. I returned my rug over a week ago and have been messaging them for a couple of days and yet again am getting no reply.
Customer services from this company is non existent, very poor service. Its been 9 days now since it was collected amd no refund/reply to messages.
Avoid this company!

Update
My refund took 10 days which I think is along time to wait. I will not order again. I think my review was 100% accurate to how I was treated throughout.

16 de fevereiro de 2024
Opinião espontânea
logótipo da London Rug Company

Resposta da London Rug Company

Hi Lisa, You have been refunded within 7 days of receiving your collection, we did not take a £20.00 collection fee from you. Our policy states refunds an be up to 14 days to allow us to check the product. We also reply to all of your queries in no more than 1 day. We feel your review is untrue and unfair.

Classificada 5 em 5 estrelas

Superb quality and service

Ordered Sunday morning and delivered on Tuesday!
Fabulous rug that fits our space perfectly.
I will be ordering again as I work my way round the house. Thank you Dawn and your team for a lovely product!

22 de janeiro de 2024
Classificada 5 em 5 estrelas

Perfect

Delivered on time, it's really lovely well happy a little bit more than I would normally pay but so worth it.

4 de janeiro de 2024
Classificada 5 em 5 estrelas

Five star overall experience

First of all I was attracted to the London Rug company for their styles and large sizes, very impressed when pricing the rugs, appeared very good value for money.
I ordered two rugs and they arrived within 2-3 days -excellent service.
My first rug had a slight hole in the area where the end of the roll had maybe become unprotected by the wrapping. I contacted the London rug company and was issued a replacement rug straight away.
The overall service was fantastic, the order process was easy, the delivery fantastic (this was over the busy Christmas period too) and the after sales care for my fault was superb.
I will definitely recommend London Rug company and I will shop again with them.

27 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Wow.

Wow.. I ordered my 'Sally' rug on Sunday night & it arrived Tuesday. Absolutely gorgeous, couldn't have chosen a more soft & luxurious beautiful rug, I bought this in the black Friday sales with an extra exclusive 5% off because I follow Dawn on Instagram Thank you for one of my best shopping experiences, excellent service 😊

27 de novembro de 2023
Classificada 5 em 5 estrelas

Beautiful soft rug

Beautiful soft rug, even better than pictures on the website. Fantastic quality at such a reasonable price. Delivery arrived within 2 days of ordering! Very happy!

24 de novembro de 2023

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