Longwell & Co. Opiniões 

78
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

nice easy to see graphics clear understanable language without ostentatous bribing or marketing tactics. love the clear down to earth real words and covered facts. good quality long-lasting product b... Ver mais

Classificada 1 em 5 estrelas

Do not buy. This is a scam. Pan sold as Titanium but is magnetic inside and out, so not even coated in Titanium. Refund process purposefully obstructive. Owners on “About” page do not exist. All photo... Ver mais

Classificada 5 em 5 estrelas

I absolutely love my frying pan. I was a little anxious about ordering, as there are a few competitors, but Longwell's pans are solid titanium, not coated. I shouldn't have worried, it's the best fryi... Ver mais

Classificada 5 em 5 estrelas

Excellent clear, easily explored website. Seems a bargain price comparing the prices of other titanium pans. Not yet arrived so cannot comment as to how well it works but will leave another review w... Ver mais

Informações sobre a empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

We started Longwell & Co. because the cookware industry has a dirty secret: most 'non-stick' pans leach chemicals into your food. We chose a different path: pure titanium, no coatings, no compromise.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

78 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(78)

76 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

11cm Titanium Pan and Lid

I can't wait to receive my 11cm Titanium pan and lid because I believe it will improve my cooking no end and make things a lot easier in my Kitchen.

17 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Rubbish

Pan prepared carefully as per instructions but steak, eggs, whatever just stuck and had to be prised off. Refund requested, description and photos sent 'for review'. No further response received. I doubt that this pan is really titanium. The customer support is useless. Avoid, avoid, avoid!

3 de agosto de 2026
Opinião espontânea
logótipo da Longwell & Co.

Resposta da Longwell & Co.

Hi Matthew,

We’re very sorry to hear about your experience with the pan and, in particular, that you were left waiting for a response after submitting your refund request and supporting information.

We completely understand your frustration, especially after carefully following the preparation instructions and still experiencing issues with food sticking. We also appreciate you taking the time to share your concerns regarding the pan and its material.

We’ve recently reached out to you by email so we can pick this up directly and make sure your concerns are properly reviewed by our team.

Please check your inbox, including your spam or junk folder, and reply to our email when you have a chance. We’re sorry again for the frustration caused and hope we can have the opportunity to address this properly.

Kind regards,
Longwell & Co. Customer Support Team

Classificada 5 em 5 estrelas

Absolutely made my day

In these days of gloom and hardship how better to cheer yourself up than cooking fantastic tasting food in a fantastic pan AT HOME impressing friends and family

17 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely Website,

Lovely Website,
Exceptional clarity on the products.
I feel I’m going to be extremely happy with my order, & likely to make a further order to add to the set.

16 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

Excellent customer service; on a Sunday evening and I impulsively ordered a frying pan, then I saw a set that I felt was better value, so I added a comment to the advert simply explaining that I’d just bought a frying pan and asking if i could change it to the set.
Much to my amazement I got a message within minutes upgrading my purchase.
I took the opportunity to talk about my purchase and clarifying the various uses.
The person was really helpful, polite and patent. I won’t hesitate in using this supplier again.
As I’ve only just ordered the set I can’t review their quality quite yet, but if they are as good as their customer service, which I have no doubt they will be; I will review those too.

16 de agosto de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Pressure to add more to your cart

However, it was very easy to decline further additional pans, even with discount offered.
As the boys (4of them) have now left home, one pan should suffice.
If there were still six of us, then I would definitely have used the offer.
Can't wait cook for my wife and I in a clean safe easy to clean pan.

16 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent clear website

Excellent clear, easily explored website.
Seems a bargain price comparing the prices of other titanium pans. Not yet arrived so cannot comment as to how well it works but will leave another review when I have used it.

14 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t waste your Money.

Purchased a titanium frying pan and carried out the pre-use proofing. Once done, steak stuck and burnt on the pan. What a waste of money and time. Go elsewhere. Would not recommend.

12 de agosto de 2026
Opinião espontânea
logótipo da Longwell & Co.

Resposta da Longwell & Co.

Hi Tim,

We’re sorry to hear that you were disappointed with the performance of your pan, particularly after taking the time to complete the recommended pre-use preparation.

We understand how frustrating it must have been to have your steak stick and burn after following the preparation process. This certainly isn’t the experience we want our customers to have.

We take feedback like this seriously and would appreciate the opportunity to look into what happened and see how we can assist. Please feel free to contact our customer service team with your order number and the email address used for your purchase so we can review this with you directly.

We sincerely apologize for the frustration and disappointment caused, and hope we can have the opportunity to put things right.

Kind regards,
Longwell & Co. Customer Support Team

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