Initial review edited after issue resolved: Had an initial problem with my device being sent to the wrong address, ill be honest and say i initially had trouble with their customer support but... Ver mais
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Le boitier est cher, mais bon, c'est original et c'est sympa. Le problème, c'est que du jour au lendemin, on est passé à un système avec abonnement qui est tout simplement honteux. Il faut scroller pe... Ver mais
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Vraiment très sympa à utiliser. Une autre manière de garder le contact avec ses proches, parents, grands parents équipés. Aucun problème de fonctionnement et en plus la box est jolie.
A empresa respondeu
I absolutely adore this product. I bought it years ago, signed up for the annual subscription, and it has been a perfect experience. It delivers more than value… it delivers joy! My wife loves gettin... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Lovebox is a little wooden box that delivers love messages. Send a message, a drawing or a photo from the app. On the other side, a heart starts spinning on the box. Your person lifts the lid and reads it. It's that simple. Designed in France and loved since 2018, Lovebox has found its place in more than 300,000 homes: couples living apart, grandparents and grandkids, parents and children, best friends. A gift that keeps giving, every single day.
Informações de contacto
60 rue François Ier, 75008, Paris, França
- sos@lovebox.love
- lovebox.love
3,9
Bom
33 opiniões
Sem histórico recente de solicitação de opiniões
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Très bon produit
Très bon produit pour rester en lien avec ses proches sans passer par un smartphone (idéal avec les grands parents par exemple). Et le design se fond dans tous les intérieurs. Je recommande fortement et suis très contente de mon achat
29 de outubro de 2026
Opinião espontânea
Resposta da Lovebox
Bonjour,
Merci beaucoup pour ce joli retour !
Garder le lien sans smartphone, notamment avec les grands-parents, c’est exactement pour ça que la Lovebox existe. Et nous sommes ravis qu’elle ait trouvé sa place chez vous.
Produits beaux, de qualité et originaux
J'ai tous les produits Lovebox qui sont beaux et de bonne qualité et dont les concepts sont originaux. J'adore !
29 de outubro de 2025
Opinião espontânea
Resposta da Lovebox
Bonjour,
Tous les produits Lovebox ? Vous êtes officiellement une super fan, et ça nous touche énormément !
Merci pour votre fidélité. Et restez à l’écoute : d’autres nouveautés arrivent bientôt.
I love it so much !!!
28 de outubro de 2026
Opinião espontânea
Resposta da Lovebox
And we love that you love it! ❤️ Thank you so much.
Vraiment très sympa à utiliser
Vraiment très sympa à utiliser.
Une autre manière de garder le contact avec ses proches, parents, grands parents équipés.
Aucun problème de fonctionnement et en plus la box est jolie.
3 de agosto de 2026
Opinião espontânea
Resposta da Lovebox
Bonjour,
Merci pour votre avis !
Une autre manière de garder le contact, avec toute la famille équipée : on ne pouvait pas rêver mieux. Nous sommes ravis que tout fonctionne parfaitement, et que la Lovebox vous plaise aussi par son allure.
Thank you victor!
Initial review edited after issue resolved:
Had an initial problem with my device being sent to the wrong address, ill be honest and say i initially had trouble with their customer support but the founder of lovebox reached out to me and sent a replacement really quickly to resolve this once he had picked up the problem.
Funnily enough a stranger brought the initial one back to me so its going to be back on its way to them as soon as i can!
Really pleased thank you Victor for reacjing out and resolving my issue!
21 de outubro de 2026
Opinião espontânea
Resposta da Lovebox
Hi,
Thank you so much for updating your review, and for your honesty about the start. You’re right that our support should have been there for you sooner, and we’re taking that to heart.
I’m so glad your Lovebox arrived in time to be gifted, and that it brought so much joy. And what a story with the original finding its way back to you! Thank you for sending it home to us.
Happy anniversary to you both.
Kind regards,
Victor
Systeme d'abonnement honteux
Le boitier est cher, mais bon, c'est original et c'est sympa. Le problème, c'est que du jour au lendemin, on est passé à un système avec abonnement qui est tout simplement honteux. Il faut scroller pendant des minutes dans l'application pour trouver un fond gratuit. Adieu lovebox
19 de outubro de 2026
Opinião espontânea
Resposta da Lovebox
Bonjour,
Merci pour votre retour, et ravis que vous trouviez la Lovebox originale et sympa.
Une précision sur l’abonnement : il existe depuis février 2021, il n'est pas apparut du jour au lendemain. Il est optionnel et donne accès à des fonctionnalités premium, qui restent, une fois encore, entièrement optionnelles. L’envoi de messages est toujours gratuit et illimité, et le restera.
En revanche, vous avez raison sur un point : les fonds gratuits doivent être plus faciles à trouver dans l’application. Nous transmettons votre remarque à l’équipe produit.
Nous serions tristes de vous voir partir. Si nous pouvons vous aider, écrivez-nous à sos@lovebox.love.
Bien cordialement,
Victor
Quick Customer Service
A friend of our got a Lovebox recently. I decided to purchase the color/photo option for her box. The purchase did not do through correctly. I reached out to Lovebox and Victor helped me make sure she got her color/photos added to her box. He was super helpful. She loves her Lovebox and loves receiving messages everyday from all her friends and family.
16 de setembro de 2026
Opinião espontânea
Resposta da Lovebox
Thank you so much! Sorry the purchase didn't go through the first time, and I'm really glad we got your friend's colors and photos set up.
What a lovely gift: a Lovebox full of messages every day from all the people who love her. That's exactly what it's made for.
I purchased my first Lovebox after they…
I purchased my first Lovebox after they had just started the business about 10 years ago. I have since purchased four additional love boxes and I love them! I give them to my family and and send quick notes to them whenever the moment arises. My grandchildren especially look forward to the spinning heart to see what crazy thing Gram has sent to them.
28 de setembro de 2026
Opinião espontânea
Resposta da Lovebox
Thank you! Five Lovebox, and one of our very first customers. That means the world to us.
We love picturing your grandchildren watching the heart spin, waiting to see what you've sent this time. That's exactly why Lovebox exists: little moments of love, whenever they arise.
Keep the crazy notes coming. We're so glad to be part of your family's story.
Amazing company, amazing products.
The Lovebox is an amazing product! I know that I could send a text, but the Lovebox is so much more personal. I love crafting and sending messages on it, and I get a notification when my message has been read. It's been wonderful. And the team of folks behind the product are human—they care about what they do, they answer quickly, thoughtfully, and carefully. I love the company and I love their products!
1 de março de 2026
Opinião espontânea
Resposta da Lovebox
Thank you so much for these beautiful words!
You said it perfectly: a text is quick, a Lovebox is personal. And that little notification when your message has been read never gets old, does it?
What you wrote about our team touched us deeply. We're a small group of humans who care a lot, and it means everything to know it shows.
Thank you for being part of the Lovebox family. Keep crafting those messages!
I absolutely adore this product
I absolutely adore this product. I bought it years ago, signed up for the annual subscription, and it has been a perfect experience. It delivers more than value… it delivers joy! My wife loves getting the messages when I travel and my daughter gets excited when she sees the heart moving so she can tell my wife. It makes my wife feel loved and it shows my daughter the type of extra things a person can do to show love. I’ve only had positive experiences with the company as well. Not sure why these folks who had issues experienced something different than me.
28 de setembro de 2026
Opinião espontânea
Resposta da Lovebox
Thank you for this wonderful review. It made our whole team smile.
A message waiting for your wife while you're away, and your daughter running to tell her the heart is spinning: that's Lovebox at its best. We love that she's learning, through this little box, that love lives in the small extra gestures.
Thank you also for your kind words about our team. We know not every customer has had the experience they deserved, and we're working hard to make sure everyone feels the care you've felt.
Thank you for being with us all these years.
Send love even when thousand miles away
This is an amazing product… originally started with one love box where I can send messages to my husband when I travel then it grew into 2 boxes one he would use to send me messages and one for me to send him… then worn the app widget he could send directly to my phone which would make me smile when I’m traveling for work. Next we started buying them for family and friends. The amazing thing is that multiple people can connect to one box meaning anyone can send messages and pictures to one box. Then lovebox started to come out with new products and it’s so exciting!!! I recommend the LoveBox to everyone they make amazing Xmas and Valentine’s Day gift… I was also able to engrave my husbands box to really personalize I look forward to the future of their products
25 de dezembro de 2025
Opinião espontânea
Resposta da Lovebox
What a beautiful story! One box, then two, then the widget, then family and friends. We love how Lovebox grew with you.
And you're right: a Lovebox is never just for two. Anyone can send love to the same box, and that's what makes it so special.
The engraving on your husband's box is the perfect finishing touch. Thank you for recommending us to everyone around you. It means so much to a small team like ours.
And stay tuned: we have more new things coming very soon.
Quality product from a great company
I purchased lovebox for my wife and couldn't be happier. It was my 1st purchase with them but not my last. They build quality products that help people share the love no matter where they are. I will be a customer for life.
28 de setembro de 2026
Opinião espontânea
Resposta da Lovebox
Thank you so much! We're thrilled your wife loves her Lovebox.
"Share the love no matter where they are": you just summed up why we do what we do.
We're honored to have you with us, and we can't wait to be part of your next gift.
Cute idea but horrific customer service
I purchased a Lovebox for my wife as a Valentine’s Day gift and clearly received a defective unit as the setup process yielded an infinite loop that just kept bringing it back to the initial setup screen. I consider myself quite tech savvy and tried all sorts of tests before reaching out to support (different WiFi, setup via desktop browser vs multiple mobile devices, etc.). I then requested a replacement unit and at this point I have had 13 rounds of back and forth emails over 2 full weeks with them showcasing the same tests that I had already explained doing previously myself and have no resolution in sight. It’s unfathomable to me how they can be so slow to respond or so hesitant to follow through on a replacement unit.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Lovebox
We're truly sorry. That's not the experience we want anyone to have, and it's on us.
When a customer has already done the troubleshooting, the next step should be a replacement, fast. We've taken this feedback to heart and we're changing how our support team handles these cases.
If this hasn't been fully resolved, please write to us at sos@lovebox.love with your order number and the subject "Trustpilot feedback". I'll make sure it's handled personally.
2025 advent calendar
Don't buy the 2025 advent calendar. I bought it and wouldn't even have paid 30 euros for it.
10 de dezembro de 2025
Opinião espontânea
Resposta da Lovebox
Thank you for your feedback. We're selling connected devices, and are not advent calendar, so we believe this review may be about another brand.
BUYER BEWARE!!!
BUYER BEWARE!!!! Not a reputable company!! Purchased this item for my granddaughter and it worked fine "for a while" then it stopped. Just a blue screen that said says "connected to the server of love" and it never connects. I contacted the company and this was their response.. "Can you send me a screenshot of the configuration page where I can see your WiFi name, password, and the name you choose for your Lovebox?" Who ever gives out their WiFi name and PASSWORD!!!! They claim there is a two warranty on the item which I'm well within that timeframe. I responded back saying I will not share my WiFi name and PASSWORD, but would like a replacement unit since I'm within the warranty period... of course they stopped responding! Do yourself a favor and go with another "reputable" company that offers the same thing, just look for a web based photo frames that alert you when a new photo is added. Don't support a company that does not honor their warranties!
9 de setembro de 2025
Opinião espontânea
Resposta da Lovebox
You were absolutely right not to share your WiFi password. Our team wanted to see if there was any extra space added at the beginning or the end of the password. But we should never have asked for it, and we're sorry we did. Then we stopped replying while you were within your warranty and that's unacceptable. We apologize sincerely for the poor customer experience you had with us.
Love my lovebox
Cute idea, works great! The only downside is the subscription, but it's absolutely not a must. I bought my box in Sweden and had an issue with the vibration on the box. I emailed Lovebox and got help with the problem! Huge thanks to Victor at Lovebox for the help! ⭐️
12 de agosto de 2025
Opinião espontânea
Resposta da Lovebox
Thank you so much, and it was my pleasure! I'm glad we fixed the vibration and that your Lovebox is back to making you smile, all the way in Sweden. 🇸🇪
Thank you also for your honest note about the subscription. You're right: it's completely optional. It's there to enhance the experience, but not mandatory. Your Lovebox works fully without it, and the subscription is just there for those who want a little extra.
DO NOT PAY for subscription
HORRENDOUS experience. DO NOT PAY for subscription. They refused to update the subscription to my correct email address and when I just asked for a refund instead, they also refused. Instead I had to create a NEW account under the wrong email address so I could use what I paid for. The online "help" documentation is grossly inaccurate and will just cause you more headaches. If you can find another product that serves the same purpose do that. HUGE mistake to give this company any money.
17 de abril de 2025
Opinião espontânea
Resposta da Lovebox
We're very sorry for the experience you had with us. That's not how we want to treat anyone.
Thank you also for pointing out our help documentation. We've improved them since then.
Modèle économique désastreux
Non seulement on paye une lovebox 155€, mais en plus il faut prendre un abonnement à 50€/an pour avoir toutes les fonctionnalités ? C'est pire que prendre les gens pour des pigeons. L'application est moyenne et mendie sans cesse pour qu'on prenne l'abonnement. L'expérience est mauvaise, et en plus chère. Passez votre chemin, lovebox ne vous respecte pas et ne vous voit que comme des machines à cash. Ce serait peut-être acceptable si c'était vraiment de qualité, mais là c'est juste se fichier du monde.... En espérant que l'entreprise fasse faillite.
31 de março de 2025
Opinião espontânea
Resposta da Lovebox
Merci pour ce retour. Nous le prenons au sérieux. Ce n'est pas l'expérience que nous voulons offrir à nos utilisateurs.
Pour être clairs sur ce que vous avez acheté : sans abonnement, votre Lovebox permet déjà d'envoyer messages, dessins et photos, en illimité. L'abonnement ajoute des options non essentielles à l'utilisation du produit, mais qui permettent d'enrichir l'expérience pour ceux qui le souhaitent (nouvelles templates personnalisables toutes les semaines, planification de message, sélection de la vitesse de rotation du cœur, assistant IA, etc.). Il n'est pas nécessaire d'avoir un abonnement pour profiter de votre Lovebox. Nous sommes navrés que vous trouviez que ce soit le cas.
Expérience décevante
Box défectueuse, quasi la totalité des options proposées dans l'application sont payantes avec un système d'abonnement mensuel à un prix exorbitant.
SAV catastrophique.
Dommage car l'idée est top mais, FUYEZ !
17 de março de 2025
Opinião espontânea
Resposta da Lovebox
Nous sommes désolés : une Lovebox défectueuse et un SAV qui n'a pas été à la hauteur, ce n'est pas acceptable. Nous prenons votre retour au sérieux.
Concernant l'abonnement : sans ce dernier, votre Lovebox permet déjà d'envoyer messages, dessins et photos, en illimité. L'abonnement ajoute des options non essentielles à l'utilisation du produit, mais qui permettent d'enrichir l'expérience pour ceux qui le souhaitent (nouvelles templates personnalisables toutes les semaines, planification de message, sélection de la vitesse de rotation du cœur, assistant IA, etc.). Il n'est pas nécessaire d'avoir un abonnement pour profiter de votre Lovebox. Nous sommes navrés que vous trouviez que ce soit le cas.
J'étais un grand fan de la lovebox…
J'étais un grand fan de la lovebox jusqu'à Noël 2024. J'en ai offert 2 avant de découvrir qu'on était passé d'un produit génial à une grosse arnaque inutilisable sans un abonnement exorbitant. A moins de 10€ j'aurais pris l'abonnement mais pas de chance...adieu lovebox.
2 de março de 2025
Opinião espontânea
Resposta da Lovebox
Merci pour votre honnête retour. Pour clarifier votre retour concernant l'abonnement optionnel à 4,99€ par mois : sans abonnement, votre Lovebox permet déjà d'envoyer messages, dessins et photos, en illimité. L'abonnement ajoute des options non essentielles à l'utilisation du produit, mais qui permettent d'enrichir l'expérience pour ceux qui le souhaitent (nouvelles templates personnalisables toutes les semaines, planification de message, sélection de la vitesse de rotation du cœur, assistant IA, etc.). Il n'est pas nécessaire d'avoir un abonnement pour profiter de votre Lovebox. Nous sommes navrés que vous trouviez que ce soit le cas.
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