Laundry Owners Warehouse Opiniões 1111

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Needed two handles right away which were shown as stock items. Actually there were none in stock and it took weeks to get them from Alliance. LOW communicated well and refunded shipping costs... Ver mais

Classificada 4 em 5 estrelas

My only issue is that it took over a week for the item to arrive, and the tracking process was worthless. However, I understand that this was probably out of your control. I did make phone contact wit... Ver mais

Classificada 1 em 5 estrelas

I have been trying to return two items one was broken upon arrival and the second one was wrong and did not fit my stove

Classificada 5 em 5 estrelas

Absolutely excellent laundry cart. I bought another one a few months ago from home depot that was just about the same price. I should hqve read the reviews on that one because within a week I notice... Ver mais

Informações sobre a empresa

  1. Electrónica e tecnologia

Informação fornecida por diversas fontes externas

We specialize in Commercial Laundry Equipment, new and used.Your trusted source for Commercial Laundry Equipment, Laundry Equipment Parts and Supplies.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

I’m always waiting months for parts I…

I’m always waiting months for parts I order. And when I call in to check up on them, I get told someone will contact me in 48 hours. Not one time has anyone contacted me back! I always have to call and follow up. There doesn’t seem to be any sense of urgency there.

11 de setembro de 2024
logótipo da Laundry Owners Warehouse

Resposta da Laundry Owners Warehouse

Joshua,

Chicago parts typically have a 7-10 business day lead time. You did call on 9/11 asking for a status to our phone support which can only tell you if there is tracking. Our order status team is the ones that email you exact info on your order. When you called on 9/11 we put in a ticket to our team which was at 3:03 PM and emailed you the status and tracking at 3:49 PM. Maybe you didn't receive our email or it went into your spam perhaps, it does happen from time to time.

Patty Gonzalez - Parts Operations Manager
LOWLaundry.com - Laundry Owners Warehouse

Classificada 1 em 5 estrelas

You did not ship my items on time.

You did not ship my items on time.

11 de setembro de 2024
logótipo da Laundry Owners Warehouse

Resposta da Laundry Owners Warehouse

Carmen,

We did ship what was in stock at the time. Please note you did order 3 different brands of parts and some items were backordered. We shipped accordingly and tried to get it to you as fast as possible, however we are held to the MFG when the items are on backorder I apologize.

Patty Gonzalez - Parts Operations Manager
LOWLaundry.com - Laundry Owners Warehouse

Classificada 1 em 5 estrelas

delivering orders would be great

11 de setembro de 2024
logótipo da Laundry Owners Warehouse

Resposta da Laundry Owners Warehouse

Laurent,

I do see your order was delivered a almost a month ago, just a little confused I apologize. Tracking # 1Z971RX01303606464 .

If you have any issues please reach out to us as we see it was done successfully.

Patty Gonzalez - Parts Operations Manager
Laundry Owners Warehouse
LOWLaundry.com

Classificada 1 em 5 estrelas

NO HACEN DEVOLUCIONES CUANDO SE EQUIVOCAN

hicimos una compra sujerida por Eliana Carvajal.
le enviamos fotos y medidas de lo que estabamos buscando y ella nos envio un link equivocado. Recibimos la orden mal y cuando pedimos hacer la devolucion nos pidieron que enviaramos pruebas de nuestra conversacion y nosotros enviamos todas las pruebas de que no habia sido un error de nosotros sino de la compañia Laundry Owners Warehouse.
hasta la fecha Eliana dejo de responder a nuestra solicitud de devolucion y no quisieron asumir los costos de envio ni tampoc devolvernos el dinero.
Fuimos clientes por muchos años de esta empresa pero sus valores no van de acuerdo a los nuestros

16 de agosto de 2024
Classificada 1 em 5 estrelas

Really long arrival and bad return policy

1. The part didn't fit--and it was the part number given that should have fit.
2. It took FOREVER to get the part. We went ALL summer without a dryer.
3. They are charging me a 30% restocking fee to return the totally unused part! And no where prior to purchasing this did it give me that warning that full refunds wouldn't be honored.
4. Would not recommend. Don't buy from this company.

15 de agosto de 2024
logótipo da Laundry Owners Warehouse

Resposta da Laundry Owners Warehouse

Jessica,

To answer your statements I will answer as you stated in a list format.

1. I dont see you ever did a parts research query with us. We are not sure where you got the part number from, however it seems that you did order the incorrect one based off your review and are upset with us that it was wrongfully ordered.

2. You ordered this on 7/24 and notified you there was a delay. It was shipped 8/15, which is not all summer, however I do understand it took a few weeks.

3. This is correct as stated on our website and on the parts listing page. This is not our actual policy, we have to abide by the MFG policy in which we state this as well.

4. Im sorry you feel this way as we tried our best and were up front with everything before your purchase.

Oren Shedo - Parts President
Laundry Owners Warehouse

Classificada 1 em 5 estrelas

I have been trying to get ahold of…

I have been trying to get ahold of someone to process a return or exchange because the webpage improperly showed the denomination of the coin slide I purchased. I’ve called twice and submitted a return ticket and have received no response.

15 de agosto de 2024
Classificada 1 em 5 estrelas

Customer service was completely absent…

Customer service was completely absent along with integrity and honor. I was lied too about parts not fitting and also parts availabitlity and shipping. Parts looked the same online, so I ordered both original and generic because customer service didn't answer my email in time. Needed other parts asap, and found out that it was going to take over 3 weeks due to being shipped out from manufacturer in Sweden and not their own domestic warehouse. I even paid for expedited shipping; they never refunded me for as well. Will never support this business and tell my associates to avoid them at all costs. I doubt they will let people see this honest review, because they are a dishonest company.

15 de agosto de 2024
logótipo da Laundry Owners Warehouse

Resposta da Laundry Owners Warehouse

Adrian,

Regarding the order you're referencing, we have thoroughly reviewed the transaction and found no errors or issues during the process. The order was placed on 8/14 and shipped on 8/15 without incident. Additionally, we did not receive any communication from you until 8/27, when you requested a return. We promptly issued an RMA with detailed instructions at that time.

It has also been brought to my attention that during your conversation with our employee, the interaction became heated when all you starting using was inappropriate language. Given this, we are unclear on the basis for the term "dishonest" being used in your review, as we have acted in good faith throughout the process.

I would be more than happy to discuss any concerns you may have. Please feel free to reach out at your convenience so we can address any misunderstandings.

Oren Shedo - Parts President
Laundry Owners Warehouse

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