Needed two handles right away which were shown as stock items. Actually there were none in stock and it took weeks to get them from Alliance. LOW communicated well and refunded shipping costs... Ver mais
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Leia as opiniões dos outros
We ordered an excellent product, good quality, and we found it at a more reasonable price with LOW. Packaging was excellent, and our laundry cart arrived in a great condition, ready to assemble. S... Ver mais
Quoted 3 items. 2 items shipped right away. The 3rd item was on back order said it was pending. This material was for commercial ship. I was holding the material for complete shipment than I... Ver mais
I needed a timer for my SpeedQueen commercial dryer. I searched the internet and came across a few laundry part stores which had the item I needed but was either too pricy or wouldn't ship to my locat... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We specialize in Commercial Laundry Equipment, new and used.Your trusted source for Commercial Laundry Equipment, Laundry Equipment Parts and Supplies.
Informações de contacto
3555 Powerline Road , 33309, Fort Lauderdale, Estados Unidos da América
- 954-537-1643
- sales@lowlaundry.com
- lowlaundry.com
3,6
Aceitável
1 mil opiniões
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Really long arrival and bad return policy
1. The part didn't fit--and it was the part number given that should have fit.
2. It took FOREVER to get the part. We went ALL summer without a dryer.
3. They are charging me a 30% restocking fee to return the totally unused part! And no where prior to purchasing this did it give me that warning that full refunds wouldn't be honored.
4. Would not recommend. Don't buy from this company.
15 de agosto de 2024
Resposta da Laundry Owners Warehouse
Jessica,
To answer your statements I will answer as you stated in a list format.
1. I dont see you ever did a parts research query with us. We are not sure where you got the part number from, however it seems that you did order the incorrect one based off your review and are upset with us that it was wrongfully ordered.
2. You ordered this on 7/24 and notified you there was a delay. It was shipped 8/15, which is not all summer, however I do understand it took a few weeks.
3. This is correct as stated on our website and on the parts listing page. This is not our actual policy, we have to abide by the MFG policy in which we state this as well.
4. Im sorry you feel this way as we tried our best and were up front with everything before your purchase.
Oren Shedo - Parts President
Laundry Owners Warehouse
the prices were competitive and the…
the prices were competitive and the parts arrived when promised.
12 de agosto de 2024
LOW helped get needed parts quickly
LOW helped make things work after an address mixup misrouted the firat set of parts. Much appreciated the prompt help.
15 de agosto de 2024
I have been trying to get ahold of…
I have been trying to get ahold of someone to process a return or exchange because the webpage improperly showed the denomination of the coin slide I purchased. I’ve called twice and submitted a return ticket and have received no response.
15 de agosto de 2024
Customer service was completely absent…
Customer service was completely absent along with integrity and honor. I was lied too about parts not fitting and also parts availabitlity and shipping. Parts looked the same online, so I ordered both original and generic because customer service didn't answer my email in time. Needed other parts asap, and found out that it was going to take over 3 weeks due to being shipped out from manufacturer in Sweden and not their own domestic warehouse. I even paid for expedited shipping; they never refunded me for as well. Will never support this business and tell my associates to avoid them at all costs. I doubt they will let people see this honest review, because they are a dishonest company.
15 de agosto de 2024
Resposta da Laundry Owners Warehouse
Adrian,
Regarding the order you're referencing, we have thoroughly reviewed the transaction and found no errors or issues during the process. The order was placed on 8/14 and shipped on 8/15 without incident. Additionally, we did not receive any communication from you until 8/27, when you requested a return. We promptly issued an RMA with detailed instructions at that time.
It has also been brought to my attention that during your conversation with our employee, the interaction became heated when all you starting using was inappropriate language. Given this, we are unclear on the basis for the term "dishonest" being used in your review, as we have acted in good faith throughout the process.
I would be more than happy to discuss any concerns you may have. Please feel free to reach out at your convenience so we can address any misunderstandings.
Oren Shedo - Parts President
Laundry Owners Warehouse
Easy to use, great value!
This is the first time that I have purchased from Laundry Owners Warehouse. Their website was easy to use, I found exactly what I needed. Shipping was fast and the price was fair. My items came in perfect condition. I would buy from this company again.
16 de agosto de 2024
Made my fix affordable
Had to replace my Speed Queen trunnion. LOW had all the parts I needed, at very competitive prices and reasonably quick shipping. Now I need to ask Speed Queen why the trunnion dissolved at year 10
15 de agosto de 2024
Took toooo long to get the items
Took toooo long to get the items, very poor communication.
14 de agosto de 2024
Original part
Original part, excellent price, more than a week to get but arrived before the time frame, couldn't track delivery stages, promised and delivered done in good standing.
13 de agosto de 2024
Excellent Vendor and Product!!
Seamless process from ordering to delivery. The laundry cart was easy to assemble and has exceeded our expectations! Highly recommend.
12 de agosto de 2024
it was smooth
15 de julho de 2024
Won't warranty failed motor (out of box)
I ordered a motor that was DOA. I have tried to get a warranty replacement for over 2 weeks and still have not been told if you will do that.
12 de julho de 2024
Great place to order what you need
Great place to order what you need, great customer service and orders arrive in a timely manor.
11 de julho de 2024
No picture of the product so went off…
No picture of the product so went off an online picture. Took over a month to get it. Then it ended up being the wrong duct piece. Said it would be 30% to restock and with shipping it's just not worth it so I'll eat it. No big deal but won't buy here again.
16 de julho de 2024
Resposta da Laundry Owners Warehouse
Thank you for the review Kathy. I just want to put more context in the situation to clarify. This was a non stock item, that states on our website there is a 30% Restocking fee which is charged by the MFG. You explained to us that you saw a picture off another site and used that part # based off their picture to buy it from us. The site you used had the wrong image which caused you to purchase the wrong item. Just for future notice this is why on all of our listings we explain if your not 100% about the part your buying to reach out to us with our part number research form which we respond to within a few hours typically so our customers don't go through any scenario of getting the wrong items. Also this was a ducting item which are made to order by Dexter - these typically have longer lead times. Im sorry this didn't go as planned for you, but we tried our best and were willing to take it back. Please feel free to contact us to discuss further as we are always here to try and help our customers out the best we can.
Oren Shedo - Parts President
954-537-1643 - Ext 1 then Ext 3
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