I’d never heard of Lucent LA until an early morning search for suede men’s Chelsea boots. Did some extensive research and decided on a pair, but I had questions. Enter customer service rep... Ver mais
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Leia as opiniões dos outros
Stumbled across Lucent Los Angeles through an Instagram ad and took a chance - glad I did. The quality immediately stood out; these aren’t pieces you have to second-guess when they arrive. Everythin... Ver mais
Really impressed with the Bellagio silk shirt because looks even better in person than online. The silk is super soft, the fit is fresh, and it has a clean, classy look without trying too hard. I’ve... Ver mais
Have been looking for some time now to expand my wardrobe with something fashionable & timeless but of course, of high quality. It took a couple of days til I stumbled across this site & so glad I did... Ver mais
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Shoes are beautiful
Shoes are beautiful, well made and came in a timely fashion.
I will definitely order from you again
Thank you
I purchased the midnight Chelsea boots…
I purchased the midnight Chelsea boots and a couple other pairs of shoes. The team at Lucent is responsive and very helpful even when I needed to exchange for a different size. The shoes look stellar and fit true to size and are comfortable. Will definitely be purchasing more in the near future.
Great experience
Great experience! Love the boots ! Definitely recommended for those looking for comfort and style 😎
I ordered the pioneer boots which…were extremely comfortable
I ordered the pioneer boots which exceeded my expectations great quality excellent fit looking forward to ordering my next pair of boots 😊
design is on point
Shoes are top notch quality, it came in nice package and the design of the shoes is not your average, these are designed with purpose of more stylish look.
The quality of the boots is great!
These shoes are fire
These shoes are fire! I’ve been getting nonstop compliments at both of my jobs. Even with a little staining from my jeans, I still love them — they’re crazy comfortable and go perfectly with my office clothes. At my second job as a concierge, people literally stop me while I’m walking or giving tours just to ask about them. I flip the shoe over so they can see the exact name I brag about how well they are made. Highly recommend — worth every penny!
Durable!
I have purchased 2 sets of boots and I wear them daily for work and are the most comfortable pair of boots I have ever owned.
On time delivery and the boots fit…
On time delivery and the boots fit great. They also look fantastic.
First the boots are pretty sleek
First the boots are pretty sleek, I wore the brown one on Tuesday and a mentor (SVP) of mine commented on how nice they looked. He mentioned how nice they looked and wondered how much I paid for them. I love the fit and comfort.
Everything was seamless and easy!
Great customer service and excellent…
Great customer service and excellent quality leather and fabrics. My order arrived quickly and right on time, and the packaging truly stood out. The boots were wrapped and presented like luxury items, which made the entire experience feel elevated from start to finish.
Lucent Los Angeles makes the best…
Lucent Los Angeles makes the best Chelsea boot I’ve ever owned. The quality is unreal feels premium, the fit is perfect, and they hold up beautifully. On top of that, their customer service is next-level: fast responses, super helpful, and genuinely focused on making sure you’re happy. Easily one of the best purchases I’ve made.
I’ve bought two pairs of boots from…
I’ve bought two pairs of boots from Lucent Los Angeles, and their clean, modern designs continue to impress me. Both pairs are well-made, comfortable, and have held up great with regular wear— I highly recommend!
Exemplary Customer Service
I’d never heard of Lucent LA until an early morning search for suede men’s Chelsea boots.
Did some extensive research and decided on a pair, but I had questions.
Enter customer service rep, Adair!
Lightning fast email responses, courteous, professional and THOROUGH!!!
Talk about being floored and impressed.
Can’t wait to receive my SAHARA boots!
Nice color on boots fast delevery Lots good complements On boots
Good service
1-Star Review for LucentLosAngeles.com
I’m extremely disappointed with my experience ordering boots from Lucent Los Angeles. The photos on their website were misleading — the actual shape of the boots I received was noticeably different from what was shown online. I contacted them the same day the boots were delivered to request a return, and the boots were never worn, yet they refused to accept the return.
Instead, they pointed to a small, hard-to-find clause buried in their terms and conditions stating that they never allow boot returns. This policy was not included in the order confirmation email, nor was it clearly disclosed during checkout. Only after requesting a return did I learn about it.
They offered a store credit or exchange, but they don’t carry any alternative boots I want — which makes their “solution” meaningless. Overall, the experience feels like a bait-and-switch: the product I received does not match what was advertised, and their return policy is anything but transparent.
I cannot recommend this company and would caution others to look elsewhere.
Great boots
Great boots, well made and very handsome. Exactly what I hoped!
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