The dress and hat were lovely but the sizing was all wrong. I bought age 5-6 and the size would fit a 3 year old - way too small. There were no return options (even though I had paid for delivery) , s... Ver mais
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Leia as opiniões dos outros
Great clothes. Was a problem with lost order but eventually resolved satisfactorally hence loss of one star.
Ordered two blankets and 2 baby vests. The vests are a wonderful peacock pattern and are so vibrant and a wonderful change from baby pastels. The blankets however are even more fabulous. They are wond... Ver mais
No communication Took 3 weeks to deliver I emailed and left messages on Facebook got nothing back When my order arrived they sent the wrong size ! I ordered 0-3 they've sent 9-12 months This c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
ORGANIC AND ORIGINAL, UNIQUE AND UNISEX These are the four key points we always strive to work towards with the direction of our brand. We believe in high quality cotton garments that are made to last and can be reused as much as possible by constantly growing little people, no matter the gender. Buy well and buy less is a sustainable choice that we support by using 100% organic cotton in everything we make. It increases the life cycle of each garment, as well as encouraging pre-loved clothes to be shared and passed on in our LS Forever Bags.
Informações de contacto
Reino Unido
- info@lucyandsam.com
- lucyandsam.com
3,2
Aceitável
728 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 93% das suas opiniões negativas
Geralmente responde em 48 horas
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Almsot a week after ordering i emailed…
Almsot a week after ordering i emailed to chase up to be told they were unexpectedly moving warehouse so orders were delayed. 3 weeks later I still had no sign of my order so requested a refund. If I could give zero stars I would.
22 de abril de 2026
Resposta da lucy&sam
We’re really sorry for the experience you’ve had and completely understand your frustration. The warehouse move created significant unexpected disruption to our operations and unfortunately this impacted a number of customer orders more than it should have.
We appreciate that the delays and lack of timely delivery were unacceptable, and we fully understand your decision to request a refund. We are currently working hard to resolve the backlog and improve communication during this period. Thank you for your feedback and again our sincere apologies for the inconvenience caused.
I never received my item.
10 de abril de 2026
Resposta da lucy&sam
We’re very sorry to hear this and completely understand your frustration. We have recently been moving warehouses and unfortunately experienced some serious unexpected delays during the transition.
The good news is that orders are now being dispatched again from today, and we are working through all outstanding orders as quickly as possible. Thank you for your patience and support while we resolve this.
Funky, functional and FABULOUS
Quality clothing for our baby, funky, functional and FABULOUS
Fast delivery 5 stars
25 de março de 2026
Little outfit was a good price and came…
Little outfit was a good price and came very quickly. Sweet little set. Love it
17 de março de 2026
You cancelled my order …
You cancelled my order which was frustrating -= due to low stock so Im disinclined to order again. Full points for returning my money in good time though.
4 de março de 2026
Excellent customer service
Excellent customer service. Quick delivery and returns/exchange process was easy and straightforward. Quality and presentation of items purchased was fantastic.
1 de março de 2026
Cute Clothing
Lucy & Sam make very cute children’s outfit! I live the his and hers outfit that I bought.
22 de fevereiro de 2026
Gorgeous romper and sweat shirt
Prompt delivery. Items were both great quality and well made . No concerns at all. They were for my great niece and her mama loved them so smiles all around . Thank you
20 de fevereiro de 2026
Great quality
Bought a few things for my grandson and they’re lovely. Great quality and perfect size.
24 de janeiro de 2026
Lovely clothes at a reasonable price
The clothes I ordered arrived very quickly, nicely packed and good value for money. Highly recommended 👌
8 de janeiro de 2026
AI Deception
Uses AI generated photos and babies. A company built on false advertising and deception. Avoid.
23 de janeiro de 2026
Opinião espontânea
Resposta da lucy&sam
Hi,
We have no record of you ever placing an order with us, so this review does not reflect a genuine customer experience of our products or service.
For clarity: our current website uses some AI-generated assets as part of our creative presentation — this is not deception. Historically, we have also carried out 50+ professional photoshoots with real babies and toddlers over the past 15 years, so we are well aware of the realities of child modelling, including the pressure often placed on children to achieve images.
Based on your public review history, it appears that posting negative reviews is a frequent activity. Accusations of false advertising from a non-customer are misleading and unfair.
Lucy & Sam Team
Fab quality products
Ordered two blankets and 2 baby vests. The vests are a wonderful peacock pattern and are so vibrant and a wonderful change from baby pastels. The blankets however are even more fabulous. They are wonderfully toasty, yet breathable without being heavy. We use them every day now it's getting chilly- they are so versatile! 100% recommend!
28 de outubro de 2025
Beautiful dress bought in the sale for…
Beautiful dress bought in the sale for my granddaughter, was delighted with my purchase
2 de março de 2023
Great site and super quality clothing
Great site and super quality clothing . Fast delivery too
4 de janeiro de 2023
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