Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered a white knitted vest with an image of a cat on it that looked like it was made of a wool material and had the image embroidered on it. What I received a vest that was a very cheap looking po... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

They take 7-8 weeks to get your shipment to you. They send you a tracking number which is worthless because it gives you zero information other than "waiting customs clearance". Customer service begs... Ver mais

Classificada 5 em 5 estrelas

Very good support for having received two of the same products and being charged twice, from having used Pay Pal (must've gotten hung up). They've offered me a discount code to buy something else, and... Ver mais

Classificada 5 em 5 estrelas

I absolutely love Lulubetter. From their ethical production to their awesome clothing quality in most of their items (they’re items you will own for a long time) and great customer service, they’ve be... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Our clothing collection is designed to meet the unique styles of every customer; each time you choose, it will mark the beginning of beautiful memories.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

37 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Crappy AI generated xmas vest

I ordered a white knitted vest with an image of a cat on it that looked like it was made of a wool material and had the image embroidered on it. What I received a vest that was a very cheap looking polyester fabric with the image printed on it - so very disappointing as I was hoping to wear this xmas lunch. The difference in quality makes me feel very scammed as even though it technically looks the same - it is not. I would never trust this company again as they are clearing using AI to generate their product images as I would have never have bought this product for the cost they charged - a complete scam in my opinion

17 de dezembro de 2025
Opinião espontânea
logótipo da Lulubetter

Resposta da Lulubetter

Dear customer,
We are sorry to hear about your disappointment with the product. We understand how frustrating it is when an item doesn't meet expectations.

We have already contacted you via email to discuss a resolution. Please check your inbox .We are committed to improving our product descriptions and ensuring our images accurately represent the items we sell. Your feedback is important to us.

If you have further questions, please reply to our email. We are here to assist you and ensure a satisfactory outcome.
Best regards,

Lulubetter Team
complaint@lulubetter.com

Classificada 2 em 5 estrelas

Still waiting for my products 5 weeks…

Still waiting for my products 5 weeks after ordering….no sign of shipment yet.

Order showed up today, August 12th, 2025. Everything looks fine and my 4th of July shirts look good and fit good. Just wish they would have got here sooner.

10 de agosto de 2025
Opinião espontânea
logótipo da Lulubetter

Resposta da Lulubetter

Dear customer,
We understand that you are concerned about the status of your order, and we apologize for any inconvenience caused.

We want to inform you that your order has been successfully delivered. The tracking information should have been sent to your order email address when the package was shipped. It is possible that this email may have ended up in your spam or junk folder. Please check your spam and junk folders to see if the tracking information email is there.

Additionally, we have also sent you an email with the delivery details. Please check your inbox for this email. If you need any assistance, you can simply reply to this email, and we will be happy to assist you further.
Best regards,

Lulubetter Team
complaint@lulubetter.com

Classificada 1 em 5 estrelas

Very poor quality goods...

The delivery time was extremely long and the quality of the items ordered was very poor. The material type of the received product did not look anything like the product on the website. Many of the themes on items are very patriotic, yet the things I ordered were all produced in China and the company is based in Hong Kong.

30 de julho de 2025
Opinião espontânea
logótipo da Lulubetter

Resposta da Lulubetter

Dear Jeff,
We are very sorry to hear about the long delivery time and the poor quality of the items you received. We understand how disappointing it must be when products do not meet your expectations.

We have reached out to you via email to discuss this matter and find a solution that will satisfy you. We hope you have received our email and are looking forward to working with you to resolve this issue.

Thank you for your patience and understanding.
Best regards,

Lulubetter Team

Classificada 1 em 5 estrelas

Ordered may 19 delivered July 19 for…

Ordered may 19 delivered July 19 for one shirt. A new record for poor service. Don't buy here you will be screwed

19 de julho de 2025
Opinião espontânea
logótipo da Lulubetter

Resposta da Lulubetter

Dear customer,
So sorry to hear about the delay in your order.

We have taken note of your feedback and are working diligently to improve our service. Your experience is important to us, and we want to make it right. If you would like to discuss any further steps or if there is anything we can do to assist you, please let us know.

Thank you for bringing this to our attention. We are committed to providing better service in the future.
Best regards,

Lulubetter Team

Classificada 5 em 5 estrelas

I am a Lulubetter customer for life

I had an issue with the delivery of an item I ordered. I reached out to Lulubetter with my concern, and was quickly contacted by Mia (via email). When I tell you that Mia's attention to my issue was amazing, and her sincerity and follow up was the ABSOLUTE BEST customer service I have ever experienced! Mia and the Team at Lulubetter addressed my issue and now they have created a system with their logistical partners that will improve the communication with customers! I am a Lulubetter customer for life & highly recommend this organization 👌

22 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I absolutely love Lulubetter

I absolutely love Lulubetter. From their ethical production to their awesome clothing quality in most of their items (they’re items you will own for a long time) and great customer service, they’ve become my go-to for clothing. Oh, one of the greatest features, given that online shopping for clothes can be so hit or miss, is their sizing suggestions based on your measurements. 90% of everything I’ve gotten with them fits like a glove 😊

21 de dezembro de 2024
Classificada 4 em 5 estrelas

Address Issue Resolved!

The package arrived in about two weeks, well-packaged, and the clothes were clean and tidy. Thanks to customer service for helping me modify my address; although their email responses were a bit slow, the problem was resolved.

22 de dezembro de 2024
Classificada 5 em 5 estrelas

Good Quality, But Slow Shipping

I'm not overly impressed with the shipping time for my recent purchase. It took three weeks to arrive, which seemed excessive. Despite this, the items were packed well and arrived in perfect condition. They were just as described and I'm happy with the quality. I only wish the shipping process was quicker.

26 de novembro de 2024
Classificada 5 em 5 estrelas

Excellent Support Team

Very good support for having received two of the same products and being charged twice, from having used Pay Pal (must've gotten hung up). They've offered me a discount code to buy something else, and to just keep the duplicate item so as not to have to pay for shipping back to them.

6 de dezembro de 2024
Classificada 4 em 5 estrelas

Great Design

Ordered it for party and found the design detailed and eerie, fitting perfectly for the occasion. Shipping was slow, taking three weeks. Quality feels decent for the price but quicker delivery would improve the experience.

26 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

you have to pay for your return shipping and then only receive half of your money back. Do not order from here. It’s a sham.

The only reason I give it one star is because I can’t give it no stars! I ordered supposedly a sweater with a picture of a Dotson on it for my daughter a Christmas sweater! I’ll try to attach a picture of the ad on their website. it’s definitely a sweater with a Dotson on it. What I received in a mail was a cheap nylon T-shirt with a print of a Dotson and a print of a sweater printed on a shitty shirt if that is not false advertisement, I don’t know what is so. I tried to send it back and I get an email back from them that they will allow me to return it "at my expense, I would have to pay shipping."and they will give me 30% back. So basically it would cost me money to ship it back to them because they’re only willing to give me $7.20 back after they receive the shitty T-shirt back. What a scam if I’m not the only one that this happened to please post more I would love to start a class action suit against these scammers!!! people like this need to be accountable!

19 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommended!

My order arrived quickly and was securely packaged. The shipping was smooth, no issues at all. It was a fantastic buying experience. Recommended for those who value punctuality and reliability.

2 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Beautiful Shirts and Great Customer Service

The shirts I ordered were beautiful, and I was kept informed during the entire process. One of the shirts I received had a manufacturing mistake. Lulubetter asked me to provide a picture of the issue and then they quickly arranged a replacement. The shirts are colorfast, and have not shrunk during drying on low heat (haven't tried high heat). Overall I'm happy I took the chance.
P.S. Wife saw my shirts and placed an order too.

8 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Pleasantly surprised and in love now.

I don't often dabble in buying brand clothes. Lulubetter has been on my radar for a while but when I first noticed them there were only a few clothing items on sale and I was unsure.. I saw someone I follow promote the brand which prompted me to finally try it out, I got a full outfit for myself. And oh my goodness.. I am in love!!! These are so comfortable! I like that it is not fully linen so the textile is more durable but it is also still breathable and easy to move around in. I love these so much I definitely want to get more! The design is more unique but simple. I am happy to see more clothing items being sold at Lulubetter and I hope they will get the support they deserve to design even more items!

17 de novembro de 2024
Opinião espontânea

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