Lumeri Opiniões 

256
•
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The Projector is great value for money (it even has digital Zoom and viewing angle adjustement). However the Smart Android TV component is rather underwhelming. The Android version is very old and man... Ver mais

Classificada 5 em 5 estrelas

The delivery whent perfect , on time, well packed and they use a very good transportation firm, who works with green cars. . Deliveries in a one hour range , dont have to stay home all day.

Classificada 3 em 5 estrelas

In the past I've bought 8 lights Lumeri LQ40 and never had any problem. But now they aren't sold anymore and recently I bought 2 lights LUMERI SQ100. After installing the firs one, my Enphase... Ver mais

Classificada 5 em 5 estrelas

LED kweeklamp aangekocht , ziet er degelijk uit , zeker voor die prijs vergeleken met andere leveranciers, wat problemen met levering , Lumeri helpdesk heeft dit perfect opgelost... nog eventjes te v... Ver mais


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

256 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

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4,4

Todas as opiniões

(256)

0 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Behulpzame klantendienst.

De lamp was best wel ok maar toch niet echt wat ik zocht.
Maar ik heb zonder problemen mijn geld teruggestort gekregen.

28 de junho de 2020
Opinião espontânea
logótipo da Lumeri

Resposta da Lumeri

Hi Kris

I am very sorry to hear, that you aren't satisfied with the product you have purchased.

We do always wish that our customers are satisfied with their product. If they aren't satisfied, we will do our best to find a solution!
Due to that, we have contacted you on email in order to find a solution!

We have offered you a refund on the product, and send you a return label.

Best regards
Henning
Lumeri.be

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Hoi Kris

Het spijt me te horen dat u niet tevreden bent met het product dat u heeft gekocht.

We willen altijd dat onze klanten tevreden zijn met hun product. Als ze niet tevreden zijn, zullen we ons best doen om een oplossing te vinden!
Daarom hebben we via e-mail contact met u opgenomen om een oplossing te vinden!

We hebben u een terugbetaling voor het product aangeboden en u een retourlabel gestuurd.

Met vriendelijke groet
Henning
Lumeri.be

Classificada 3 em 5 estrelas

goede producten, beetje nalatigheid

ik heb al twee projectoren besteld bij lumeri. de tweede kwam goed en wel toe maar de eerste die ik had besteld was kapot toegekomen en heb ik deze moeten terug sturen en terug wachten op een nieuwe. de producten zijn heel goed maar ik hoop dat er wat meer zorg wordt gedragen voor de pakketten in de toekomst

22 de junho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Deuxième commande passé chez lumeri.be…

Deuxième commande passé chez lumeri.be et je peux vous dire que je suis pas déçu du tout de mes 2 commandes , très bon service client , après vente , très bon produit le PNLX1000
merci a lumeri.be
A bientôt n’hésitez plus très bon produit.

19 de junho de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Impossible to give zero stars

Impossible to give zero stars. Worse company ever, at least they gave me my money back. I lost money cause I was counting to have my product in time. They were postponding the delivery time. I'm really pissed about the service, they were trying to send one email per day and didn't want to find a solution. Shame cause I put my trust in the company and I've lost money on it. I don't recommend to buy anything here.

19 de junho de 2020
Opinião espontânea
logótipo da Lumeri

Resposta da Lumeri

Hi Francisco

I am very sorry to hear, that you aren't satisfied with our company.

Due to the corona virus, we have unfortunately been hit by a lot of delays on our orders.
This is very unfortunate and not in our best interest. We always wish that a product can be send, right when the order is placed.

In this case you have been informed about a longer delivery than expected, which we are very sorry about.
I can gladly inform you that everything is beginning to be back in stock, so that all orders can be send on a regular basis. :)

Best regards
Henning
Lumeri.be

Classificada 5 em 5 estrelas

Support is good

Updated: Originally 2 stars because who knows what was going on with my package at the sorting centre. Covid delays I guess but still 2 weeks is a long time. Contacted support and recieved a prompt reply, they have sent me another package and asked me if the other one also arrives just to refuse the package and it will be sent back to them. I Will rate 5 stars when I receive the package :).

18 de junho de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

Je croyais pouvoir le connecter wi-fi à…

Je croyais pouvoir le connecter wi-fi à mon ordinateur ou à mon smartphone, apparemment ce n'est pas possible. La télécommande a des fonctions limitées, n'est pas super-réactif non plus, du coup par exemple par l'application youtube, faire une recherche met 3 plombs et Netflix presque inutilisable (pas possible par la télécommande de changer la langue et mettre des sous-titres). J'avais lu dans les commentaires que le contraste était bon, chez moi on ne peut l'utiliser que quand il fait vraiment noir (nous n'avons pas des rideaux vraiment occultants). Juste le son est assez surprenant. Par rapport à mon projecteur précédent, on peut entendre clairement sans enceinte extérieure. J'attends des câbles Hdmi que je viens de commander pour espérer, en le connectant à l'ordinateur, de pouvoir l'utiliser convenablement. Le service après-vente est très disponible, ils ont répondu à mes questions de façon claire.

5 de junho de 2020
Opinião espontânea
logótipo da Lumeri

Resposta da Lumeri

Hello Amni,

I am really sorry to read that you are are having problems with your product.

Please contact out support team at service@lumeri.be they will have your problems solved once we hear from you.

Best regards

Rasmus Andersen
Lumeri.be

----

Bonjour Amni,

Je suis vraiment désolé de lire que vous rencontrez des problèmes avec votre produit.

Veuillez contacter notre équipe d'assistance à service@lumeri.be, ils auront résolu vos problèmes une fois que nous aurons de vos nouvelles.

Meilleures salutations

Rasmus Andersen
Lumeri.be

Classificada 2 em 5 estrelas

Spijtig dat ik geen bijkomende Apps kan…

Spijtig dat ik geen bijkomende Apps kan instaleren

1 de junho de 2020
Opinião espontânea
logótipo da Lumeri

Resposta da Lumeri

Hello Kurt,

I am sorry to read that you are having problems with app's on your product.

I would recommend you to contact our support team at service@lumeri.be. I am sure that they can solve the issue for you, so your product is working as promised.

We are looking forward to hear from you.

Best regards

Rasmus Andersen

Lumeri.be

----

Hallo Kurt,

Het spijt me te lezen dat u problemen heeft met app's op uw product.

Ik raad je aan om contact op te nemen met ons supportteam via service@lumeri.be. Ik weet zeker dat ze het probleem voor u kunnen oplossen, dus uw product werkt zoals beloofd.

We horen graag van je.

Vriendelijke groeten

Rasmus Andersen

Lumeri.be

Classificada 2 em 5 estrelas

Voldoet niet aan de voorop gestelde…

Voldoet niet aan de voorop gestelde kwaliteit van Beeld. Beschermkapje van de lens past niet,valt er af wanneer het toestel geplaatst of verplaatst wordt. ook beschermplaatje van de afstandsbediening zit niet vast. De lens is niet zuiver er is een "vettige plek" die ik niet verwijder krijg met een gewoon brillendoekje.

28 de maio de 2020
Opinião espontânea
logótipo da Lumeri

Resposta da Lumeri

Hello Klant,

I am very sorry to read in your review what you have received.

Our support team will contact you today, and we will have shipped you a new product asap.

Best regards

Rasmus Andersen
Lumeri.be

----

Hallo klant,

Het spijt me zeer om in uw recensie te lezen wat u heeft ontvangen.

Ons ondersteuningsteam neemt vandaag contact met u op en we hebben u zo snel mogelijk een nieuw product gestuurd.

Vriendelijke groeten

Rasmus Andersen
Lumeri.be

Classificada 5 em 5 estrelas

Super Service

Very fast delivery. Super nice back office with excellent communication via mail. I would recommend this shop!

22 de maio de 2020
Opinião espontânea

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